Buffet breakfast was very good. Great location. Staff were excellent. Pool area is nice. Overall, very good but the place needs a bit of TLC to address some tiring fixtures and room furnishings.

Nice hotel and great pool

Rooms are a good size, no early check in but we could leave bags. Staff were friendly and helped to organise pack up breakfasts which were adequate. Rooms are tired, bathroom ceiling paint coming off. No bath/shower mat. Only two coffee pods per stay. Windows let wind come through. No luxury. Pool area is tired, and gym is laughable. It’s a shame the breakfast doesn’t open till 6.30am others in the area open at 5.30am meaning you can relax and eat before heading out on day trips. Wouldn’t stay again.

So it appears to have everything you need. Restaurant on site with breakfast etc. It did have some quirks. We were on the 3rd floor and the phone in the lobby woke us up. No fan or AC. There was a window you could open but it was a busy main street so very noisy. The window also closed after a bit although later we found it had a stick to help keep it open. The strangest issue was the shower. It was completely open to both bathroom and sleeping area so no privacy while showering. It had a blind but they had tied it with knots so you couldnt close. Wasn't a bad stay overall but some weird things for us anyways

The hotel was clean, comfortable and within walking distance to restaurants and shops. The hotel restaurant had great food and wine and they even packed lunches for us for our daily hikes. The staff was super helpful. Ignacio booked all of our hiking excursions and made the experience so easy and fluid. Indigo exceeded our expectations and would recommend it to anyone going to Puerto Natales.

A comfortable stay in a slightly eccentric (in a good way) hotel close to downtown Puerto Natales. Great views across the fjord. Very helpful staff, good room, especially the ability to turn heating on and off as required in chilly temperatures. Decent breakfast buffet, good dinner and friendly restaurant staff.

Good location, staff were friendly, breakfast was good. We had a good view from our room. Our room had an open shower, we were able to make it work.

Staff was very friendly and helpful. Pool was nice and warm. The new addition is much nicer than the old. TV in the old section doesn’t have internet service so you can’t access Netflix.

Super staff, clean room, comfy bed and great hot shower after day of treckking. Also great location !! Will stay here again!!! Highly recommended!!

The staff on reception were excellent and helpful. The bed was comfortable but the room was quite basic. A very small bathroom although good towels. Breakfast was ok but the hot food wasn’t good. Little fruit and tasteless. Didn’t get time to use the spa. Good position on the lakefront and near to main restaurants

Very nice room with a great view. I wish I had more time there to enjoy it.

clean room and polite staff

The design of this building is fabulous! The staff are great. The room was very comfortable and breakfast had lots of choices.

Ok experience. The common areas and lounge were nice, the breakfast was good. The in room coffee/eapresso machine was probably the only highlight of the room itself. The room was not so nice. Very warm, windows did not even stay open. Not very clean either, and generally felt dated and rather poorly designed. Staff were somewhat cold and lacked any kind of interest in being helpful. I would not stay here again.

Front desk staff was the best

Clean corner room, beautiful view. The staff were uniformly friendly & informative

My only less than 100% satisfaction comment would be that I had a difficult time regulating the room temperature. Very satisfied eith the service here.

No parking (only street parking), except for that 5 star!

The hotel was nicely located with easy access to restaurants, and shops. The staff was super friendly, and the restaurant had great food, fish, wine, etc. What I do not agree is the price. I think the place is too expensive for the quality of the room. I had stayed in other hotels in Puerto Natales, and the rooms are nicer than those in this hotel. Again, the staff was great, the food in the restaurant was really good, but the price per night ($300+ USD) is not justified.

Room was not equipped with anything. No face towels , soap, lotion. Sheets were dirty. Room was not cleaned the entire day until we told them in the evening . Food was stale . Overall , disappointed with the entire stay.