The room itself was fine. But just a few hours before arrival (and after the free cancellation window) the hotel emailed us to say they were overbooked and they had rebooked us into another hotel. Free parking was just for 4 hours (not overnight). On arrival we couldn't work the touch screen and get our automated key so had to stand outside in the freezing cold for 10 minutes while phoning for help. After leaving we got an email from the original hotel saying that we were a "no show" and would be charged for that hotel too …
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Martin
Friends and Family
8.0
/10
Reviewed 83 week(s) ago
Hotels.com verified review
I booked 2 rooms, mine was very clean and comfortable. My friends room had not been cleaned, there was condoms in the bin, no bottle of water as it had been used and no staff to contact to change room!!!
Ruth
8.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
Great breakfast
Uri
Business
10.0
/10
Reviewed 282 week(s) ago
Hotels.com verified review
Grate hotel
Verified traveler
10.0
/10
Reviewed 322 week(s) ago
Hotels.com verified review
Comfortable hotel with good price, and good location, friendly staff
anthony
Business
10.0
/10
Reviewed 353 week(s) ago
Hotels.com verified review
really nice hotel, very friendly staff and comfortable rooms
I must congratulate the hotel on the food. I travel a lot in Europe and the food was first class, with great service.
Keith
10.0
/10
Reviewed 365 week(s) ago
Hotels.com verified review
We had an excellent 2 night stay at this hotel. We arrived by bicycle and were provided secure bike storage and an opportunity to hose down our bikes. The front desk staff were extremely friendly and service was excellent. Would highly recommend the hotel dining room - great service and excellent food. The train station is conveniently located a block away and a 5 minute ride to Aarau.
Keith and Kathleen
Victoria, BC, Canada
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Darla
8.0
/10
Reviewed 413 week(s) ago
Hotels.com verified review
A pleasant hotel.
WiFi is good, very close to train station and outlet mall. Room was comfortable. Restaurant was good but I found the breakfast to be limited.
There is no AC but the did provide a fan upon request.
My only real complaint is the pillowcase and duvet cover are a textured fabric and a bit rough.
I would bring my own bedding for my next stay.
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Verified traveler
8.0
/10
Reviewed 439 week(s) ago
Hotels.com verified review
Nice stay for business trip to that area of Switzerland. Wifi worked ok. However the restaurant was not exceptional and it was quite pricy for european standards. During the check-in at 19.00 I had to wait 20 minutes because there was nobody available and they made me wait ridiculously long.
Verified traveler
8.0
/10
Reviewed 495 week(s) ago
Expedia Group verified review
Everything was fine except that there was no facility to make a hot drink in the morning which was always the case in the other hotels I have stayed in. Seconly there were no extra pillows so I could not sit up comfortably and watch the television or haave a drink.
steven
8.0
/10
Reviewed 523 week(s) ago
Hotels.com verified review
Work trip,
Gisbert
2.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Das Allerletze. Self check in. Parkgebühren 1 Fr/Stunde. Frühstück abartig teuer. Preis/Lesitungsverh. Unterirdisch. Zimmer sehr hellhörig. Einmal und nie wieder.
Annalise
8.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Das Zimmer was gut, zweckmässig und war mit all dem ausgestattet wo wir brauchten.
Das Personal war freundlich und hilfsbereit. Beim online check in hatten wir einige Probleme. Wir wurden aber dann kundigen Gästen und einer Angestellten sehr nett bedient.
Mit bestem Dank und Grüssen Annalise Walser
Melanie
Leisure with Children
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Wir waren in der Junior Suite.
Das Zimmer war sehr sauber. Allerdings war der Föhn defekt.
Die Heizung im Bad konnte nicht angemacht werden.
Der Check-in war ohne Probleme! Wir kommen gerne wieder!‘n
Marisa
8.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Alles wie immer tip top.Personal sehr nett und hilfsbereit.Was ich nicht verstehe dass das seher tolle Resraurant per ende Jahr schliesst.Ist eine sehr feine Küche mit Flair und Liebe und einen tollen innovativen Chef.
Mara
Business
8.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Ich esse nicht viel Frühstück
Elizabeth
Business
2.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
On a eu des puces de lit dans toutes nos chambres
Daniel
Business
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Kleines aber feines Frühstücksbuffet, sehr höfliches Personal, alles top sauber.