Dear Valued Guest, Thank you so much for taking the time to write such a detailed review and express your appreciation for your stay at Grand Zuri Jababeka Hotel. I am proud to hear that you were satisfied with the comfort of the rooms, the comprehensive amenities, and the cleanliness of the swimming pool and fitness center. A comfortable stay and efficient check-in process by our friendly team are always our core values. It is also gratifying to hear that our strategic location in the Jababeka area made it convenient for you to travel around, whether for business or dining. Your appreciation motivates me and the entire team to continue maintaining the highest standards of service. We hope to welcome you back in the future with the same excellent service. Sincerely, Sumargo, General Manager

Dear Mr. Deyogi P., Thank you very much for choosing Grand Zuri Jababeka Chikarang Hotel as your accommodation, and thank you for taking the time to write such a wonderful review. We are very proud and grateful to read your compliments stating that our 4-star hotel provides a "5-star experience and comfort." Your positive feedback, as a resident of Bekasi, is the highest praise for the hard work of our management and all staff. Your compliments motivate us to always strive for excellent service and top-quality facilities for all our guests. Thank you for your trust and support. Our team is always ready and looking forward to welcoming you back again on your next visit or enjoyable holiday! Sincerely, Sumargo, General Manager

Dear Mr./Ms. A*a, Thank you very much for choosing Grand Zuri Jababeka Cikarang as your preferred accommodation for your two-night stay in late May, and thank you for taking the time to write such a detailed review. We are delighted to hear that you enjoyed our delicious breakfast and diverse menu. Your culinary satisfaction is a source of pride for our kitchen team. Furthermore, we apologize for the inconvenience you experienced regarding the technical issues with the air conditioning, which shut off on the first night, and the bathroom fan not functioning efficiently during your stay in room 807. We have directly coordinated with our engineering team to conduct a thorough inspection and repair of the air conditioning system and immediately replaced the fan component in room 807 to prevent similar problems from recurring in the future. We greatly appreciate this honest and constructive feedback, as the overall comfort of our guests is our top priority. We hope you will give us the opportunity to welcome you again in the future with even better and more complete room amenities. Sincerely, Sumargo, General Manager

Dear Mr./Ms. M*M, Thank you so much for choosing Grand Zuri Jababeka Cikarang as your favorite accommodation at the end of May, and thank you for taking the time to share your wonderful stay experience. We are delighted and proud to know that you enjoyed the comfort of our spacious rooms and the latest Smart TVs we provide to enhance your stay. Your compliments on the consistent taste and variety of our menu are a source of pride for our culinary team, who are always committed to delivering the best food. Thank you for your trust and this very meaningful 9.7 rating. Our management team and all staff are ready and looking forward to welcoming you back for your next memorable stay! Sincerely, Sumargo, General Manager

Dear Mr./Ms. J*o, Thank you so much for choosing Grand Zuri Jababeka Cikarang as your vacation destination in late May and for taking the time to share your experience. We are delighted to hear that you enjoyed the hotel's atmosphere, the friendly service from our staff, and the delicious food. Your comfort and satisfaction during your stay at our hotel is our top priority. We would like to express our deepest gratitude for your valuable feedback regarding the variety of the breakfast menu. We have forwarded this note directly to our chef and food and beverage teams to be used in our ongoing evaluation process to improve and expand menu options in the future, so that we can provide even more enjoyable breakfast experiences. Thank you for your trust and constructive feedback. All of our management and staff are always ready and look forward to welcoming you back again next time with even better service and a wider variety of food! Sincerely, Sumargo, General Manager

Dear Mr./Ms. T*a, Thank you so much for choosing Grand Zuri Jababeka Cikarang as your family's vacation destination, and thank you for taking the time to share your wonderful first impressions. We are very happy and proud to know that your first visit with your family was very enjoyable. Knowing that our Superior Twin room had comfortable amenities and that our reception and WhatsApp support team was so friendly is the best way to show our appreciation for the dedication of all our staff. We are also very happy to hear that the small gifts we provided, such as the stained-glass painting and birthday/anniversary cake, made your beloved children very happy. At Grand Zuri, creating happy and memorable moments for every family is our top priority. Thank you for your trust and a perfect 10.0 rating. All of our management and staff are always ready to welcome you and your family back for your next holiday! Sincerely, Sumargo, General Manager

Dear Mr./Ms. M*M, Thank you very much for choosing Grand Zuri Jababeka Cikarang as your accommodation on May 25-26, 2026, and for your excellent rating. We are delighted to hear that you enjoyed the comfort of the spacious rooms and the hotel's excellent location. Your compliments on our breakfast being excellent and varied are a great source of pride for our culinary team. We strive to serve delicious and diverse menus so that every guest can start their day on a special note. Thank you for your trust and kind suggestion. We look forward to and look forward to welcoming you back for your next stay! Sincerely, Sumako, General Manager

Dear Mr. Henny S., Thank you so much for your excellent review of Grand Zuri Jababeka Chikarang Hotel. We are delighted to hear that your business trip was smooth and comfortable. Your compliments on the cleanliness and spaciousness of the rooms, the delicious breakfast menu, and the convenience of the clean and easily accessible prayer room are a source of pride for our entire team. We are also pleased to hear that our excellent location opposite the shopping mall added value to your activities while in Chikarang. Thank you for your trust, and we hope to welcome you back again on your next business or leisure trip! Sincerely, Sumargo, General Manager

Dear Mr. Riddy, Thank you so much for your 5-star rating and the compliments you shared about your stay with us. We are delighted to hear that our solution—the room upgrade—made your stay even more comfortable. Your appreciation for the professionalism of our cooperative reception team, the friendly service of all staff, and the well-maintained condition of our hotel is a great source of pride for everyone on management. For us, the comfort and satisfaction of every guest is paramount, especially in providing the best solutions in every situation. Thank you for your trust, and we hope to welcome you back again for another excellent service! Sincerely, Sumargo, General Manager

Dear Ms. Listiyarta S.S., Thank you so much for your incredible loyalty and trust in Grand Zuri Jababeka Chikarang Hotel since 2015. It has been a great honor for us to be a part of your business journey for over a decade. We are delighted to hear that the flexibility of our services, such as the expansion process, quick room changes, the friendliness of our staff, and the consistent comfort of your favorite room on the 10th floor, has always met your expectations. We appreciate your valuable feedback regarding the lack of variety in the breakfast menu for stays longer than one night. We have coordinated this directly with our Food and Beverage (F&B) team to develop an even more diverse breakfast menu to make your next business visit feel fresher and more vibrant every morning. We are committed to maintaining the quality of service you have trusted for over the years. We look forward to welcoming you back to the 10th floor on your next business trip. Sincerely, Sumako, General Manager

Dear Ms. Anintha P., Thank you very much for choosing Grand Zuri Jababeka Chikarang Hotel as your accommodation and thank you for this valuable review. We are delighted to hear that you appreciated our hotel's excellent location, close to shopping malls, making it easy to access delicious food and other necessities. We especially appreciate your compliments on the delicious breakfast menu we served. Furthermore, we apologize for the inconvenience you experienced regarding the malfunctioning air conditioning in Superior Twin Room 707 during your stay. We have forwarded your feedback directly to our engineering team for a thorough investigation and immediate repair of the air conditioning system to ensure your maximum comfort. Thank you for your constructive feedback to improve the quality of our service. We hope to welcome you back again in the future for an even more perfect and comfortable stay. Sincerely, Sumargo, General Manager

Dear Mr./Ms. N*h, Thank you so much for your 5-star rating and positive review of Grand Zuri Jababeka Cikarang. We are delighted to hear that you were impressed with our facilities, cleanliness, and delicious food. Your satisfaction is paramount to our operations and food and beverage teams. This recognition motivates us to strive to maintain the highest quality standards in all aspects of our service. We hope to welcome you back again on your next visit. Sincerely, Sumargo, General Manager

Dear Mr. R*N, Thank you for taking the time to provide us with feedback. First of all, we sincerely apologize for any inconvenience you may have experienced regarding the room not meeting your expectations, the issues with the shower water temperature, and the quality of the soap. Our standard is to ensure that all our guests' needs are met, especially in non-smoking rooms. We have immediately coordinated with the housekeeping and engineering departments to inspect the heating system and other facilities to ensure that such incidents do not occur again. Your feedback is invaluable to us as it is used in our internal evaluation to improve the quality of service at Grand Zuri Jababeka. We hope to have the opportunity to welcome you again and provide you with an even better and more modern stay experience. Sincerely, Sumargo, General Manager

Dear ke*a, Thank you for choosing Grand Juri Jababeka Chikarang. We are delighted that you appreciate our hotel's convenient location, situated directly across from a shopping mall. We hope this convenience ensures maximum comfort during your stay. We look forward to your visit again. Thank you. Sumargo, General Manager

Dear Mr./Ms. U*r, We are honored to have been a part of your birthday celebration, and we are delighted that our team was able to decorate your room so beautifully, even though you requested it at the last minute. Thank you for your appreciation of the cleanliness of the room, the 3rd floor pool, the fitness center, and the warm and comfortable atmosphere of our hotel, despite being in the heart of the city. We have taken your feedback regarding the taste of the food into consideration for future improvements. This feedback will be taken seriously by our Food and Beverage team to ensure our food is even more enjoyable to eat. We look forward to welcoming you again next time for an even better experience. Sincerely, Sumako, General Manager

Dear Mr./Ms. A*a, It is with pleasure that we are pleased to inform you from Grand Zuri Jababeka Chikarang Hotel that we thank you for choosing to stay with us again. However, we apologize for the inconvenience you experienced regarding the unsuitable air conditioning temperature in Room 701 during your two most recent stays. We have directly forwarded this feedback to our engineering team for immediate inspection and repair of the air conditioning system in that room to prevent such incidents from happening again. Your comfort during your stay is our top priority. If you would like to have the opportunity to stay with us again, we will prepare the best room for you on your next visit. Thank you for helping us improve the quality of our service. Sincerely, Sumako, General Manager

Dear Mr./Ms. A*I, Thank you for choosing Grand Zuri Jababeka Cikarang Hotel as your accommodation again after 2 years. We are delighted to welcome you back! We are glad to hear that you enjoyed our hotel's "new look" and found your stay pleasant. Our improvements are focused on providing an even more comfortable and refreshing atmosphere for loyal guests like you. We hope your next visit isn't in another 2 years. We look forward to welcoming you back with our best service! Sincerely, Sumargo, General Manager

Dear Ms. Rika M., Thank you so much for your 5-star rating and excellent review of Grand Zuri Jababeka Chikarang Hotel. We are delighted to hear that you enjoyed the luxurious atmosphere of our newly renovated hotel. We have conveyed your compliments directly to Mr. Alam, and he is very happy to know that his assistance positively impacted your stay. Our entire team is committed to providing friendly and prompt service. We hope to welcome you back again on your next visit! Sincerely, Sumargo, General Manager

Dear Mr. Aji S., Thank you so much for your 5-star rating and excellent review of Grand Zuri Jababeka Cikarang. We are delighted to hear that you enjoyed your wonderful stay on April 24-25. We have conveyed your compliments to Mr. Wulan and the entire team. They take great pride in providing you with such friendly service. We are also pleased to hear that you appreciated the cleanliness of the room and the deliciousness of our breakfast. We hope to welcome you back again in the future! Sincerely, Sumargo, General Manager

Dear Ms. W*a, Thank you so much for your 5-star rating and positive review of Grand Zuri Jababeka Cikarang. We are delighted to know that the friendliness and quick response of our staff during the check-in process left a positive impression on you. Friendly service is our top priority, ensuring that every guest feels at home. We will share your compliments with our operations team to encourage them to continue providing the best service. We hope to welcome you back again on your next visit! Sincerely, Sumargo, General Manager