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Tunjungan Hotel Surabaya
Explore Tunjungan Hotel Surabaya
Overall Ratings & Reviews Tunjungan Hotel Surabaya
Traveloka (12,209)
Other sources (23)
8.0
Very Good
From 12,209 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
7.9
Meal
7.8
Location
8.7
Service and Facilites
8.0
People often mention about Tunjungan Hotel Surabaya
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Distance to City Center (176)
Room Space (168)
Staff Friendliness (162)
Bedroom (161)
Accessibility (144)
Ambiance (139)
Surroundings (131)
Bathroom (131)
Hotel Area (127)
Family Friendly (105)
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Traveler Reviews Tunjungan Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
Verified Traveler
10.0
/10
Reviewed 5 day(s) ago
Comfortable, safe, peaceful, clean, and the breakfast is delicious.
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A***o
10.0
/10
Reviewed 5 day(s) ago
recommended for hotels with low budget
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Verified Traveler
Business
10.0
/10
Reviewed 2 week(s) ago
Nice hotel in the city center of Surabaya
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Accommodation's Reply
19 Feb 2026
Dear Sir / Madam
Warmest Greetings from Tunjungan Hotel Surabaya
Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya
We look forward to welcoming you and your family on your next visit
Warmest Greetings from Tunjungan Hotel Surabaya Management
Verified Traveler
Transit
5.6
/10
Reviewed 3 week(s) ago
Horror, dusty, many facilities cannot be used (bathroom & water tap), and the corridor is stuffy because the blower is not turned on.
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Accommodation's Reply
19 Feb 2026
Dear Valued Guest, This is a message from Tunjunggan Hotel Surabaya. We would like to express our gratitude for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We welcome your feedback and suggestions to improve the quality of our services in the future. Thank you again, and we look forward to welcoming you and your family back again. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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R***M
8.5
/10
Reviewed 4 week(s) ago
Old-school interior needs a refresh
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Accommodation's Reply
19 Feb 2026
Dear Valued Guest, Tunjunggan Hotel Surabaya would like to inform you that we apologize for any inconvenience you may have experienced during your stay at our hotel. We welcome your feedback and suggestions to improve the quality of our services in the future. Thank you for staying with us and sharing your experience at Tunjunggan Hotel Surabaya. We sincerely hope to welcome you and your family back again. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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T***y
10.0
/10
Reviewed 4 week(s) ago
Excellent service, complete rooms, close to Tunjungan and spacious and large rooms
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Accommodation's Reply
19 Feb 2026
Dear Valued Guest, Tunjunggan Hotel Surabaya would like to express our gratitude for your stay and for sharing your experience at our hotel. We sincerely hope to welcome you back again in the future. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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MH
Mario H. N.
10.0
/10
Reviewed 5 week(s) ago
It's already good, just the hotel needs to be painted again.
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Accommodation's Reply
19 Feb 2026
Dear Valued Guests, Tunjungan Hotel Surabaya would like to inform you that we appreciate your feedback and suggestions in order to improve the quality of our services in the future. Thank you for staying with us and sharing your experience at Tunjungan Hotel Surabaya. We sincerely hope to welcome you and your family again in the future. Sincerely, The Management Team, Tunjungan Hotel Surabaya
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F***y
8.8
/10
Reviewed 6 week(s) ago
listed on Traveloka, the city view turned out to be a wall view, so I moved rooms
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1 people find it helpful
Accommodation's Reply
19 Feb 2026
Dear Valued Guest, Tunjunggan Hotel Surabaya would like to inform you that we apologize for any inconvenience you may have experienced during your stay at our hotel. We welcome your feedback and suggestions to improve the quality of our services in the future. Thank you for staying with us and sharing your experience at Tunjunggan Hotel Surabaya. We sincerely hope to welcome you and your family back again. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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E***i
Transit
8.2
/10
Reviewed 6 week(s) ago
The service is really great, all the staff are very helpful. Even though it's an old hotel, it's not scary at all because there are a lot of visitors, the only thing I don't like is that when I enter the room it always feels musty, maybe because of the carpet, but other than that, it's okay, overall okay.
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Accommodation's Reply
19 Feb 2026
Dear Valued Guests, Tunjungan Hotel Surabaya would like to inform you that we appreciate your feedback and suggestions in order to improve the quality of our services in the future. Thank you for staying with us and sharing your experience at Tunjungan Hotel Surabaya. We sincerely hope to welcome you and your family again in the future. Sincerely, The Management Team, Tunjungan Hotel Surabaya
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A***i
Business
10.0
/10
Reviewed 6 week(s) ago
Good, friendly service, clean rooms.
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Accommodation's Reply
19 Feb 2026
Dear Valued Guest, This is a message from Tunjunggan Hotel Surabaya expressing our gratitude for your stay and for sharing your experience. We sincerely hope to welcome you back in the future. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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N***a
Medical
8.2
/10
Reviewed 6 week(s) ago
Friendly hotel staff, usually get a nice room, recently got a room where the toilet tap always leaked in the bathroom
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Accommodation's Reply
19 Feb 2026
Dear Valued Guest, Tunjunggan Hotel Surabaya would like to inform you that we apologize for any inconvenience you may have experienced during your stay at our hotel. We welcome your feedback and suggestions to improve the quality of our services in the future. Thank you for your stay and for sharing your experience at Tunjunggan Hotel Surabaya. We sincerely hope to welcome you and your family back again. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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f***y
Leisure
10.0
/10
Reviewed 6 week(s) ago
located in the city center, the hotel atmosphere is good.
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Accommodation's Reply
19 Feb 2026
Dear customer, hello from Tunjungan Hotel Surabaya. Thank you for staying at Tunjungan Hotel Surabaya and sharing your valuable experience. We look forward to seeing you again on your next visit. Sincerely, Tunjungan Hotel Surabaya Management
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FS
Fahriza S.
8.4
/10
Reviewed 6 week(s) ago
The bathroom water is not flowing smoothly, the TV channel is often cut off
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Accommodation's Reply
19 Feb 2026
Dear Valued Guest, Tunjunggan Hotel Surabaya would like to express our gratitude for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We welcome your feedback and suggestions to improve the quality of our services in the future. Once again, we apologize and thank you. We sincerely hope to welcome you and your family back again. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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M***M
Business
8.9
/10
Reviewed 6 week(s) ago
Hopefully, if I stay again, the hotel room furniture will be modernized like other 4-star hotels.
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Accommodation's Reply
19 Feb 2026
Dear Valued Guest, Tunjunggan Hotel Surabaya would like to express our gratitude for your stay and for sharing your experience at our hotel. We appreciate your feedback and suggestions in order to improve the quality of our services in the future. We apologize for any inconvenience and thank you again. We hope to welcome you and your family back again in the future. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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DA
Dwi A.
Staycation
9.7
/10
Reviewed 6 week(s) ago
Strategic location, near the mall, easy transportation, friendly staff, BF and restaurant no comment because I didn't try, spacious and clean rooms.
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Accommodation's Reply
19 Feb 2026
Dear Valued Guest, Tunjunggan Hotel Surabaya would like to express our gratitude for your stay and for sharing your experience at our hotel. We sincerely hope to welcome you back again in the future. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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Verified Traveler
Leisure
10.0
/10
Reviewed 7 week(s) ago
This is a fairly old hotel, and I really like the ambiance and cleanliness. The service is also excellent, with friendly staff. The hotel's proximity to Tunjungan Plaza and other destinations makes it easy to get around Surabaya. I recommend this hotel to my friends.
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2 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Tunjunggan Hotel Surabaya would like to express our gratitude for your stay and for sharing your experience at our hotel. We sincerely hope to welcome you back again in the future. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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D***S
8.5
/10
Reviewed 8 week(s) ago
Nice hotel, comfortable, centrally located, room keys and bathroom shower need to be repaired and updated for ease of use
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Tunjunggan Hotel Surabaya would like to express our gratitude for your stay and for sharing your experience. We apologize for any inconvenience you may have experienced during your stay. We welcome your feedback and suggestions to improve the quality of our services in the future. We sincerely hope to welcome you and your family back again. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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e***a
6.5
/10
Reviewed 8 week(s) ago
The old hotel is cheap but the cleanliness is a bit terrible because of the leaking roof.
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Tunjungan Hotel Surabaya would like to express our gratitude for your stay and for sharing your experience. We apologize for any inconvenience you may have experienced during your stay. We welcome your feedback and suggestions to improve the quality of our services in the future. We sincerely hope to welcome you and your family back again. Sincerely, The Management Team, Tunjungan Hotel Surabaya
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J***a
Leisure
8.2
/10
Reviewed 8 week(s) ago
The room is okay, very spacious and the staff is friendly... I asked him for help, but he doesn't want to accept tips from Dr. Ak.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, This is a message from Tunjunggan Hotel Surabaya expressing our gratitude for your stay and for sharing your experience. We sincerely hope to welcome you back in the future. Sincerely, The Management Team, Tunjunggan Hotel Surabaya
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J***a
Leisure
8.2
/10
Reviewed 8 week(s) ago
The staff is friendly, he helped me find a carton for sending the goods.
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Accommodation's Reply
13 Jan 2026
Dear Guest, Welcome to Danjunan Hotel Surabaya. Thank you very much for staying with us and sharing your valuable experience. We look forward to welcoming you and your family back to visit us again. Yours sincerely, Danjunan Hotel Management Team
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Number of reviews per page
20
40
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