When I arrived I was told my reservation had been cancelled and they were fully booked. Disappointing and frustrating. I found another hotel nearby and had a lovely stay there.

Reception staff were amazing, very helpful with recommendations and directions. We were in an Economy room which was very small but big enough for our needs. The en suite was very clean and larger than some we have stayed in. The location was ok but there is a coffee shop next door. It is about a 15-20 minute walk into the centre of Amsterdam.

We had a twin room facing the canal in the top floor and it was lovely. Not huge but plenty big enough with air con and decent bathroom. Hotel staff were friendly. Great quiet but central location. Recommend.

Really nice, conveniently located. Only down side is their “valet parking.” Some one comes within 30 or so minutes and takes your car to some location outside of city! Highly recommend this hotel!

Cozy atmosphere! Small but very efficient room.

Location is just wonderful and the staff is great!

Hotel was in a great location near lots of sites and restaurants. The staff was fine but some of them could have been more professional. Room was small but otherwise good.

Fantastic location in the most beautiful area, right on the canal and within easy walking distance of shops, museums and galleries. Staff were friendly and very helpful.

What we loved was the location and the view of the canal from our bedroom window. What stopped it getting a 5 star rating was a couple of minor maintenance issues and we would have liked was a little more refinement in the room for the relatively high price

Really quaint room on the top floor. The location was amazing, right close so some great cafes. It was within walking distance of everything. Would stay here again

Amazing location. Stunning Canal views, tiny but cute rooms, hot powerful shower. Only drawback- sound carries so much that I couldn't fall asleep one of the nights cause someone in some room insisted on walking around at midnight..room had ear buds handy but those things never work well for me. Would go back despite this drawback because the view and location made up for it.

Excellent location near cute shops and cafes, quiet, friendly staff, nice amenities

Great hotel in the perfect location walkable from most of the main areas, hotel was lovely inside and out great views of canal and decorated lovely for Christmas, staff where helpful and I would definitely stay again.

staff was friendly enough but we were put on 5th floor with a winding narrow stairs! We are near 80 and my husband has balance issues and uses a cane. We used Hotel.com for booking that shows no stairs for my husband. Apparently we couldnot be moved because of Holel.com. This is second time and more serious with Holel.com.Plus my cousin booked not using Hotel.com got a better room, no stairs and better price. I will not use Hotel.com again and risk my husband's safety!

We only stayed one night and had a large, very spacious room on the top floor room overlooking the canal. Breathtaking views and the room was very comfortable. One bath towel was ratty, there was dust on the end table, the water jugs were dirty and the fridge not very cold. But we could easily over look the deficiencies as the view and spaciousness was amazing!

Lovely front desk staff. Big caution if stairs are a problem or have large luggage. We were assigned room on 5th floor, elevator only goes to 4th. Narrow, spiral stairs to 5th floor. They don’t help you with luggage. They reassigned us a room on 4th floor but still had several sets of small stairs to get to room. Believe it or not, we also had 3 steps in the room up to the bed. Great room but if stairs are a problem, beware.

From the moment we arrived, the staff were rude and unhelpful. They didn’t even bother to assist us with our luggage. The room itself was filthy, with stains everywhere — completely unacceptable. Throughout our stay, their attitude remained unpleasant. At checkout, there was no communication at all — no greeting, no “goodbye,” nothing. It felt like they simply didn’t care. This was an awful experience from start to finish, and we cannot recommend this place.

Great great location! Cute place. Staff is very nice . The best boat cruise departs across the canal. Towels are lackluster, but overall the room was very nice. Definitely recommend

Lovely location

The hotel is in a convenient location and most things are walkable. However, upon arrival we were assigned a room on the 5th floor. The elevator only goes up to the 4th floor with a narrow winding staircase allows one to access rooms on the 5th floor. Upon discovering this I requested a room on a lower floor. They were finally able to give us a room on the 4th floor but there were stirs on that floor a well. I would not recommend this hotel is stairs are a problem. The breakfast that was available was 1 step above a continental breakfast and we were charged for it.