Beautiful room and bathroom at the front of the hotel. Had large balcony, shared with other rooms (although nobody else used it when we were there). Extremely comfortable room with efficient aircon. Food in the on-site restaurant was excellent, as was the hotel's home-grown/produced wine. Breakfast also great, with loads of choice. Staff polite and helpful. Some noise from passing trains when windows were open, but being near the station was a requirement for us, and this didn't impact our stay.

I booked this hotel mainly because it is near the station and I wanted to travel around the Ticino region by train. I wasn't expecting such a charming property that reflects the grand era of travel of a century ago. Despite its age, it has been very well upgraded and my room was very comfortable, with a balcony view of the garden and its many palm trees. The "Parkhotel" in the name is well merited -- the grounds are substantial and are like an oasis around the building. My stay was only for three nights and I was out and about during the day so I didn't have an opportunity to take advantage of this. Breakfast was well organized and a wide selection was on offer. Based on the listing in Hotels.com, I was under the impression that there was no lift, but there are in fact two lifts, and these can be accessed directly from the ground level without having to climb the stairs to reach the lobby. If I ever come back to Lugano, I would definitely stay here and I'd make time to take advantage of the "park."

Convenient location. Very close to the train station. Beautiful balcony view. Friendly staff. Overall very nice experience.

What a lovely hotel! The staff were super friendly, and the breakfast was just excellent!

Lovely old hotel well updated. Large beautiful grounds including pool. Breakfast excellent. Will gladly return

Fantastic! Rooms are beautiful, quiet, and with a wonderful view of the lake, if you are on the lake side of the hotel. Beautiful swimming pool and fun happy hour. All great! Highly recommend!

easy walk from train station

Very convenient for the railway station and funicular into the town/ lake. The garden is beautiful and the restaurant good and quite reasonable. An enjoyable stay.

Very nice stay , few steps away from the station . Beautiful view on the lake. Recommended

It was first class all the way

A bit of uphill walk to the hotel. Near to the train station and easy access to the town center. Breakfast spread was good and staffs are friendly.

No coffee maker or kettle; When asked for one, I was given one to carry myself. TV Remote didn't work; No light blocker curtains and room was too bright all night from the lights outside the room;couldn't sleep at all, Train noise throughout the night

Conveniently located next to train station and walkable with luggage. Hotel is nice and clean with good views of lake.

Great hotel - spent a night and wish I had more time.

Would stay again.

Easy to get to via nearby station and very helpful staff

The value for the cost was lacking. Room was so-so and the cost was quite high.

Beautiful place and larger than normal rooms , We did not realize that this hotel is literally 100 feet off the main train station and with working air condition, we tried to sleep with the windows open . Our bed shook all night long and not in a good way . Great location and views but no sleep

Everything was wonderful location close to train station. Staff extremely friendly and helpful. Our room was spacious comfortable and clean. Breakfast good variety to choose from. Restaurant dinner excellent food and service. Lovely hotel.

All good