No response to questions

El lugar donde se encuentra ubicado

La ubicación es excelente, el edificio es viejo y el sistema es poco amigable.

When you arrive to the apartment blg. you ring the intercom of the hostal and nobody answers, I phone the contact number on my reservation and the # is not in service; finally 2 guests came and they let me in. Elevator doesn’t work, it’s on the 3rd floor. Once in the hostal Cindy was most helpful and walked us through the check in process from a machine

No limpiaron la habitación mientras estuvimos (2 noches) porque la limpieza se hace cada tercer dia.

Clean room

Auto Check in so no staff to be rated.

Could use some updating, a hook or something for your towels and a small table. Shower drain needed to be snaked

Super fácil de hacer el check in, además, te atienden en tiempo casi para cualquier problema. Solo cuando se nos acabó el papel del baño no nos resolvieron, pero para todo lo demás por WhatsApp directamente te atienden. La ubicación es buenísima ! Tienes un metro cerca (Sol), la plaza mayor, la plaza del sol, al norte el jardín del retiro y todo lo que queda de ese lado, y para el otro lado el palacio y todo lo que queda para allá. Me volvería a quedar ahí sin dudarlo. No entendí como hacen la limpieza pero creo que es un día sí y otro no. Camas un duras pero por el precio, lo vale.

Clean room. No staff apart from cleaners-all digital.

Yes

Easy, check-in, cleanliness, nice duvet, great kitchen, wood floors, great windows, good shower, Good communication with staff. Very central and convenient part of town.

Nice private clean room

Room was fine, terrible customer support.

Perfect

Mold on the roof. Paint smell im the room. A window to the corridor, where the lights kept blinking all the night. Checkout was at 12.00, arrived a 11.30 and the cleaning woman was on our room saying that the checkout was at 11.00 Worst experience ever

Despite the fact that there is no front desk or reception are this is the best and our favourite place to stay in Madrid.

No staff. No reception desk. The question above is irrelevant.

A/C Breakers Off.. I had to call service to support.. quick response and issue resolved in few minutes. Little more info or clear instructions to follow on confirmation message would help much. No labels on elevator, or signs to go to 3rd floor hotel reception. Had to call in to phone noted in entry door to get directions! After that.. key and room acces.. Ok. Room very clean, bed comfy and hot water in shower..! The basics all included.

The auto checkin was hard cause they didnt actually give us the reservation code. But we had to turn on our sim card to be able to call the number and they gave us the code. Wayyyy too expensive for what it was, but we were desperate after our vrbo cancelled on us. Another weird thing was theres just one long pillow on the bed, not very comfortable. But the ac was good, water pressure in the shower was good, and the terrace was kinda nice. Low rating for overpriced accomodation.