Charming!

We stayed in a tower queen suite. Room was large but was very dated both in decor and tiredness of furnishings. Lobby decor was horrendous (awkward and tacky). Staff in the lobby were always too busy and not very helpful. Bathroom entrance had a trip hazard lip and the tub/shower combo was hazardous, messy and uncomfortable for taking a shower (a bath was the only practical option). BC of the inconvenience of the shower and constantly tripping on entering bathroom, I would not stay here again. No glamour at all in staying in this room. Windows very small. We did love the hearty breakfast on the pretty patio facing the lake and enjoyed some time at the quiet outdoor pool, though the pool is in an enclosed garden with no view of the lake. Best part about this hotel is that it’s lakeside and across the street from the subway, which is very convenient.

Beautiful room, elegant smaller hotel. Excellent lakeside location. Lovely pool. Excellent restaurant (so much so that you need a reservation). Courteous, very helpful staff.

Very good overall

The hotel is beautiful with nice spacious rooms and everything you need already in the room. Helpful staff, right across from the metro station and right next to the water with the beautiful promenade. Highly recommend!

Lovely place and great service. Will stay here again.

Staff is always the most important thing! Kindly less in amenities are provided by many but good staff is special.

A phenomenal hotel with an amazing view of the lake.

A beautiful place in a great location.

Perfect in every way.

We enjoyed our stay here, the property is beautiful and right on the lake. The facility was clean and the staff was very kind. The breakfast buffet was delicious. And it is very convenient to the train station.

The hotel was absolutely amazing. The staff went above and beyond to make our stay fantastic. All of the staff spoke both French and English, they anticipated our needs and were patient and polite. Our room was over the top! It was a suite at the top of the old castle tower with views of the harbor, city and lake.

An excellent hotel in a fantastic position with friendly staff and a relaxing atmosphere. Despite being right on the lake's edge the hotel was quiet at night with a tranquil garden and pool area.

This property is a beautiful and historic hotel. A convenient and must stay if visiting the area.

Access to the room was way upstairs. The elevator doesn’t go to their 4th floor -looked like the cleaning storage area… We only had contact with receptionists. My car was opened and the property that I had inside was stolen while parked in the property’s parking overnight. The subway is near and it seems not to be uncommon for thieves to be in the area. The property have security cameras and they were able to see the thief on the video. I ended up spending my day at the police station.

The location is great, the chateau is beautiful but we had the bad luck to be sent upstairs (no elevator after the 3rd floor!) to a small room. Not sure those are the rooms as signed to Expedia members…

Wonderful stay, huge room, great view!

Staying in a castle was a fun experience and the location was really convenient- I would have appreciated notification that the pool area would be undergoing landscaping renovation

The “tower” rooms are spacious and with spectacular views. Location is central and close to the subway / tram to take you to the old town.

If you have many suitcases, don’t expect any assistance from Reception. Also, the rooms are small, so you’ll have to plan where and when to open them. Finally, the Buffet Breakfast is average and not worth the CHF 39 per person.