Right in the heart of wonderful shopping and restaurants!

Great location on Puerta del Sol, convenient to Plaza Mayor, the Royal Palace, tapas bars of Baja Cava street, and the Prado and Reina Sofía museums. Room was good, though pricey. Most of the staff were inattentive and indifferent.

They were renovating and the daytime noise was terrible! They refused to change my room even though I had to knock just to exit my room safely as they were changing my door trim. And no compensation or warning about the renovations

The staff was very helpful. I had issues with the wifi that were addressed immediately. Breakfast was fine but nothing special

Yes

Our room was spotless, it had a renovated bathroom and bedroom, both which were a little larger than we’d expected from the photos. Our balcony on the 3rd floor overlooked the side street and down into the Puerta del Sol. The windows were soundproofed, though being right in such a busy area we could still hear some of the noise outside, I had no trouble sleeping through it though. The buffet breakfast (€15pp) was good. The staff were very helpful and friendly. We would be very glad to stay here again in the future. Great property in a great location.

Great view of plaza and fountain. Staff was wonderful.

Wonderful staff, very clean and so beautiful

Buena atención

The room was not as clean as expected so different from the pictures.

Location and beautiful view of Puerto del Sol. Staff were friendly, room was snug but clean.

Amazing

Great location. Clean, comfortable room. Very friendly staff

excellent stay, check in super fast and efficient . Location in the center of the town, perfectly located. Metro 1 minute away.

Great location

Great hotel

Close to shopping and gran via

Room was clean. Central location. Staff was prompt and friendly.

Great location, great view of plaza from balcony, awesome shower, good bed, good breakfast, awesome staff, awesome location, nearby discounted car park, near metro

Nice room, nice staff. Great location. Would recommend!