The property is ok and it’s close to the city around 15 minutes walking but the facilities in the room mainly the shower weren’t ok because you have to let the steam from the shower out of the window overlooking parts of the corridor and people can view you and it’s a invasion of privacy and wasn’t comfortable

First of all, this hotel doesn't have an elevator. They assigned us a room at the 4th floor. At least they managed to take our luggage to the room. Which was very heavy and the poor guy was totally out of breath when he finished with our luggage. This property also doesn't have any air conditioning. During the mornings and evenings the weather it's between the 50-60° F which is ok. But during the nights it gets hotter. The room had a window which we opened to get some fresh air. But the problem is that the window is right next to the stairs so all the night and early mornings you'll be listening to people getting up and down the stairs. We didn't even get to rest due to this. The manager and staff were very polite but honestly I do NOT recommend staying at this hotel at all.

Beautiful hotel, comfortable beds, clean, I'm glad I chose this place.

We only stayed 5 minutes of a 3 night booking due to bed bugs. Neither the ahotel nor Orbitz refunded my money.

Great staff, everyone was friendly and willing to help

I enjoyed the stay , the hotel was very clean , staff very pleasant , beds were comfortable . Just thought it was a little basic , no external windows did make it feel abit cagey . Needs some natural light in the rooms to make more comfortable

The night front desk was very helpful when my boyfriend and I needed a taxi to get to the hospital. Language barriers was difficult traveling in Peru, but this employee helped us a lot in finding a good hospital and taxi. The room and bathroom was cleaned although this place was far from the city center. It is located in a quiet area at least. there is NO wifi in the room. The only wifi access is at the reception area. Despite of the good service we received, I would prefer staying in the Cusco city center if I'll ever come back.

The overall experience was fine. The shower was a little too cold compare to hotels. Besides that, the customers friendly environment was top notch.

Staff was friendly, shower towels had red stains on them (possibly blood). Dirty bed sheets were not changed, just placed back neatly. Hallways echo on floor level, not sure if its the same for upper levels.

The service was excellent, I very thankful! Very clean and close to the center of the city,

Excelente antencion. Muy buen lugar en cuanto a relacion calidad precio.

The location of the property is not great for tourists. Our room had no external windows. The 2 windows we had opened onto the stairs which made it very noisy with people coming and going all night as there is no lift

Overall it is a good place to stay for the price and it is a short walk from town. Staff were disorganized and the check in process was long due to the disorganization.

the free breakfast buffet on the top floor had a nice view of the city, and food was okay. the staff were really nice and a few spoke clear english. it was nice of the staff to offer to pack us a snack to go, when we were checking out of the hotel in the earl morning. dislikes: initially, our room was on the basement floor, with no windows facing outside, and poor ventilation. it always smelt like mildew and mold since there was no way for the steam from the washroom to air out. the room was very cramped, and didn't have a fridge or microwave. there were also little ants on the bedsheets. after 3 days, the front desk staff offered to move us to a different room which was on a higher floor, and it was a huge improvement. spacious, clean, good ventilation, microwave, mini fridge, and free filtered water on the same floor. all rooms should meet the same standards, regardless of which floor

The rooms were clean and a sufficient size. Great value for money around the $30USD mark. The breakfast was ok but they don't fully stock the breakfast until 8am so be aware of that. Staff are amazingly helpful

I booked this for after hiking as I wanted a quiet place to recover after hiking. The reviews were wrong. The way the building is built, everything in the hallways echos. Location was farther out from the main plaza than expected as well. Staff was friendly and helpful. Breakfast buffet was decent.

Hoyel was good. One of the better breakfasts in this price range with a good healthy selection.

This was the best hotel experience I have had in years, both in the US as well as Peru. As this was a pay when you arrive deal, Hotels.com had failed to forward my reservation. But without hesitation, Fernando at the front desk immediately honored the price I had reserved and quickly gave us (3 couples travelling together) rooms right next to each other. The beds were super comfortable and the room heaters worked well in combination to the bed covers to keep things toasty warm at night. Breakfast was a mix of simple fruits and breads and a bit of cereal. But the real bonus was the cooked to order egg options that were included at no extra charge. What a great way to start each day. Staff was helpful with any questions we had. And they not only held our extra luggage for our overnight to Aguas Calientes and Machu Picchu, they had our luggage waiting in our respective rooms upon our return. I highly recommend this super comfortable, and unpretentious hotel to anyone looking for an affordable place to stay while in Cusco.

Friendly staff.

The service and staff was truly exceptional. Would like to specifically thank Nelly and Fernando for their unmatched customer service. The hotel itself was very clean and located in a safe area with a short walk to the historic center. Breakfast was included and was not ever short on food for their guests. Would definitely recommend this hotel to friends and family