The staff is friendly, the problem with the room is that the AC can't be turned on, upgraded from deluxe to family room ⭐⭐⭐⭐⭐⭐⭐

Yesterday I saw a rocking chair in the room picture, but when I checked in, there was no rocking chair. The first time I stayed, it was available, but the second time it wasn't. Apart from that, it was okay.

Strategic location, worthwhile price, clean rooms

Strategically located 👍 near culinary and worship places

Friendly staff, complete facilities. Only the gym needs better maintenance.

Old hotel with remnants of its grandeur. Some locations are not well maintained and look uncomfortable. Family suite room with a nice view, the refrigerator is just a place. A very uncomfortable experience when the receptionist knocked on the door in the middle of the night (12 o'clock) just to ask for a photo of an ID card. Describes the service system that has been built.

Choose a family executive room with a nice sea view. Unfortunately the facilities are starting to need upgrading. There is no refrigerator anymore. The staff is very limited to the point where when I wanted to leave my bag there was no staff and the receptionist (senior) was just asked to put it down without any staff and a sign of handover.

nice and friendly staff, need a little improvement in terms of the front entrance lobby

Luxurious rooms and affordable prices, the best hotel in Balikpapan.

The price and facilities are appropriate. Comfortable room, bathroom with bathtub so the kids are happy

Several times staying here was really enjoyable. Fast check in-check out. Room cleanliness is okay. There is a bolster in the room. Yeayy! The soundproofing of the room is a bit lacking because you can still hear sounds from the next room. The friendliness of the staff and the quickness to take empty plates during breakfast. Especially the senior staff at the restaurant who is smiling (we don't know his name). Thank you for your friendliness 🙏🏻 We stayed on the 4th floor, when we got out of the elevator on the side there were seats and the smell of cigarette smoke was fragrant. Is it really used for a smoking area in a closed room? Because the smell of smoke is a bit disturbing, especially for us who bring small children. And that's the only elevator to go up and down. Hopefully it will be input for the hotel team. Thank you.

The hotel's location is in the middle of the city....close to all kinds of food stalls....making it easy to hunt for culinary delights at night

Great.. Strategic Location.. Spacious Rooms.. Suitable for Family Vacations... Good Facilities..

There are many statues that look creepy. The lobby and hallways smell of cigarettes.

Thank you for giving me a room with a nice sea view. The room is spacious, clean, and the staff are friendly. When there is a complaint, they are also responsive. Thank you, I do not regret staying here.

The room is spacious, clean too, and the staff is friendly. I didn't regret staying at Grand Tiga Mustika, it turned out to be good.

Big room can have a balcony. Clean, neat, fragrant. Recommended for staying. The breakfast is delicious. The service is good, kind, friendly. The photo is just a sweetener because it has been used so it's messy 🫣

clean room...clean bathroom...friendly staff...it's just a shame...there was a dead rat in the swimming pool...so the pool water smells.

friendly hotel staff, delicious breakfast and strategic hotel location in the city center. The only drawback is that the bed sheets seem not to have been changed from the previous guest, because there are stains and food debris.

The most comfortable place to stay. Economical price.