The pool was much smaller than it looked in the pictures.

The reason why we chose this property is the pool terrace and it views (showcased as its main attractive). The afternoon we decided to enjoy that amenity, little did we know that we would be chased out of the pool aerea at a certain point. Starting 6 pm, we were permanently reminded that the area was reserved for upcoming dinner patrons. Albeit mild, it was an unrelenting harassment by staff. We were asked to moved from one area to another, twice. Then staff would be frantically cleaning around you. Even if we were guests of the hotel, we felt not welcomed there. As a result, the overall experience at this property was unpleasant.

El hotel acaba de ser remodelado, sus habitaciones son limpias y muy acogedoras, el personal es amable y siempre atento a ayudar si se necesita, la comida es deliciosa y el buffet del desayuno permite antojarse de una gran variedad de platos que encajan en múltiples perfiles alimenticios.

Beautiful hotel in a great location, perfect to visit Granada. Rooms are spacious and comfortable. Staff is attentive and helpful. The swimming pool at the terrasse is smaller than it looks, but the views of the city from there are worth the visit. Highly recommended.

Great location for Granada. Easy tax ride (or shuttle) to Alhambra. Rooftop pool is more a plunge-pool but very nice all the same. Breakfasts were excellent! Finding the parking was very difficult - the hotel needs to do more to guide people in. The satnav doesn’t cope with the local streets.

Nice

This was an excellent hotel!! The staff were friendly, helpful, and welcoming at each and every interaction. The coffee was delicious in the cafe downstairs, and while we didn’t eat breakfast here, we noticed many other guests eating fabulous looking meals. The rooms were incredibly clean upon arrival and the daily cleaning service was wonderful. The rooms were spacious and the beds were comfortable! Location is central and a great jumping off point for exploring all of the beauty Granada has to offer!

We had a wonderful 3 night stay at Barcelo Carmen hotel in Granada with our family UNTIL the last morning, when we woke up and discovered a leak under the bathroom sink that soaked all of our toiletries and clothing items we had stored on the shelf under the sink. Rather than taking the final morning walk as we had planned before catching the train, we had to spend time that morning individually drying off all the items as we didn't want to bring wet items with us. When I informed the manager Paula at checkout about our experience with the leak, and the inconvenience it caused us as well as lost time to take a final morning walk in Granada before going to the train station, Paula provided no accommodation. She said since nothing was permanently damaged she could provide no discount. I think the least she could have done would have been to comp the couple of drinks we had ordered at the rooftop bar the day before. I was taken aback by Paula's lack of customer service and not understanding that a bathroom sink leak is unacceptable and the hotel guests should not bear the burden of the leak with no accommodation. Otherwise we had a lovely stay at the property, and until this incident happened, I would have recommended the hotel - especially the family guest room if traveling with kids. The breakfast was also great. But the lack of consideration towards the guest experience definitely makes me pause before recommending this hotel to anyone else....lest anything go wrong!

I love this hotel, I’ve stayed in it multiple times over the years. This time, I booked a deluxe room with a terrace and it was incredible. The pool is great, the only downsides are that the bar service doesn’t start til 2 pm and it only serves food in the evenings. But I’d just nip out for lunch - plenty of good, cheap options nearby.

Fun time and we threw a quinceañera in my hotel bathroom

Wonderful place to stay in Granada. Property was kept clean, staff were friendly/helpful, and the food was great! The rooftop has unbelievable views of the Alhambra. The gym was somewhat smaller than I expected, and there was what seemed to be a trainer conducting personal training sessions in the free weight area. This made it difficult to use some of the equipment. Would absolutely stay here again!

Very nice!

Great hotel with a beautiful pool and amazing breakfast. Rooms were clean and comfortable and staff were friendly.

Rooms are on the smaller side but beautiful and clean inside. Close to attractions.

An outstanding hotel in a perfect location, with a fantastic staff and breathtaking views of the Alhambra. Great food, a wonderful atmosphere, and an overall excellent experience. I would definitely stay here again.

Excellent hotel close to all attractions. Clean and spacious rooms. Excellent breakfast buf disappointment st not being able to use the roof bar one night due to a private function

Excellent room, great location and the views of Granada from terrace pool are unmatched

Breakfast was probably the highlight of our stay. The selection was very generous, and even near the end of breakfast service, staff continued restocking with fresh food. Hot dishes, such as omelettes, were cooked continuously to order, and the fruit portions were exceptionally generous. The hotel car park is quite tight, so I would recommend renting a smaller car, especially as the city itself is better suited to smaller vehicles. When leaving the car park, the automatic exit sensor was not working, so I had to get out of the car and call to have the barrier opened. The swimming pool and sun lounge area are quite small, with only around eight sunbeds available. During our four-night stay, we were only able to use the sunbeds once because of limited space. Other than the size of the swimming pool area, we had a very pleasant stay.

Excellent breakfast. Available good dinner at a good price. Good location. Helpful staff. Availability parking 200 m from hotel. Terrible driving in Granada if you drive your car.

Convenient location. Clean rooms, bathroom and comfortable. Sufficient space for a couple. Buffet breakfast has a variety of selection - fruits, bread, cereals, meats, cheeses, drinks. Great views from the rooftop pool and bar area, however the pool and bar were not accessible to guests for a time period due to a private event, thus plan accordingly when possible to use the facilities. Staff were helpful, however it did take about 45minutes for us to wait for our car from parking upon checkout and delayed our next destination. Overall, this hotel is highly recommend for its room and property maintenance, breakfast and amenities. Thank you for a wonderful stay!