Hotel Santika Premiere Gubeng

Explore Hotel Santika Premiere Gubeng
8.8
Very Good
From 6,845 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

8.9

Service and Facilites

8.9

People often mention about Hotel Santika Premiere Gubeng
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Staff Friendliness (125)
Bedroom (123)
Distance to City Center (115)
Room Space (113)
Variety (110)
Taste (108)
Bathroom (98)
Ambiance (96)
Accessibility (90)
Hotel Area (90)
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Traveler Reviews Hotel Santika Premiere Gubeng

Number of reviews per page
20
40
Customer reviews
f***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
I've stayed there 3 or 4 times. Overall, everything is okay.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Dear Valued Guest, This is a message from Santika Premier Kubeng Surabaya. Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng and the amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Surabaya. Sincerely, General Manager
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maulidyah k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff are all friendly, very helpful, and the service is quick and easy.
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Accommodation's Reply
12 May 2026
Dear Mr. Maulidiyah, Sincerely, Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to write a review about your stay. We are delighted to hear that you enjoyed your stay at Santika Premier Kubeng Hotel and the products and amenities we provided. If there is anything we can do to make your next stay even more comfortable and enjoyable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Hotel, Surabaya. Sincerely, General Manager
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f***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Clean and comfortable place with friendly staff
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Accommodation's Reply
07 May 2026
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, General Manager
Adeng M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very nice atmosphere and clean.
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Accommodation's Reply
04 May 2026
Dear Mr. Adeng M, Sincerely, Santika Premiere Gubeng Surabaya Hotel. Thank you for taking the time to write a review of your stay. We are delighted to hear that you enjoyed your stay at Santika Premiere Gubeng and the products and facilities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premiere Gubeng Surabaya. Sincerely, General Manager
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The location is good. The room was spacious enough. The room was clean enough and the amenities were sufficient. It would be better if the room was more soundproof and there was no creaky sound from the bed.
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, General Manager
D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The room was spacious enough, however I was disturbed by the bed's creaky sound. Moreover, the room was not soundproof. Besides that, I could enjoy my stay.
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, General Manager
Armansyah L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is very nice and I like it
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Accommodation's Reply
20 Apr 2026
Dear Mr. Armaniah L., Sincerely, Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to write a review about your stay. We are delighted to hear that you enjoyed your stay at Santika Premier Kubeng Hotel and the products and facilities we provided. If there is anything we can do to make your next stay even more comfortable and enjoyable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Hotel, Surabaya. Sincerely, General Manager
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K***s
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
This is the third time I have stayed here and I am always satisfied.
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Accommodation's Reply
20 Apr 2026
Dear Valued Guest, This is a message from Santika Premier Kubeng Surabaya. Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng and the amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Surabaya. Sincerely, General Manager
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S***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Clean & quiet place, privacy is maintained safely
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Warm greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng Hotel and the products and amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Hotel, Surabaya. Sincerely, General Manager
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N***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Comfortable, clean, good food, strategic location
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Warm greetings from Santika Premier Kubeng Hotel, Surabaya. Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng Hotel and the products and amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Hotel, Surabaya. Sincerely, General Manager
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Fathur H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A very clean and favorite hotel for foreign tourists. A very strategic location.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Fathur H., Sincerely, Santika Premier Kubeng Surabaya Hotel. Thank you for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng Hotel and the products and amenities we provided. If there is anything we can do to make your next stay even more comfortable and enjoyable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Surabaya Hotel. Sincerely, General Manager
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Good services overall, although just for overnight.
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, General Manager
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice! Really enjoy the service, room, foods, and all vibes here are very good :)
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, General Manager
A***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Hotel staff is friendly, service is on time.
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1 people find it helpful
Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, General Manager
r***h
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
2nd time staying here, always good service.
1 people find it helpful
Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, General Manager
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
I've stayed here several times, and I'm always satisfied. The rooms are clean, and the restaurant is always busy but the food is refilled quickly. Thank you.
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Accommodation's Reply
05 Apr 2026
Dear Valued Guest, This is a message from Santika Premier Kubeng Surabaya. Thank you for taking the time to review your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng and the amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Surabaya. Sincerely, General Manager
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M***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Minus, the elevators take too long and some are broken, while there are elevators specifically for employees that are not allowed for guests, even though the elevator position only runs 2 and many guests have been waiting for more than half an hour, but wanting to join the elevator specifically for cleaning employees is not allowed.
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Santika Premier Kubeng Surabaya would like to express our gratitude for your review and rating. We apologize for the inconvenience caused by the long elevator wait times and the non-functioning of some facilities. We deeply regret this situation, which may have affected your comfort during your stay. Your feedback has been taken seriously by management and will be used to improve the quality of our services in the future. We hope to welcome you back again for a better experience next time. Sincerely, General Manager
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Y***A
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
great food...................
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warmest greetings from Hotel Santika Premiere Gubeng Surabaya Thank you for taking the time to share your experience during your recent visit. It has been our pleasure to learn that you enjoyed facilities that our team has prepared. Your feedback was a valuable comment for us. If there anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you. Once again, thank you and we look forward to welcoming you back in the near future. Warm regards, General Manager
S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I really enjoyed staying overnight on my birthday... They brought a birthday cake to my room... Thank you for the surprise.
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Accommodation's Reply
01 Apr 2026
Dear Valued Guest, This is a message from Santika Premier Kubeng Surabaya. Thank you for taking the time to write a review of your stay. We are delighted that you enjoyed your stay at Santika Premier Kubeng and the amenities we provided. If there is anything we can do to make your next stay even more comfortable and memorable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we sincerely hope to welcome you back to Santika Premier Kubeng Surabaya. Sincerely, General Manager
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Idat G. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Hotel Santika is always satisfying. Thanks
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Accommodation's Reply
29 Mar 2026
Dear Mr. Idat G.P., This is a brief message from Santika Premiere Gubeng Surabaya. Thank you for taking the time to write a review of your stay. We are delighted to hear that you enjoyed your stay at Santika Premiere Gubeng and the products and facilities we provided. If there is anything we can do to make your next stay even more comfortable and enjoyable, we are happy to assist you. Your feedback is invaluable to us. Thank you again, and we look forward to welcoming you back to Santika Premiere Gubeng Surabaya on your next visit. Sincerely, General Manager
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Number of reviews per page
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