To start, I have to say this was the most disappointing hotel we stayed at during our trip through Europe. It also had the least friendly and least helpful customer service. I made a mistake when booking and accidentally reserved an extra night about three months before our stay. I realized the error less than 24 hours later and contacted the hotel immediately. Although I accepted that the mistake was mine, the hotel was unwilling to offer even a partial refund or any alternative accommodation, which was disappointing. The rooms were very small, the bathroom was not as clean as expected, and the windows did not seal properly and felt loose, which made the room less comfortable. That said, we still made the best of our stay. The hotel’s location is excellent, with many attractions within easy walking distance, and that was definitely its biggest advantage. I’m hesitant to recommend this hotel based on our experience. Of course, every stay is different, so take my review with a grain of salt, but I’m sharing my experience as honestly as I can.

In a great spot for Leidseplein Great bed and the room had heat air conditioning

Overall, it was a very nice place. The rooms were not very big, but it was clean and centrally located. We got there late, but they sent us a code to check in, which made it very simple to get into our room. The only thing was that there was no elevator to the fourth floor so we had to carry our bags up a tiny stairway. But overall a great place to stay.

We rented 4 rooms for 8 people and we liked that the rooms were exceptionally clean. Each room had a remote control that allowed us to set the AC to the temperature we wanted. Some needed it cold to sleep. We found it conveniently located and found a lot of things close, like a grocery store. There was a refrigerator in each room, so we bought water, soda and snacks. Walking out of the hotel to the right (East) was a lot of things like the Rijksmuseum. We walked to Anne Frank too. Had breakfast at Eggs Benaddicted, which was AMAZING. We highly recommend this hotel. There are steep steps to get inside, but we had no issue with that. Loved this place. Nice people at the front desk.

Good sandwich shop nearby and a small grocery store. Had a small cube refrigerator but no microwave. Coffee machine did not work. Room super small for two Queen beds but it worked. Stairs are super steep but at least there is a small elevator to get the luggage up to the second floor. I don’t know what I’d do if I was on the third floor trying to carry up my luggage. Liked that it had a push button code to get into the hotel and room. We stayed here during the tulip season so it was really expensive for what we got. About $450 a night (and I reserved and paid for it 6 months prior)

The location is what sold us on this hotel. Our room in the basement was very small, it did the job but it was definitely tight for 3. The AC was confusing but I think we got it to work. The elevator does not go to the basement so the stairs with the luggage was rough but the staff helped us bring it up which was very kind. Again, great location in the city and around a lot of good shops and restaurants!

Hotel is old and it shows. Shower is tiny and whole bathroom gets wet when you use it. Cleanliness was ok- clean towels each day and bed made but our decorative bed cover had sense on it, don’t think floor was ever vacuumed as we were stepping in grit on floor each day and shower had all my hair at the bottom after housekeeping came. Basic amenities including a melted hair dryer ( which they did offer to replace but it should not have been left there in the first place). Luggage storage didn’t feel very safe. Although you must be buzzed in and out of hotel luggage was just inside of front door- any other guest could have grabbed my bag Walks are paper thin but it is an old building and thankfully our neighbours were not too noisy and we faced a courtroom. Overall it’s an ok hotel but not worth the price. It really is 3 star

Clean room, friendly and helpful staff, good value for typical tourist hotel in Amsterdam. Location is ok, between museums and the center. They rent bikes which is great if you can ride.

The property was totally mischaracterised at a 3 star! It’s barely a one star, if that! Rooms are incredibly small where you cannot actually fit any luggage properly. The only positive thing about the place is its location and proximity to the old town. It’s not worth the price it advertises as it’s truly misrepresents the actual place. I would avoid it at all costs.

This hotel was a big disappointment. The pictures are very misleading, the rooms do look that way but the common areas are horrendously old, smelly, stained brown carpeted areas and the stairs are a hazard with no railing. The room we had was clean and adequate but the bathroom ehich is newly renovated had a flood damaged door with swollen wood at the nottom and peeling paint plus the light fitting in the shower was either falling out or so badly installed there was a large gap between the ceiling and the fixture It was just poor standard and yet it was the most expensive hotel we booked because the pictures looked so good and its a great area but we stayed a week at 2 other hotels in the same area and paid much less for far nicer hotels This was a very disappointing finale to our trip unfortunately.

Room although small was very modern and up to date with amenities and fixtures. Everything worked👍. Loved the coffee machine and great fluffy towels. Had shampoo body wash and lotion👍. However, we called it the tree house room. It was on the 4th floor which is fine but “manual” elevator just went to the third. Stairs are more like ladders and dangerous without luggage so imagine with luggage. Insist on booking a room on the first 3 floors if you’re up there in years. Location is fine and quieter + public transport is fabulous. 2 very small windows to the next roof so forget about any view. Skylight gave it some daylight. It was the most affordable and although it felt like climbing up a tree, we were happy once in the room.

Good location for our needs! Friendly Desk Staff.

All of the Staff very friendly ,and helpful, taking our luggage to basement room,, narrow srairs,, but we manged also on check out,, Im 76 , , very good , great advice from young man n reception, tram stop around 5 to 7mins good hotel and area very good

Everything apart from the bed was good. Bed was two singles pushed together that kept moving apart. The mattress was quite thin and the bedding came off easily.

It was a super quaint hotel. Loved it!!

Easy to find. Very friendly staff with a smile. Very steep staircase in old building, but lift to take bags up and down. Family room was clean and well equipped with large bath and shower. Perfect location to explore the city easily on foot and also tram links. We thoroughly enjoyed the local Sandwich bar and De Italiaan one block away. Lidl also very close.

Lovely room, has everything I needed and a good size too with a nice view of the canal. The staff were wonderful and even left me a gift and balloons as it was my birthday which was such a kind gesture. Nice location near vondenpark and the tram line which was handy for trips to the centre although I did walk it on occasion.

Do not book this hotel. We had this hotel for 3 nights and when we arrived at 11pm second night our room had no electricity and so no heating in -4C. We called the emergency number given as the reception closes at 8 pm and the person said he is working at another hotel and cannot help at all. The owners are living in China and intentionally avoid any contact so that you cannot get any resolution. The person on emergency contact told us that we can checkout and find a new hotel in a stranger city at 11pm. Next day the reception told us they will try to contact owner and process refund and also Expedia said they will contact the hotel and get us a refund. But no refund because they are unable to contact the owner. Such hotels should be blacklisted. They should have better service than providing an emergency number which the person cannot even help. One of the worst experiences.

Everyone was very nice, rooms were clean and neat

Ideal location close to square and attractions