Dear Mr / Ms,
Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!
Thank you for taking time to share with us your experience while you were here at the hotel. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently.
We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.
Thank you.
Yours sincerely,
The Management.