Dear Valued Guest, Thank you for your valuable review and feedback. We are pleased to hear that you were satisfied with the quick check-in process, the cleanliness and comfort of your room, and the convenient access to various dining options around the hotel. Furthermore, we apologize for any inconvenience you experienced regarding the elevator door malfunction. We have forwarded this issue directly to our engineering team for thorough inspection and maintenance to ensure the safety and comfort of all our guests. Thank you for helping us improve, and we hope to welcome you back for an even better experience. Sincerely, Usman Azharie, Head of Reception.

Dear Valued Guest, Thank you for your review and feedback on Agoda. We sincerely apologize for the inconvenience caused by the odor before and after the room change, which did not meet the hotel's standards of cleanliness and comfort. We have forwarded your feedback to the housekeeping and engineering departments so they can comprehensively address the ventilation and ducting issues. We apologize again for the inconvenience caused during the room change process. Thank you for helping us improve our service, and we hope to welcome you back in our newly renovated room on your next visit. Thank you. Sincerely, Usman Azari, Front Office Manager

Dear Valued Guest, Thank you for your positive review and high appreciation. We are delighted to know that you enjoyed the comfortable environment, atmosphere, and service during your stay. Your comfort is paramount to our entire team. We hope to welcome you back for another memorable stay in the future. Sincerely, Usman Azharie, Head of Reception.

Dear Valued Guest, Thank you for your valuable feedback. We sincerely apologize for the inconvenience you experienced regarding the initial odor in your room, the cleanliness of the towels, the air conditioning not being cool enough, and the inconsistent water flow in the shower. This experience did not meet the service standards we consistently uphold. We have coordinated with our housekeeping and maintenance teams to repair the air conditioning, resolve the water flow issues, and assess the quality of the linens. Thank you for informing our team so that we could offer you a room change. We look forward to welcoming you back in the future with even better facilities. Sincerely, Usman Azharie, Head of Reception

Dear Valued Guest, Thank you for your review and feedback. We are pleased that you were impressed with our excellent location, quick check-in process, and the cleanliness of our rooms. We apologize for any inconvenience related to the slow cooling of the air conditioning, poor drainage in the bathroom, and the orange-grey discoloration of the towels, which are not standard features of our brand. We have coordinated with our engineering and housekeeping teams to immediately address these issues. We hope to welcome you back for an even better experience. Sincerely, Usman Azharie, Head of Reception

Dear Ladies and Gentlemen, It is with great pleasure that we are pleased to inform you that ibis Budget Jakarta Menteng Hotel extends its heartfelt gratitude for your continued loyalty and for choosing us as your accommodation in Jakarta once again. We are committed to maintaining the quality of service and comfort for our valued guests. We look forward to welcoming you back again. Sincerely, Usman Azharie, Head of Front Office

Dear Valued Guest, From ibis Budget Jakarta Menteng Hotel, we would like to express our deepest gratitude for your positive review and encouraging words. We are delighted to hear that your stay was enjoyable. Such compliments are a major driving force for our entire team to continue providing the best service. We hope to welcome you back on your next stay. Sincerely, Usman Azharie, Head of Front Office

Dear Ms. Mahmuddin H., Sincerely yours, from ibis Budget Jakarta Menteng Hotel. Thank you very much for your positive review and compliments. We are delighted to know that our hotel's excellent location can smoothly support your business operations, saving you time by avoiding traffic congestion. The convenience of easily accessing various locations on foot is an added value that we always maintain for the comfort of all our guests. We look forward to welcoming you back again for your next business or leisure trip. Sincerely, Usman Azharie, Head of Front Office.

Dear Valued Guest, This is a message from ibis Budget Jakarta Menteng Hotel. Thank you for your feedback. We apologize for the unpleasant experience regarding the odor in the room and the condition of the linens, which certainly did not meet our stringent standards of cleanliness and service. We have forwarded your feedback directly to the housekeeping team to inspect the bathroom hygiene system and thoroughly assess the quality of the linens. Thank you for informing us so we can continue to improve, and we hope to have the opportunity to serve you better in the future. Sincerely, Usman Azharie, Head of Front Office

Dear valued Guest, Warmest greetings from Ibis Budget Jakarta Menteng, Thank you for sharing your feedback with us. Please accept our sincere apologies that the overall condition and maintenance of our building fell short of your expectations. We take your comments very seriously, and your feedback regarding the need for maintenance upgrades has been forwarded directly to our team to guide our ongoing facility improvements. We appreciate your honesty as it helps us enhance our guest experience, and we hope to welcome you back to a better-maintained property in the future. Best Regards, Usman Azhari Front Office Supervisor

Dear Valued Guest, It is with pleasure that we are pleased to inform you from ibis Budget Jakarta Menteng Hotel. Thank you for your review and feedback. We are delighted to hear that you were satisfied with the comfort of our hotel, our excellent location in the heart of the city, and the easy access to various restaurants around the hotel. We apologize for the issue where the room access card was sometimes not recognized upon use. We have forwarded this matter to the relevant team to investigate the card reader and update the card encryption system so that all guests can access their rooms smoothly. Thank you for helping us improve the quality of our service, and we hope to welcome you back again. Sincerely, Usman Azharie, Head of Front Office

Dear Valued Guest, This is an update from ibis Budget Jakarta Menteng Hotel. Thank you for your feedback. We apologize for the inconvenience you experienced regarding the drainage issue in room 203. We have coordinated directly with our engineering and housekeeping teams to resolve the problem and conduct a thorough cleaning so that the bathroom is fully functional again. Thank you for informing us of this, and we look forward to welcoming you back for a comfortable and enjoyable stay on your next visit. Sincerely, Usman Azharie, Head of Front Office

Dear Valued Guest, Please be informed that ibis Budget Jakarta Menteng Hotel thanks you for taking the time to share your experience. We are pleased to hear that you enjoyed the excellent location, the smooth check-in process, the free parking, and the comfortable air conditioning. However, we apologize for the inconvenience you experienced regarding the cleanliness of your room, particularly the condition of the floor, blankets, and towels, which did not meet our standards and did not reflect the quality of service we consistently provide. We have immediately informed our housekeeping team about this issue to ensure a more rigorous assessment and control of our cleanliness standards. Thank you for your feedback, and we hope to have the opportunity to serve you again in the future. Sincerely, The Customer Experience Team

Dear Andee W, Warmest greetings from Ibis Budget Jakarta Menteng, Thank you for choosing to stay with us and for taking the time to leave a review. We appreciate your positive feedback regarding our staff, room cleanliness, and location. We hope to have the pleasure of welcoming you back in the near future. Best Regards, Guest Experience Team