We’ve had the worst stay ever. My girlfriend and I booked a room for four nights to celebrate Newyear, which is also our anniversary. When we booked the room (three months in advance), we received an email asking if we would like to have the Newyear’s Eve menu in the hotel’s restaurant. We answered the next day saying that we would indeed like the NYE menu.
When we arrived there was a tall woman with glasses at the reception who was extremely unfriendly. When I said I didn’t speak German she didn’t even bother to speak more slowly or use gestures, she just kept on going expecting me to understand. Definitely not trying whatsoever to reply in English.
She then told us where our room was. It was in this depressing building on the other side of the street. So no, the building you see in the pictures is just the restaurant, the actual hotel is horrible and looks like a roadside Motel you see in America.
The second day I ask the super unfriendly reception woman when the NYE menu starts. She then suddenly understands and speaks basic English and tells us we don’t have the menu. It was already fully booked when they sent us the email asking if we were interested in the menu. They just didn’t care and didn’t feel like they should have answered our mail saying we wouldn’t be able to get the menu.
The reception woman did NOT want to help us, she didn’t even try to offer a solution (or let alone a compensation) and just said we had to figure it out on our own. One day before NYE. Every single restaurant was fully booked for the next night and so we had to eat at some horrible chinese buffet restaurant for our eight year anniversary.
The only positive thing I can say is that the rest of the staff (at breakfast) were very friendly and welcoming. But the tall woman at reception should NOT work in hospitality. During our four day stay she didn’t even managed to smile ONCE. Not to us or any other customer. A disgrace. Will NEVER come back.
