For a great location, this was a very disappointing stay. We originally reserved for 3 days a non-refundable room and included parking which was represented as 24/7 access. The hotel writes us 5 days before check-in that because of the Gent Festival, we can't use the parking 24/7. We must park outside the city and spend 45 minutes on a train and walking to get to hotel. We request to cancel the reservations because that's not what we paid for. Answer: No. They would only refund the parking reservation fee. We cancel the parking reservation and keep the room reservation. While driving to the hotel in the morning to drop our bags, told that we cannot get to hotel without parking reservation. We finally arrive at 2pm for a 3pm check-in. Told room is ready but 25 Euros to check-in an hour early. Room is mediocre: water faucet doesn't work properly; toilet smells; only a curtain in front of bathroom. Very cheap renovations! Only saving grace was the breakfast, which was good, and the staff, who were polite and helpful. There must be many other better options in Gent. Try them - not the Harmony Hotel.