Staff was okay. They didn’t have an iron or any essentials you would expect from a hotel. Showers didn’t work- water would barely come out. We got more water from the hand washing sink than the shower. there’s not an elevator and i have elderly parents. We walked up 6 flights of stairs each day to get to our room.

The rooms were very clean and they provided extra blankets in case you are cold. There is a fridge for you to use as well. The staff is very kind and accommodating as well! You do have to keep the keys on premise (give them each time you leave) but there is always someone there to rapidly give you the keys upon return. The hotel location is also very close to San Marco and Doge palace, and the ports aren’t far either for water traveling. The cons are the air conditioning and the shower. The air conditioning would not work and each time we turned it on it would blow warm air into the room. The shower had 0 water pressure and would work for about 3-5 second and then come to a drizzle/stop for 3-5 seconds and then return. It was quite a hassle to shower and would take everyone much longer to get ready.

Excellent stay

The hotel is a bit old, but it has a lot of charm and was very comfortable. The staff were incredibly friendly and welcoming, which made the stay even more enjoyable. Overall, a great experience and I would definitely stay here again.

The room was clean and the area is surrounded with shops and resrsurants. A few minutes walk to the vaporetto station if you want to get a boat ride.

Staff

Great location. Friendly staff. Very safe location. Great room.

The location is amazing. The staff were very friendly and helpful. The room was small but very clean.

Really clean room and friendly staff. Great location too!

All good. Excellent location

the staff was very nice and helpful. the hotel is beautiful. there are A LOT of stairs, but dont let it deter you unless you are unable to climb multiple flights. The beds are VERY firm, but it seems like all of them in Italy are. The only thing that I would change was the breakfast. It's not included and its minimal. We chose to eat breakfast other places for variety and cost comparison.

The room looked absolutely nothing like the picture provided. Our window overlooked the storage area outside for chairs etc. the location is very good near St Mark Square, unfortunately that was the only saving grace. The bed was rough. For the price, I would look elsewhere, 2 nights in Sept with the city tax and all said and done was nearly $650 USD.

The small but new bathroom, good position in ka zone, the habitation should be modernize, the plugs in poor states little light. The sleeping blanket should not cover it and has a bad sensation to the body. The staff very professional.

The hotel has a good location, very close to restaurants and important sites. The decor is frightening. From the moment you walk in, the bad smell is very strong. The smell of damp inside the room is overwhelming. It's very noisy inside the hotel. There's no elevator. And something very strange is that you have to leave your room keys at reception; you have no privacy

Location was perfect fo exploring San Marco. A lot of dining options and close to historic sites

It was a great stay, super convenient location. Place is outdated but just to sleep, it’s perfect. The AC worked really well, specially in the warm nights and after long day of walking, it felt refreshing. The staff were incredibly warm and friendly.

Checkin staff was very nice and room was clean!

The staff was nice and the room was big and clean. The hotel is quite dated but somehow still charming. The hotel is in a good location and breakfast was decent. We enjoyed our time here.

Someone broke the lock on my luggage. When I complained about this, the owner didn’t take it seriously. I didn’t feel safe.

Loved our 3 night stay at Hotel Castello. Our positive experience staying at this hotel definitely contributed to our fabulous vacation. I would stay again!