Hospitality is not just about service, but the art of making customers feel valued. A genuine smile, especially from a front-desk receptionist, is one of the languages of hospitality. My experience staying here for only one night, I was very satisfied with the facilities, food, and the hospitality of staff members, EXCEPT for one front desk receptionist named Shiva. If there was any misunderstanding regarding the facilities offered by the app and hotel policies, the receptionist should still provide information with a smile and friendly manner. Shiva, you have to learn a lot about hospitality and how to deal with customers in the most engaging and friendly manner.

The location is very strategic in the mall, lots of food and shopping centers in Cihampelas mall.

However, there are some shortcomings with this hotel. The front office/reception staff (female) were unfriendly and slow. Customer service was also lacking, with no smiles and a sullen air. Room preparation took a long time, so I had to wait almost an hour to get into my room. Upon entering, the room still smelled fishy, as if it had been mopped. The only good thing about this hotel was the breakfast, which was varied and tasty. The location is convenient, as it's adjacent to a mall.

Satisfied staying in the senior executive type with spacious rooms, wide windows, and a view of the Pasupati flyover which is very nice at night.

This hotel is highly recommended for a vacation in Bandung. The rooms are spacious and can accommodate up to four people, and the food is delicious. The staff are all very friendly.

The service is friendly, the location is strategic, and you don't have to travel far to find food. The facilities are complete, and the food tastes good.

The customer service was very helpful. It's close to everything, even just outside the hotel and Ciwalk Mall.

The location is really the best, the room comfort is also top-notch, the room service is fast and on time, the receptionist is friendly and helpful, there is plenty of parking.

Toilet shower was not properly managed. The upper shower is leaking while using the other shower. The toilet pump also is not functioning well, making it hard to press after using it.

The best was breakfast food variety

One area with a walk so it's easy to get lost

Great, clean service, nice view.

Comfortable place, friendly staff, delicious breakfast, cozy swimming pool. Looking forward to the new building 😁

The food is delicious... I've stayed at Sensa several times, and it's good.

The staff are friendly. The cleanliness of the room and hotel is also good. However, the AC in the room is not cold enough, I have called and checked but it is still not cold enough even though it is 16' but it is not cold. The room size is too small, because previously I have stayed in a Junior Executive room, the room was spacious and I still remember, but this room is the same type but cramped. The TV is not a smart TV. Those are the only drawbacks. Hopefully it will be better. Thank you.

My first experience staying at Sensa, the hotel room was spacious 👍🏼. And the hotel's location is very strategic👍🏼. Breakfast was pretty good 👍🏼. The swimming pool is just a little small for children under 10 years old.

The location is strategic, comfortable, and safe. The service is friendly, and the food is varied and delicious.

Close to malls, Alfamart, food places

Comfortable, close to the city center, affordable prices, if you want to eat, it's available in the mall below.

The staff is friendly, very helpful, the location is strategic, the rooms are clean, and the breakfast is amazing👍