Great and clean!

V

Excellent

Hotel was pretty good. Breakfast is nice. Everything worked well.

The staff are always very helpful in every way. Stay regularly always have a great stay

Ar condicionado não esfriar muito o quarto

Best hotel breakfast in the city!

Clean room air conditioning worked

Staff was excellent.

Always enjoy the hotel but Manuel leaving is a negative. Usually the coffee is excellent, but quality seemed down this time

Muito bom

Muito bom hotel excelente atendimento

Great

Stay here often. Always welcoming, great and friendly staff

Very nice hotel

Excelente good time.

The hotel needs remodel.

Stay here often. Hotel well appointed, service and staff always excellent and friendly.

Have been staying at Castro’s every year since 2017. This year, the Staff was excellent as usual, especially Yago and Giselle. There are others who i didn't capture the names but as i said the staff have been excellent. However, the hotel can no longer be considered 5 stars as it’s sadly in need of major remodeling. I know that’s what they are in the process of doing, a floor every 2 years, i’m told, and the pool is currently being redone. The unremodeled floors have the same furniture and bathroom fixtures since i started to stay there. So about 7 years old at least. The bathroom shower/tub very sad and the bathroom sink handles didn’t work properly with the hot and cold taking many turns to completely shut off water. You can tell they are trying to economize by placing only limited linens (no robes and limited towels and single glass cup) in the bathroom. So, i come because of the staff and loyalty to the hotel brand but will seriously consider other 5 star locations next year.

Stayed before and recognised for that. Rooms are clean and large enough, daily room service is very good. Breakfast is excellent, food room service and restaurant meals are also good. Pool area a little tired but bar service and food very good. Manuel is a great representative for the hotel.