Pomelotel Patra Kuningan Jakarta

Explore Pomelotel Patra Kuningan Jakarta
8.4
Very Good
From 5,753 reviews
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Cleanliness

8.4

Room Comfort

8.4

Meal

8.1

Location

8.4

Service and Facilites

8.3

People often mention about Pomelotel Patra Kuningan Jakarta
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Bedroom (22)
Staff Friendliness (20)
Ambiance (18)
Distance to City Center (13)
Bathroom (13)
Surroundings (12)
Accessibility (12)
Wifi (12)
Room Space (12)
Hotel Area (10)
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Traveler Reviews Pomelotel Patra Kuningan Jakarta

Number of reviews per page
20
40
Customer reviews
suci r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 hour(s) ago
It was a very comfortable stay here, will come back to stay again!
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suci r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 hour(s) ago
It was a very comfortable stay here, will come back to stay again!
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H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly and fast service, comfortable lobby, clean rooms.
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Accommodation's Reply
04 May 2026
Thank you so much for your positive review, Mr./Ms. H*i! We are delighted to hear that you were satisfied with our friendly and prompt service, as well as the comfort of the lobby area and the cleanliness of your room. Your feedback encourages our team to continue striving to provide the best service. We hope to welcome you again next time!
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F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic location and varied food
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Accommodation's Reply
04 May 2026
Thank you so much for your positive review, F*y! We are delighted that you enjoyed our excellent location and the wide variety of food we offer. Your feedback is encouraging for our team to continue striving to provide the best service. We hope to welcome you again next time!
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P***T
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the hotel is clean and comfortable.
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Accommodation's Reply
04 May 2026
Thank you so much for your positive review, P*T! We are delighted that you were impressed with the cleanliness of the hotel and the friendliness of our staff. Your feedback encourages our team to continue striving to provide the best service. We hope to welcome you again next time!
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P***T
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the hotel is clean and comfortable.
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Accommodation's Reply
04 May 2026
Thank you so much for your positive review, P*T! We are delighted to hear that you were satisfied with the cleanliness of the hotel and the friendliness of our staff. Your feedback motivates our team to continue striving for the best service. We hope to welcome you again next time!
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Helmy Y. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The rooms are clean and comfortable, the location is strategic, and the service is very friendly and helpful. Breakfast is also varied and delicious.
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Accommodation's Reply
04 May 2026
Thank you so much for your positive review, Helmi Y.M.! We are delighted that you were impressed with the clean room, excellent location, and friendly and helpful staff. We are also glad that you enjoyed our breakfast. Your feedback encourages our team to continue striving for the best service. We hope to welcome you again next time!
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Rika P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean room, good service assisted by Sister Christy, really enjoyed staying here.
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Accommodation's Reply
04 May 2026
Thank you so much for your positive review, Rika P.! We are very pleased that you were impressed with the clean room and the service we provided. We would also like to express our special thanks to Christy for her assistance during your stay. Your feedback encourages our team to continue striving for the best service. We hope to welcome you again next time!
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A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Good place, but please make sure to maintain the air conditioner.
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Accommodation's Reply
08 Apr 2026
Thank you for your feedback and for highlighting your experience with us. We are pleased to know that you found our hotel to be a good place. At the same time, please accept our sincere apologies regarding the air conditioner. Your comment is very important to us, and we have shared it with our Engineering team to ensure proper maintenance and prevent similar issues in the future. We truly appreciate your input, as it helps us improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay.
R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
Hotel staff's quick response to complaints
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Accommodation's Reply
08 Apr 2026
Thank you so much for your positive review, Mr./Ms. Ro! We appreciate the Pomelotel team's quick response and resolution of your issue, which reflects our shared commitment to providing the best possible service to all our guests. Your feedback encourages our team to continue providing the best service. We hope to welcome you again next time!
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very comfortable hotel, book a staycation after iftar here, the food is delicious and varied, the price is affordable, the hotel atmosphere is beautiful and comfortable, thank you.
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Accommodation's Reply
08 Apr 2026
Thank you so much for your positive review, L*a! We are delighted to hear that you enjoyed your stay at Pomelotel. Your feedback is an encouragement to our team to continue providing the best service. We hope to welcome you again next time!
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I***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Unfortunately, breakfast cannot be taken away if the customer is sick.
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Accommodation's Reply
09 Apr 2026
Thank you for your review and feedback, Mr./Ms. I*h. We apologize for any inconvenience you may have experienced during your stay at Pomelotel. We will use your feedback to evaluate your experience so that we can provide more flexible options in the future without compromising our service standards. Thank you for your understanding, and we hope to provide you with a better experience on your next stay.
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TONY P.
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 13 week(s) ago
The food, especially breakfast, needs to be improved in taste. For example, the omelet has no flavor, and it's not tasty without chili sauce. Also, the spicy potatoes, and I forgot the name of the fish from yesterday.
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Accommodation's Reply
09 Apr 2026
Thank you for your review and feedback, Tony. We apologize if the taste of our food, especially our breakfast items such as the omelet, Balado potatoes, and seafood, did not meet your expectations. Your feedback is very important to us, and we will forward it to our kitchen team for immediate consideration and improvement to prevent this from happening again. We are committed to continuously improving the quality of our food to provide a more satisfying dining experience. We hope to provide you with a better experience in the future.
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M***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 13 week(s) ago
This was my second stay at Pomelotel Patra Kuningan. The location is convenient and the staff were generally polite. However, I was disappointed with the cleanliness of the room I was assigned (Room 309, stayed on 28 January 2026). The room was not properly cleaned and did not meet basic hotel standards. I have raised this issue via email prior to writing this review, but unfortunately did not receive any response. I hope the management can take this feedback seriously and improve both room quality control and guest communication.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Very accommodating hotel. Staff are very welcome also.
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Accommodation's Reply
08 Apr 2026
Thank you very much for your positive review, Mr./Ms. M***a! It is truly a pleasure to know that you had an enjoyable experience during your stay at Pomelotel. On behalf of the entire team, I sincerely appreciate your feedback, as it inspires us to continuously deliver the highest standard of service to all our guests.. We look forward to welcoming you again on your next visit!
E***h
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 15 week(s) ago
Maybe it's because of the heavy rain in Jakarta, but it shouldn't be the first time Jakarta has rained like this, but the water that comes out is dirty, there is no water either, the room also has leaks from the rainwater. The room asked to be cleaned but the towels were not replaced with new ones even though they had been placed on the toilet, instead they were hung again in the bathroom
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Y***H
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
Today's breakfast menu is lacking, the fried rice is cold, it should be heated up.
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Accommodation's Reply
09 Apr 2026
Dear Mr./Ms. Y*H, We sincerely apologize for the inconvenience you experienced during your stay at Pomelotel, particularly regarding the breakfast menu and the cold fried rice today. We appreciate your feedback and will contact the relevant team immediately to prevent this from happening again. Your feedback is crucial to our continuous improvement of our services. We hope to provide you with a better experience in the future.
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TONY P.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
There is only one suggestion that I have made several times, namely that the bathroom sink always has no water flowing smoothly and is often blocked.
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Accommodation's Reply
09 Apr 2026
Hello Tony, thank you for your continued support and feedback. We apologize for the inconvenience you experienced with the bathroom sink that frequently drains and clogs. We will contact the relevant team immediately to ensure this does not happen again. We hope to provide you with a better experience in the future.
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
Good for transit hotel, good vibe
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Accommodation's Reply
09 Apr 2026
Thank you very much for your positive review, Mr./Ms. R***a! We are delighted to know that Pomelotel is a great choice for a transit stay and that you enjoyed the vibe we offer. Your feedback motivates our team to continue delivering the best service. We look forward to welcoming you again on your next visit!
A***n
icon-origin-TRAVELOKA
8.1
/10
Reviewed 20 week(s) ago
Feels something weird but can’t describe. There was a netflix on tv but no account registered so unuseful.
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Accommodation's Reply
09 Apr 2026
Thank you for your feedback, Mr./Ms. A***n. We’re sorry to hear that your experience felt less comfortable than expected. We also apologize for the inconvenience regarding the Netflix feature on the TV, which should have been properly set up or clearly informed. Your feedback is important to us, and we will review this with our team to improve both our facilities and guest experience. We hope to have the opportunity to provide you with a better stay on your next visit.
Number of reviews per page
20
40