Emailed to ask to book a taxi upon our arrival. Had a reply saying that they would be able to do it. Gave all flight details to the hotel but no taxi was ordered. Arrived at the hotel after our flight to be given the wrong room and was told by the receptionist that I was incorrect and that I had the wrong information (Which I didn’t and showed him to get the correct room) Wasn’t very helpful at all. Other than that it was a good stay. Reasonable breakfast and reasonable room

All good

Fantastic staff on reception, spacious room with perfect on suite facilities, sauna was an added plus. Great sleep every night of my stay

Very comfortable beds. Nice and quiet place to stay.

We checked in early hours of the morning due to a late flight. On entering the room we were absolutely shocked to find out it was occupied. The half clothed occupant was extremely angry (rightly so) and equally confused as us. On complaining at reception the clerk didn’t offer any apology just gave us a different room. During early hours the morning we were awoken by the maid barging into the room without knocking. On checkout I complained and also no apology offered. I was told we’d have to wait until Monday to speak to a manager. I complained via my agent and after a week they informed me they had tried to contact the hotel on multiple occasions and they hadn’t replied. Absolute shocking customer service and an embarrassment of a hotel. I recommend anyone to look elsewhere if you value any kind of basic privacy.

Didn’t eat breakfast, provide shuttle to airport

Super clean and comfortable hotel!!!! :) The buffet breakfast was amazing and had so much selection!!! I love this place :)

Quite friendly employees, convenient place

We were pleasantly surprised by how very lovely and spacious our room was. It exceeded our expectations, with 1 1/2 baths, many nice toiletries and it was spotless in cleanliness. The only minor complaint is there must be over dozen light switches and I had to ask a worker which switch shut the light off above a bed and it even took her a minute! Don’t let that keep you from staying here - I wish I had a longer stay.

New, good service and services. A really clean, friendly and comfortable hotel.

The original blanket and pillows on the bed was full of hair. I requested new a new set but that set was exactly the same. I recommend getting different blankets and possibly getting new washers and dryers.

Came to see Christmas Market

Shower didn't work

Air condition wasn’t working properly and it was extremely hot in the room

Dirty, teared towels, broken toilet, limestone in shower. Separate matress on double bed (that likes spreading out). Room card often does not open your room, need to try few times before every single open. Invoice problems, expensive breakfast. Rude front desk service Props: honest manager

It’s a solid hotel, no bells or whistles, very basic

Overall experience possitive. We only came for overnight stay.

Everything’s alright

Clean modern room and exceptionally helpful staff. Would stay there again.

Great service and I was greeted with a bottle of champagne which was a nice touch.