Property is not well kept. Dirty walls. Broken tiles in the bathroom. AC does not work. Old and rough bath towels. Bedroom furniture stained. Location is the only good thing

Breakfast was great, and staff very efficient. No food options during lunch. Inconvenient on a rainy day when you can't get out. Service in the bar was extremely slow, when available

Lovely hotel, perfectly located in the historic district to shopping & restaraunts.

Room had sound insulation whatsoever including the outer wall. Outside revellers in the alleyway caused restless sleep all night; Breakfast is cafeteria style with self-service areas in three separate rooms, overall poor quality with hot food served completely COLD, and the worst quality coffee from self -service machines. This establishment is NOT 4 star.

Ck in was very good; especially helping us with parking. Stay was nice with relaxing SPA. Breakfast staff very attentive and pleasant.

This hotel is very old and run down. I had a king bed and the mattress felt like an hammock. I bought the junior suite but Room was like from the 70s. Very old hotel. Breakfast ok. Limited selection. Overall I would not say there again for the price.

Very clean

The only two thing that we didn’t like was that the hotel doesn’t have queen size beds in most of their rooms , and the other thing that really made us upset was that the sheets were stained and I had to tell front desk staff to replace them and to me that was the only two negative points, other than that everything else was good.

Hotel was well located. Breakfast buffet OK (no hot plates available). Had Junior Suite. Very spacious room with functional A/C. Not so good things; Bathroom (esp shower very tired). Main Bed horrible completely uncomfortable and metal spring sound on every movement (passion factor= -minus10 Settee in lounge was like an IKEA sofa bed form the 90's that had been used to death. They need to invest

we had a suit. This was large but basic. The furniture was old and perfunctory. The headboard wasn't attached properly so clattered everytime you move in bed. The bathroom had an enormous floor space, easily enough room for a lovely showered cubical but no, there was a cheap shower over the bath with a plastic head that was broken and a wall bracket to hang it on which was also broken. Breakfast was terrible. They ran out of all crockery at one point and a group of guests were left standing for ages. You had to sort through the 'clean' crockery to find a clean plate or mug and the food was not replenished for ages. This was mainly due to a lack of staff or poor management. The advert said it had a restaurant but this was the breakfast room which was more like a shool canteen and only served a few pizzas and some pasta in the evening You can't sit next to the pool (there's no space) and the scrap of roof with sunbeds gives views of next doors washing It was probably a lovely hotel some years back but has gone severly down hill. I wouldn't recommend it to anyone

Pleasant staf, room and surroundings areas ok although a little tired in places. Location was excellent Enough beds for pool but water very cold (not heated) Didn't use the spa/ jacuzzi or sauna as it was additional 20 euros each for 1 1/2 hours and not open all day

Got a cheap room upgrade. Nice view from rooftop pool. Interior felt a bit old and neglected.

The hotel was really nice and in the best location. The swimming pool in the roof terrace is expectacular and it was very nice and quiet to relax. There were no umbrellas by the sunbeds so it could get too sunny at times. My only problem with the property and something to be aware of is that we booked a room for 2 adults and 1 child (9 years old) and we got a room with only 2 single beds. We had to upgrade to a family room with 2 double beds but this couldn't be done the first night (so we didn't sleep much). We had to pay 20 euros per night for the upgrade. Apparently this is something in the reservation but there was nothing refering to only 2 beds in the confirmation. Apparently they allow children up to 12 years old so just double check.

Very friendly staff but the building is old and needs work done. Overpriced for what it offers. For example old and broken AC inside the elevator that made weird noises and dripped on you, dirty windows in the elevator, breakfast divided in 3 different rooms. Breakfast variation in general ok but not so good quality and definitely does not live up to the standards they charge you for. Two of the towels we got were stained. We are very satisfied with the staff but for that budget, we would prefer to stay somewhere else next time.

So sad and dissatisfied with our stay here, we stayed at the Senator in Estepona so we were expecting the same service. Instead the hotel is full of extra costs once you arrive, terrible air con, old rooms and poor service with rude & unhelpful staff, with the exception of a handful. Firstly, we booked a room for the night before we arrived as we needed to check in at 9:30am (so the room should be ready and waiting) we had to wait 45 minutes to get in. This was extremely infuriating right from the start. The room is outdated and the aircon which is an old integrated system did not cool the room down for the whole duration of our stay - my dog was panting in the night and I had to put a wet towel over her. My partner couldn’t focus on his work because it was so uncomfortable It costs €20 to use the sauna…This is completely absurd, I’ve never been to a hotel in my life that charges guests to use the spa facilities. Part of the reason I booked here is to use the sauna each day as since I’ve had my lymphoma sweating is the only way to drain my body of the excess fluid. Secondly, it is €25 per day for a dog. I understand a cleaning charge however our room was not cleaned once for the 3 days we were here which makes it incomprehensible, they also don’t even provide dog bowls. The parking is €26 a day - I can just about understand a charge but to be more expensive than the multi story down the road is extremely poor. I recommend at least being cheaper than public parking as a

I have stayed at this hotel previously but this time we were left disappointed. The property had not communicated to Expedia that rooms have window overlooking the interior. We were allocated a room overlooking the lobby which was extremely noisy - the soundproofing did not not work at all. We very quietly and politely told a receptionist that we liked the room however expected a room overlooking the exterior. The 'experienced' receptionist interrupted that there were no such rooms except for 'superior' rooms, which was not plausible as there are six floors in the hotel. The attitude was very passive-aggressive and remained so till our check out. The receptionist responded 'superior' rooms cost additional 20EUR per night. When I said that was fine, the reply was that 'we should have a think about it and when EVEN once we decide, then there is no guarantee a room is available' !! We are baffled at the defensive response given we were very calm during the discussion. We left the matter at that since the general attitude was off-putting. There pool is dated, the lobby is crowded with commercials and the hosts came across as over pressured in all departments. One kind receptionist Joao, went out of his way to print our bus tickets. Breakfast was a fine spread - minus the general service.

Staff very helpful and friendly. Bathroom towels need upgrading as quite "thin"

Great facilities with amazing location.

Great spot, very safe and convenient

Plenty of choice at Breakfast, bed really comfortable and a brilliant shower