I have stayed maybe a dozen times here over the last 8yrs or so. I will not be back. I should say the staff are lovely but everything else? DREADFUL! Mouldy bread at breakfast, only one staff member cooking, serving, clearing and covering reception. The OJ had been left out uncovered all night. No mugs or glasses. Rooms had no tea bags, shower gel. Holes in the ceiling. This hotel used to set standards now it fails most of them.

Booked 3 rooms at the Mercure Danum Doncaster Centre hotel and it was a mistake. The hotel was a shambles unfortunately. In our room the toilet still had poo stains and the shower gel bottle was broken - couldn't dispense the liquid inside. Our guest's room was unclean and there was someone chain smoking next door - the corridor reeked of cigarette smoke. He found blood stains on his curtains as well. The general state of the hotel is poor. This would be ok if it was mentioned/remarked upon on Expedia before we booked, but the photos available and the reality do not match at all. We were shocked to find this out upon arrival. The reception staff were actually quite helpful and that was the only positive moment of this experience.

Awful hotel. Booked a suite and checked out after just 20 minutes. The music from a party was so loud that the bathroom vibrated. No staff available for 45 minutes when trying to complain so ended up just leaving. The rooms are no as shown and there are stains and dust everywhere. This is an embarrassment to the mercure group. Very little to no help from Expedia either.

I arrived late, but the staff were accommodating and lovely. Didn't really see that much of Doncaster only there to catch a train.

Unfortunately, this wasn’t a good experience. The hotel is a lovely old Victorian building that is really showing its age. The downstairs areas are fine, but everything else from the lift, to the rooms, to the corridors are rather tatty and dated. The trip started with me walking into a near riot with angry former staff that needed the police to be called. The route to my first room smelled of cigarette smoke. First room I rejected as it was hugely noisy, tatty, peeling paint, broken window catches and the bathroom smelled like a blocked drain. I was promised a refund but have not received anything so far. Second room on third floor was quieter and better maintained but still dated. Here I had to complain 4 times that there was no hot water. It took 3 nights to partially rectify. Not good at all. There was also a tatty old housekeeping trolley left in the way at the top of the stairs. Oh yes, and the room wasn’t made up on one occasion resulting in a late evening trip to wait in the lobby while it was done. The hotel seemed permanently short staffed with used breakfast dishes littering the tables well after breakfast had finished. To be fair all round, the room, although dated, was clean and spacious, bed was comfortable and the duty manager Marlo(w) was very friendly and tried hard to sort things out. Sadly, this hotel need a huge amount of investment and renovations to bring it up to modern standards.

Booked 2 privilege rooms however on arrival were given standard rooms, without explanation. Wouldn’t have minded if the standard rooms had been clean and had usual Mercure toiletries/tea etc but it did not. The shampoo bottle had been filled with water, the pump on the conditioner and body was were broken and were almost empty. There was half a toilet roll on the reel and no spare. The shower tray was cracked so the non slip mat had been left down and was filthy. The glasses were upended in a piece of toilet roll. The shower controls were broken. The wardrobe shelves were thick with dust. Wallpaper was peeling off the walls. The tea tray did not contain any tea. The room smelt and was dirty. Thankfully the sheets were clean as there was no one on reception to raise a complaint with. Not usual Mercure standard!

Pretty grim! Had to ask two people who were sitting on the steps to the hotel taking drugs to move when we left the hotel at 4pm and when we returned at midnight the centre of Doncaster’s drug scene seemed to be outside the hotel. Double bed tiny and up against wall so had to climb over each other to get out. Air con didn’t work. Very noisy location and room very basic

Location is the main selling point. Although it’s near night life but still hard to beat. Very central. Feels dated though. Had a loose toilet seat in my bathroom and the bath was slightly discoloured? Air con was good. Light connected to the bed was a weird shade. Bed was comfy. Would use again for the convenience.

Just got back today sun 12th after spending 2 nights in this hotel day 1 room 307 no aircon room like a sauna got a move to 308 room a lot better thank you. Day 2 went out leaving room as we found it when we got back about 9pm room key didn't work went to reception got card sorted got back to room to find lights on wardrobe open and drawers open, someones has had a good rummage about the room nothing taken but not the point you dont expect it reported immediately to reception who said they would look at cctv im awaiting results.

The furniture was stained and shower needs some maintenance not nice have photos

Clean, nice smelling, slept well despite the heat

Staff were pleasant on arrival , even upgrading my room. Room was spacious , very clean and comfortable. I had a problem with the tv`s but a chat with reception sorted that . Breakfast was ok. Reasonable choice , hot and cold. Room prices often very competitive so will stay again. If you drive , be aware parking can be an issue; and maybe 5/10 minutes walk away.

The staff are great, the location is brilliant, breakfast is excellent, rooms are clean with everything you need beds comfortable, been many tones i would definitely recommend.

Really enjoyed our stay here rooms are nice and spacious and include ironing facillities hair dryer and iron . Location right in town Breakfast was very nice and staff really helpful and pleasant Will definatley be back

The brea

The room was clean but there was no soap in the bathroom. The hotel itself needs updated. While it's convenient for the train station the noise from a nightclub outside was horrendous.

Perfect location for the centre & at a reasonable rate However a lot of rooms did not have air conditioning Downstairs mens toilets were not clean & the check had not been done for some days by the sign on back of door. They also appeared gently understaffed

Check in took over 20mins and upon check out I was unable to get printed invoice. Air con in the room didn’t work it was just blowing out hot air and room was extremely hot. Only 1 towel smelled nice others smelled. At 7:30PM there was still dirty spoons from breakfast time by the breakfast counter (the ones to put on beans, scramble eggs etc). Floors in room where dirty and no water in mini fridge or coffee pods available/ topped up. I paid for the apartment so was very disappointed with overall experience. One of the worst hotels I stayed at.

Check in takes a ridiculously long time (over 25mins for 3 people), ask for ID unnecessarily, room was not cleaned to a decent standard, stagnant water left in kettle and coffee machine and someone’s clothes left in wardrobe. Bathroom was covered in paint and grout from some recent work and everything looked a bodge job from shower to toilet flush and taps. Only redeeming feature was size of room and bed was comfortable. Be aware bar opposite plays very loud music from early evening through to early hours.

Centre of town did not have breakfast clean room but a little dated