The staff are very friendly. Starting from the receptionist, the chef, people who served us at the breakfast area, guards at the pool, and even the security are helpful. The room is pretty spacious even though the bed makes sounds when you move and the floor needs some fixing. Facilities in the room are good and pretty well maintained. Food is delicious... My husband loved it very much and even complimented the chef who walked here and there to check the food. Definitely, I will go back to this hotel whenever I visit Bandung again.