Very disappointed, always stay at this hotel, but the check-in service is always disappointing, the receptionist staff is not good at handling, very double standard service, always affected. There are already 2 staff at the counter, if there are 2 customers who want to check in at 1 time, 1 staff should only have 1 person to serve the customer, this x, when I was always affected by double standard service, 2 staff will serve 1 customer who is higher ranking for example if there is an event at the hotel, what will I do? Wait? Even though I came early to check in, I was able to move the counter to serve VVIP guests. I paid for the hotel with money, not with leaves. So, booking early on the check-in date, always for me the room is a mess. It's hard to choose a room to stay in! Even if it's not 5 stars, the service is lacking. I really mark the faces of these receptionist staff. I've been paying attention for a long time, many times I've stayed there, but it still hasn't changed. It's always to the outgoing manager.