Before filing a complaint, I'd like to commend the hotel. The atmosphere is great, very beautiful, and perfect for relaxation. However, I had an accident on the hotel grounds in the evening on the beach. It took a while for staff to arrange transportation to the hospital, and they only dropped me off, telling me to find my own way back using Grab or Bolt. They didn't follow up on my condition or ask about my well-being at all. There was no additional care or concern. I had to call them myself to inquire. My relaxing trip ended with me needing stitches on my foot, without being able to enjoy anything I had booked. In the end, the hotel offered a late check-out and a room upgrade for my next stay. I'm disappointed. Do I have to pay for my next stay to receive a room upgrade as compensation? Room 4036, February 14th, 2026.

Very good value for the price. However, the room walls are not soundproof; noise from the next room penetrates. The cleaning staff are foreign workers, so communication was a bit confusing. Considering the price, it's okay. The location is good, and having a 7-Eleven nearby is a plus.

There is a smell of paint in the room. Breakfast is limited. There is only Chinese food. The taste is not as delicious as before. Overall, the hotel is good and clean.

The staff provided fast service and were very friendly. The hotel grounds were spacious, the food was varied, and the swimming pool was very inviting.

The staff are very helpful. The place is spacious and there is a lot of parking.

Good service, good management. Even though there were a lot of people waiting to check in, the wait time was not long. The room was clean and spacious.

Starting from turning the car in to look for parking, customers have to find it themselves, drive around to find a parking spot for the security guard. Where can I park? When I found a parking spot, I went inside and asked at the check-in counter. The service was not okay. If this is the kind of service, it would only be a 2-3 star hotel. The bathroom downstairs was dirty. They said check-in at 2 pm. When it arrived at 2 pm, they told me to wait for the room for another 15 minutes. They gave the reason that there were a lot of guests. They should have known in advance how many guests had booked. Moreover, the staff at the front desk did not look welcoming. If this is the kind of service, it should be bad.

The hotel is very beautiful. I recommend everything.

The location is a little far 9-10km from Pattaya Street. However, it is really suitable for families because there is a large, waterfall-shaped swimming pool. Direct access to the beach view but the beach cannot be played on because the ground sucks.

Be the first to check in from 2 p.m. The hotel arranged a room for the disabled without asking first if it was okay. Don't use the room to take your child for a long swim. In the evening, we came to use the shower room, everything was low. There is no place to hang the lotus hatch. Must use mobile phone while showering

Very beautiful, well taken care of, and the breakfast was good too.

Got the room exactly as requested, beautiful view, large room, clean.

Clean room, great sea view, wide swimming pool. There is a guard to take care of the poolside.

The phone in the room doesn't work. Can't call to order food. Not informed. No correction. Throughout 2 nights, accommodation must use a mobile phone to call to order by yourself. On the second day, the power went out in the morning. turn off for hours have to go out Even though I'm still worried.

Good location but poor reception service not very welcoming A large number of people staying Poor management, old rooms, lots of dust

Very good, good atmosphere, good rooms, good staff, there is a cafe in the accommodation.

Breakfast is too expensive and the amount of food is low for a long weekend that is crowded. The bedroom is a lot of dust. the power plug pops out Hair dryer cord is broken from very old towel dryer.

Wasn't expecting much at first. Just having a swimming pool and beach for children to play in the sand is enough. But enough to stay Impressed from check-in that even if you get a room a little late But the staff are enthusiastic that urge them. The room is comfortable, clean, soundproofed, the water is very strong, there is a bathtub in the room as well, like children. When playing at the beach, there is a football field on the sandy beach to kick. There is a place to sit and relax in the sand, the wind blows all the time. The swimming pool has 2 floors, many zones, so you can play without getting bored. Even during the holidays, there are many people. But it wasn't crowded at all. There is a life raft and care card throughout. Breakfast has a good variety. Near restaurants and cafes, just a short drive away Considered to be in a zone where cars are not stuck. When coming to the turn to the hotel is being repaired. Therefore, we have to drive around a bit. But not very difficult, there is a 7-11 that is a short walk from the hotel. Overall, it is considered very good and impressive. If coming to Pattaya again Definitely come to stay again

Big room, good connection, good food, big pool

Service level is not that of 5 star-hotel.