We travel a lot but we have never seen such a nice staff anywhere. Shayan is a sweetheart and extremely nice and helpful. My son was sick and one of staff went out of her way to make kitchen make a soup for him. You don’t see these kind of stuff often. Thank you to all the staff.!

千万别踩坑，这家住宿态度差，糟糕透了，是我住过的最差的酒店！千万不要踩坑！超级差！安排房间有歧视，我们亚洲人不要入住这个酒店！听劝！Avoid this place at all costs. The staff’s attitude was terrible, and the overall experience was absolutely awful. This is the worst hotel I have ever stayed in! The way the rooms were assigned felt discriminatory. I strongly advise Asian travelers not to stay at this hotel. Please take this warning seriously—do not make the same mistake. Extremely disappointing! Évitez absolument cet établissement. L’attitude du personnel était déplorable et l’expérience globale a été vraiment catastrophique. C’est le pire hôtel dans lequel j’ai jamais séjourné ! La manière dont les chambres ont été attribuées m’a donné le sentiment d’avoir subi une discrimination. Je déconseille fortement cet hôtel aux voyageurs asiatiques. Prenez cet avertissement au sérieux et ne faites pas la même erreur. Une expérience extrêmement décevante ! Meiden Sie diese Unterkunft unbedingt. Das Verhalten des Personals war äußerst unfreundlich, und der gesamte Aufenthalt war eine Katastrophe. Das war das schlechteste Hotel, in dem ich je übernachtet habe! Die Zimmervergabe wirkte auf mich diskriminierend. Ich rate asiatischen Reisenden dringend davon ab, in diesem Hotel zu übernachten. Nehmen Sie diese Warnung ernst und machen Sie nicht denselben Fehler. Extrem enttäuschend!

Fantastic service. Would do better with a variety of food to choose from

Very well located , short driving distance from Bern. Very friendly and helpful staff. The restaurant is excellent. The room, immaculate. We enjoyed our stay and would highly recommend this hotel.

Good property away from the masses. Good facilities but a pool would add. Staff friendly and helpful. Food good.

We really enjoyed the atmosphere, amazing breakfast and amenities. Thanks for providing power outlet adapter

staff being so helpful as my rental car had issue and staff tried their best to help and resolved problem in a very short amount of time. great appreciated

Excellent I will be back

Great place

Nice Ambiente nice park

It‘s an event location. First, the nice outdoor spots were all blocked for a wedding and then a business event. Dinner was ok, but kitchen staff clearly overwhelmed by all the events going on plus serving hotel guests. Staff was very nice and friendly. But don’t go there for a romantic weekend. Rooms are high-priced, Spa nothing special. Rooms are renovated, our bathroom not however. Worst: We heard party music from the wedding until almost 2am in our garden-view room. In a drawer there were 2 packs of earplugs and a note that said, In case you hear ghosts roaming around in the castle. We‘ll, the humor was lost on me since we spent a lot of money there (dinner too). Sorry, that‘s a no go for such an establishment.

My experience in the hotel was not good. They asked me to wait 2 hours to get my room ready and they didn't inform me when it was ready. Also, I didn't get the room I've booked. If you don't have a Swiss mobile number it will take you time to be connected to the Wifi. It's a 4 stars hotel, so they should provide you with a free public transportation card, but they did not. Though, they charge me with a tourism tax. There's nobody to help you at the SPA. Though, they charge me a resort tax including the SPA use. There's no mini bar in the room. I could not sleep on the weekend as they was a wedding in the hall right under my room.

Very nice view and nice stmosfer. Little far from the city

Friendly service from check-in and out. Dinner was great. Room was nice and clean. No complaints.

Everthing was more than 4* levels.

Clean and comfortable hotel, not too far from Bern. A little escape for peace and quiet after a day of work.

Great hotel and just awesom staff. Loved every minute and the restaurant is absolutely delicious.

We liked the hotel and breakfast! We had a rental car and Interlaken was only some minutes away! the quality/price ratio is the highest in the region!!!

Very interesting hotel with beautiful gardens...! The rooms do not match the feeling of the exterior as they are a little cold and bare...

very nice place, but when you arrive, be sure to go to the back , the main gate does not allow you to go to the reception.