L***a

Leisure

9.1

/10

Reviewed 1 week(s) ago

Beautiful and attractive hotel, close to Payang market

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Verified Traveler

Leisure

10.0

/10

Reviewed 4 week(s) ago

Hotel very close to the city

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alyaa n. m. n.

10.0

/10

Reviewed 10 week(s) ago

My daughter left her teddy bear at the hotel and they helped me to arrange for shipment! Thank you so much especially to Ain, receptionist, and Nurul Amirah for help. Other than that, the nasi dagang is delicious.

1 people find it helpful

Verified Traveler

Leisure

10.0

/10

Reviewed 21 week(s) ago

The food is delicious, the location is good. Only yesterday we encountered a cockroach at 3am but we have already killed the cockroach. Everything is ok.

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1 people find it helpful

Wafa S.

Leisure

10.0

/10

Reviewed 24 week(s) ago

The staff are very friendly & the food is also delicious. Will repeat again 😍❤️

1 people find it helpful

N***r

Staycation

8.8

/10

Reviewed 39 week(s) ago

My father's favorite place, because it's close to the white mosque..also close to the bus station..receptionist friendly..

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Accommodation's Reply

21 Sep 2025

Dear Valued Guest, Warmest greetings from The Grand Puteri Hotel Kuala Terengganu. Thank you very much for taking the time to share your experience with us. We are truly honored that you chose The Grand Puteri Hotel as your preferred accommodation during your visit to Kuala Terengganu. Your trust and support mean a great deal to us. At The Grand Puteri Hotel, we continuously strive to provide our guests with a memorable and comfortable stay, and your feedback encourages us to keep improving our service standards. We sincerely apologize if certain aspects of your stay did not meet your expectations, and please be assured that your comments have been shared with our management team for immediate review and action. We genuinely value your patronage and look forward to the opportunity of welcoming you back soon, where we hope to exceed your expectations and provide you with an even better experience on your next visit. Warm regards, Mohd Edy Izuwan bin Awang Front Office Assistant Manager The Grand Puteri Hotel Kuala Terengganu

HUSNA M. B. H.

Leisure

9.4

/10

Reviewed 73 week(s) ago

Although the location is confusing, but very satisfied. Easy check in. Food was really good. There was hot fried kopok lekor, rice, and rice. There were many kinds of food. The bed was also great. Big.

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3 people find it helpful

Accommodation's Reply

21 Sep 2025

Nur A. A. M.

Leisure

8.8

/10

Reviewed 92 week(s) ago

The stay was pleasant enough. Staffs were friendly and gave good service. The hotel itself is not new but the room and facilities were good enough. Cleanliness at some parts of the hotel should be better though for example at the pool toilet. Breakfast was included in the room price so the lack of choice was understandable. Overall an OK stay.

2 people find it helpful

M***d

6.8

/10

Reviewed 101 week(s) ago

The room has no hot water supply. The bathroom floor was flooding due to uneven floor. No hair dryer.

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Ly cong nung

6.0

/10

Reviewed 116 week(s) ago

Corridor was dark unable to find room number. Breakfast start at 7am but not until 7.30am we have just noodle and some overnight watermelon. This was all for breakfast buffet. What a shocking hotel in my life.

2 people find it helpful

MAT RAWI HAMAT

8.5

/10

Reviewed 140 week(s) ago

Even though it's 3 stars, the server is good.

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Alizzawati

8.3

/10

Reviewed 147 week(s) ago

The location is just perfect especially if you intend to do some shopping at Pasar Payang. It 's just 10-15 minutes walk from the hotel. Masjid Zainal Abidin is just on the doorstep. Local food stalls & supermarket are also nearby. But the hotel itself is somewhat old I. E judging from the room interior with broken door, dirty curtain & no toiletries just to name a few.

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NURSYAFIQAH B. D.

4.5

/10

Reviewed 156 week(s) ago

Bilik harga RM207 tapi keadaan bilik macam hotel bajet. Katil koyak, tilam buruk, kotor, bilik berbau. Memang frustrate! Memang tak akan pijak lagi lah hotel ni!

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Rokiah N.

8.5

/10

Reviewed 161 week(s) ago

It 's located near to mosque. Easy to assess to to town easy grab and nice meal.

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HASIRUL N. B. Y.

9.7

/10

Reviewed 166 week(s) ago

Bilik yang sangat bersih, luas dan sangat selesa, makanan alhamdulillah sedap. Saya selalu menginap di hotel ini bila ada meeting atau kursus di Kuala Terengganu.

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HASIRUL N. B. Y.

9.7

/10

Reviewed 166 week(s) ago

Alhamdulillah the room is very comfortable and spacious, very clean

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Sue M.

8.5

/10

Reviewed 171 week(s) ago

The room and hospitality from the staff was good. Just that the iron board was broken and I had asked for a replacement but not to avail. Hopefully the staff can be more alert on this matter.

1 people find it helpful

Norzila B. M. Z.

9.7

/10

Reviewed 182 week(s) ago

Comfy and clean, very recommended.

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Ruzmayuddin M.

5.1

/10

Reviewed 196 week(s) ago

Bad experienced with this hotel. Rooms is very old, smelly & dirty. The mattress even worst, vey old matress and we can feel uneven spring inside the bed. I have nightmare staying here. Won't come again.

2 people find it helpful

Abdul F. B. I.

8.5

/10

Reviewed 208 week(s) ago

Good service, love the atmosphere near here and the food here is the best.

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The Grand Puteri Hotel

Overall Ratings & Reviews The Grand Puteri Hotel

8.4

8.4

8.2

8.7

8.5

Traveler Reviews The Grand Puteri Hotel