Dear Mrs. Meirina D.M, Thank you for sharing your detailed feedback with us .. We are pleased to know that you found our room clean and comfortable, and that our facilities met your expectations .. However, we sincerely apologize for the inconvenience caused by the noise from the main road and the disturbance you experienced during your stay .. Please be assured that your feedback regarding the noise, including the sound resembling drilling, has been noted and will be further investigated to ensure guest comfort is not compromised .. We are also continuously exploring ways to improve sound insulation for rooms facing the main road .. We truly appreciate your kind words about the overall condition of our rooms, and we hope to have the opportunity to welcome you back for a more pleasant and restful stay in the future .. Warm regards, Front Office Manager

Dear Mr. Suryanata G, Thank you for sharing your feedback with us .. We sincerely apologize for the disturbance you experienced due to the noise from the surrounding traffic, which affected your comfort and rest .. Please be assured that we take this matter seriously .. While our location in the city center provides convenient access to nearby attractions, we understand that noise can be an inconvenience .. We are continuously exploring ways to improve sound insulation and minimize such disturbances for our guests .. For future stays, please do not hesitate to inform us of your preference for a quieter room location, and our team will be happy to assist based on availability .. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable experience .. Warm regards, Front Office Manager

Dear Mrs. Juldianti Nirmala Sari, Thank you for your kind review .. We are delighted to hear that you enjoyed our fast check-in and check-out process, friendly staff, and clean, well-equipped room .. It is also great to know that our strategic location, within walking distance to Tunjungan Plaza, Taman Apsari, and Alun-Alun Surabaya, added convenience to your stay .. We appreciate your feedback regarding the room view .. Please accept our apologies that it did not meet your expectations .. For your next visit, please feel free to let us know your preferred view, and we will do our best to accommodate your request .. We also hope you will have the opportunity to try our breakfast on your next stay, as we offer a variety of local and international dishes for our guests to enjoy .. We look forward to welcoming you back to our hotel in the near future .. Warm regards, Front Office Manager

Dear Mr. Yudha, Thank you for sharing your wonderful experience with us .. We are delighted to hear that you enjoyed our strategic location near Tunjungan Plaza, as well as the warm welcome from our team .. It’s great to know that you found the hotel atmosphere comfortable, clean, and full of its unique classic charm .. We’re also pleased that you appreciated the cleanliness of the room and enjoyed our varied and delicious breakfast offerings .. Your kind words truly motivate us to continue delivering the best service to our guests .. We look forward to welcoming you back on your next visit to Surabaya .. Warm regards, Front Office Manager

Dear Mrs. Diany, Thank you for your kind review .. We’re delighted to hear that you found our location strategic and our staff friendly .. Your positive feedback truly means a lot to us and motivates our team to keep delivering the best service possible .. We look forward to welcoming you back again at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mr. Pramono, Thank you for sharing your feedback with us .. We’re glad to hear that you found our hotel’s atmosphere and location pleasant .. However, we sincerely apologize for the inconveniences you experienced during your stay .. Regarding the smoking room request, we regret that we were unable to accommodate it due to limited availability at the time .. We understand how important this request was for your comfort, and we will work on improving how we manage and communicate room preferences in the future .. We also apologize for the delay during your check-in process .. This is certainly not the experience we aim to provide, especially when arriving in the afternoon, and we will review our procedures to ensure a smoother and more efficient process .. Additionally, we are sorry to hear that the breakfast items were not sufficiently available when you dined at 9 AM .. This should not have happened, and we will address this with our team to ensure better replenishment and consistency moving forward .. Your feedback is very valuable to us, and we truly appreciate you bringing these matters to our attention .. We hope to have the opportunity to welcome you back and provide you with a much better experience .. Warm regards, Front Office Manager

Dear Mr. Alvin, Thank you for your kind review .. We’re delighted to hear that you enjoyed our spacious rooms, strategic city center location, and ample parking area .. Your satisfaction means a lot to us, and we look forward to welcoming you back for another pleasant stay in the near future at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mr. NoerSugito, Thank you for your kind words .. We’re truly delighted to hear that you felt at home during your stay with us .. Creating a comfortable and welcoming atmosphere for our guests is always our top priority .. We look forward to welcoming you back again on your next visit, your home away from home is always here waiting for you at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mr. NurSugito, Thank you for your lovely feedback .. We’re delighted to know that you felt comfortable and at home during your stay with us .. It’s also wonderful to hear that our team’s friendliness made a positive impression .. We truly appreciate your kind words and look forward to welcoming you back again at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mrs. Elli S.R.Mrs, Thank you for sharing your experience with us .. We’re pleased to hear that our housekeeping team responded quickly and was able to promptly replace the refrigerator to ensure your comfort .. Your feedback is truly appreciated, and we look forward to welcoming you back for an even better stay in Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mr. Sudaryono, Thank you for your kind review .. We’re delighted to hear that you enjoyed our spacious rooms and found our central location convenient, especially with Tunjungan Plaza just nearby .. We truly appreciate your feedback and look forward to welcoming you back for another pleasant stay in Surabaya .. Warm regards, Front Office Manager

Dear Mrs. Laisa, Thank you for your wonderful feedback .. We’re delighted to know that you enjoyed our good service, clean rooms, and delicious food .. Your kind words truly motivate our team to continue delivering the best experience for our guests .. We look forward to welcoming you back at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mr. Fikri, Thank you for your wonderful review and for highlighting our friendly team .. We are especially happy to hear that our security guard made a positive impression by being friendly, responsive, and helpful,especially during the rain .. Your appreciation means a lot to us, as we always strive to ensure our guests feel safe, comfortable, and well assisted at all times .. Although we do not have basement parking, we are glad to know that our team’s assistance helped make your experience smooth and secure .. We truly appreciate your kind words and look forward to welcoming you back to Grand Inna Tunjungan for another pleasant stay .. Warm regards, Front Office Manager

Dear Mr. Guest, Thank you very much for your kind review .. We are truly delighted to hear that you had a good, satisfying, and comfortable stay, and that our hospitality met your expectations .. Your positive feedback motivates our entire team at Grand Inna Tunjungan to continue delivering the best service to every guest .. We look forward to welcoming you back again for another wonderful experience .. Warm regards, Front Office Manager

Dear Mrs. Poppy, Thank you so much for your kind words .. We are delighted to know that you always feel welcomed with a smile and friendly service .. Your appreciation means a lot to our team, as we truly strive to create a warm and pleasant experience for every guest .. We look forward to welcoming you again soon at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mrs. Theresia, Thank you very much for sharing your positive experience with us .. We are delighted to know that you enjoyed our strategic location close to the main road of Tunjungan, making it easy to explore nearby culinary spots and enjoy a relaxing coffee at night .. We are also pleased to hear that you found our service comfortable and friendly .. Your kind words truly motivate our team to continue delivering the best hospitality experience .. We look forward to welcoming you back to Grand Inna Tunjungan for another enjoyable stay in the near future .. Warm regards, Front Office Manager

Dear Mrs. Febrianti, Thank you so much for your wonderful and detailed review .. We are truly delighted to hear that you and your husband had such a comfortable and memorable stay with us .. It makes us especially happy to know that the birthday surprise from our team made your special day even more meaningful .. Creating memorable moments like this is what we love to do, and your kind words mean a lot to all of us .. We are also glad that you enjoyed our friendly service, cleanliness, delicious food, and of course our signature welcome drink, wedang uwuh .. It’s great to know that our strategic location, just a short walk to Tunjungan Plaza and Jalan Tunjungan, added convenience to your stay .. Thank you as well for your feedback regarding the noise at night .. We sincerely apologize for the inconvenience caused by the street noise and will continue to look for ways to improve our guests’ comfort .. Your input is truly valuable for us .. We are grateful for your recommendation and your kind wishes .. It was our pleasure to serve you, and we look forward to welcoming you and your husband back for another memorable stay at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mrs. Hartini, Thank you very much for your wonderful feedback .. We are delighted to hear that you found our hotel top-notch in terms of comfort, cleanliness, and friendliness, and that the menu met your expectations .. Your kind words truly motivate our team to continue delivering the best service .. We look forward to welcoming you back to Grand Inna Tunjungan in the near future .. Warm regards, Front Office Manager

Dear Mrs. Ayu, Thank you for taking the time to share your feedback .. We are pleased to hear that you had a very good experience during your stay .. It will be our pleasure to welcome you back in the future at Grand Inna Tunjungan .. Warm regards, Front Office Manager

Dear Mr. Sanidef, Thank you very much for sharing your wonderful feedback .. We are delighted to hear that you enjoyed our friendly and helpful staff, comfortable atmosphere, spacious and clean rooms, as well as our breakfast variety and convenient location near Tunjungan Plaza .. We also appreciate your understanding regarding the ongoing improvements, which are part of our efforts to enhance guest comfort .. We truly look forward to welcoming you back to Grand Inna Tunjungan Hotel on your next visit .. Thank you for choosing to stay with us .. Warm regards, Front Office Manager