Most Regency staff were extremely unfriendly and didn't attempt to help at all.
When I booked through Expedia, I booked for 2 nights Jan 1- Jan 3. But my plans changed and modified the reservation through expedia to Jan 1- Jan 2. On the expedia website when I booked, price for Jan 1-Jan 2 - it was R$2166.91 and for Jan 2- Jan 3 it was R$1274.66 and taxes R$172.06.
But my card was charged R$2275.26 and when I asked for explanation, none was given. Also, when I requested for towels to my room for showering, they said they dont have towels and didn't attempt to help. Their restaurant didn't have vegetarian options for dinner and neither were they flexible to make something for us. I have escalated the situation to Expedia travel department and still waiting for a resolution. The only advantage of this hotel is the proximity to christ the redeemer, sugarloaf and copacabana beach. otherwise wont recommend this to anyone.