E***r

10.0

/10

Reviewed 1 week(s) ago

Well, well, and all in all okay.

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s***a

Business

8.4

/10

Reviewed 5 week(s) ago

Parking is limited. When we arrived, no one was there to direct us to park. Coincidentally, while we were staying, the water pump broke down, taking time to repair. Consequently, the water couldn't flow upstream, and we couldn't shower or urinate until 9 a.m.

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Accommodation's Reply

09 Sep 2026

Dear Mr./Ms. S*a, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We strive to always provide the best service for the comfort of all our guests. Regarding the water issue you mentioned, we sincerely apologize. This is a lesson for us to be more careful in consistently providing the best service. We look forward to welcoming you back again with an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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S***a

Transit

6.0

/10

Reviewed 6 week(s) ago

I don't recommend this hotel. The water has been off since morning, and I've been waiting for ages and still haven't been able to get it. How can anyone go to the bathroom and get to work?

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Accommodation's Reply

02 Sep 2026

Dear Mr./Ms. S*a, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. Regarding the information about the water supply interruption you may have experienced, we apologize if this is true. We will ensure this does not happen again in the future. We sincerely hope to welcome you back and provide an even better and more enjoyable experience. Sincerely, Ali Akbar, Hotel Manager

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d***a

8.5

/10

Reviewed 8 week(s) ago

It's quite comfortable, the food is also okay. There's a bathtub so I can soak in my favorite flowers. The only downside is that the shower is in one place with the bathtub, while the bathtub drainage is lacking so the water takes a long time to absorb (it seems like the drainage is clogged), so it's a bit ticklish when I want to soak in the bathtub for fear of getting dirty. Maybe a suggestion is to renovate the bathroom so that the shower and bathtub are separate.

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1 people find it helpful

Accommodation's Reply

09 Sep 2026

Dear Mr./Ms. D*a, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We strive to always provide the best service for the comfort of all our guests. Regarding your feedback about the bathtub not absorbing water quickly enough, we apologize. This has been a lesson for us to be more careful in consistently providing the best service. We sincerely hope to welcome you back again with an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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h***y

8.5

/10

Reviewed 8 week(s) ago

The hotel is definitely worth the price! The room was clean and comfortable, the facilities were good, and the overall experience was pleasant. Great value for money, especially if you’re looking for a comfortable stay without spending too much. Would definitely consider staying here again!

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Accommodation's Reply

09 Sep 2026

Dear h***y, Warm greetings from Mooz Hotel Surabaya - Jemursari. Thank you for taking the time to rate and review your stay with us. We remain committed to providing excellent service to ensure the comfort of all our guests. We sincerely hope to welcome you back for an even better and flawless experience. Warm regards, Ali Akbar Hotel Manager

AHLAM G. I.

Business

10.0

/10

Reviewed 9 week(s) ago

Good hotel, good location. Staff friendly and helping all the time. I hope next time to stay at this hotel again.

1 people find it helpful

Accommodation's Reply

18 Aug 2026

Dear Mr. Ahlam G.I., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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ツ

ツツFiryalll

Staycation

8.8

/10

Reviewed 12 week(s) ago

From the lobby to the lounge and rooms, everything was spotless. It was comfortable, and a truly impressive experience for a hotel with such an affordable price and strategic location. I'll definitely book here again next time.

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1 people find it helpful

Accommodation's Reply

04 Aug 2026

Dear Mr. Firiyal, Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more memorable experience. Sincerely, Ali Akbar, Hotel Manager

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Nourma

10.0

/10

Reviewed 14 week(s) ago

The service is satisfactory, the room is also clean.

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1 people find it helpful

Accommodation's Reply

16 Jul 2026

Dear Ms. Nurma, Warm greetings from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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K***o

Leisure

8.3

/10

Reviewed 14 week(s) ago

I hope that in the future, blankets and bathrooms will receive more attention.

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Accommodation's Reply

16 Jul 2026

Hello Ke*o, this is Muz Surabaya Hotel - Jemursari. We extend our warmest greetings. Thank you for taking the time to leave a review and feedback on your stay. Our hotel is always striving to provide the best service to ensure a comfortable stay for all our guests. We look forward to your return for an even more satisfying and perfect experience. Thank you. Sincerely, Ali Akbar, Hotel Manager

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A***a

Business

10.0

/10

Reviewed 16 week(s) ago

Friendly staff, feels like coming home to grandma's house. Close access to tourist attractions and more.

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1 people find it helpful

Accommodation's Reply

16 Jul 2026

Dear Mr./Ms. A*a, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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DIAH Y. S.

Medical

10.0

/10

Reviewed 16 week(s) ago

The hotel staff is very friendly, very helpful at check-in, and quick to respond to any issues. That's why I stay here again and again. The staff are also very helpful when I need something.

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1 people find it helpful

Accommodation's Reply

16 Jul 2026

Dear Mr./Ms. Deah Y.S., Sincerely yours, from Mooz Hotel Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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Achmad N. K.

Business

9.7

/10

Reviewed 18 week(s) ago

Comfortable, clean, affordable, and highly recommended. Exceptional.

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1 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Mr. Achmad N. Ke., Mooz Surabaya - Jemursari Hotel would like to express our sincere gratitude for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more complete experience. Sincerely, Ali Akbar, Hotel Manager

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N***l

Staycation

10.0

/10

Reviewed 18 week(s) ago

Worth it, I think it's okay. Everything is good, 8/10

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Accommodation's Reply

17 Jun 2026

Dear Mr./Ms. N*I, Sincerely, Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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N***r

Transit

9.4

/10

Reviewed 20 week(s) ago

Strategic location, comfortable and clean rooms. However, the food is lacking in variety.

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Accommodation's Reply

02 Jun 2026

Dear Mr. N*r, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We are committed to providing the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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R***y

7.9

/10

Reviewed 24 week(s) ago

My first time staying at this hotel, I found my face wasn't very happy and I developed an allergic reaction, possibly due to the dust on the sheets or the dirty water. Overall, the view was nice, but at 3 a.m., the street was filled with motorbike racing, making it incredibly noisy in my room, even though it was on the 6th floor.

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1 people find it helpful

Accommodation's Reply

06 May 2026

Dear Mr. R*y, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. Regarding your information about the room not meeting your expectations, we sincerely apologize. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again with an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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N***l

Business

10.0

/10

Reviewed 25 week(s) ago

The staff is very friendly, the place is okay, cool, clean.

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2 people find it helpful

Accommodation's Reply

06 May 2026

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Retta S.

Business

8.8

/10

Reviewed 25 week(s) ago

A chic hotel with a strategic location. If you're traveling with your family or for a vacation, a Deluxe room is perfect because it's spacious, bright (with lots of windows), has a homey ambiance, and has a bathtub. Amenities are also complete and refilled daily. I tried a Standard/Superior room, which was comfortable for a single person, and the bathroom was super spacious. The breakfast menu isn't extensive, but it's tasty. The receptionist and restaurant staff are quite friendly, but their gestures could be improved. There are several restaurants around the hotel, but they're not cheap. There are also several coffee shops and a convenience store, but you have to cross a fairly large and busy road to find them.

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Accommodation's Reply

06 May 2026

Dear Ms. Retta S., Sincerely yours, from Hotel Mooz Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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E***n

Business

9.4

/10

Reviewed 25 week(s) ago

The room was spacious and comfortable, but it was a shame the bathroom doormat wasn't there. Otherwise, it was fine.

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Accommodation's Reply

06 May 2026

Dear E*n, A warm welcome from Muz Hotel Surabaya (Jemur Sari). Thank you so much for submitting your review and sharing your feedback. Our hotel is committed to providing the highest quality service and ensuring a comfortable stay for all our guests. We look forward to welcoming you back again. We hope you enjoy an even more perfect and satisfying stay. Thank you. Ali Akbar, Hotel Manager

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Willy P.

Business

7.0

/10

Reviewed 27 week(s) ago

Check-in requires a 100,000 IDR deposit. The room's air conditioning is problematic, shutting itself off within 10 minutes. The twin-bed room has no windows. The lighting in the room is inadequate. Breakfast options are limited, and there are many flies in the dining area.

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1 people find it helpful

Accommodation's Reply

14 Apr 2026

Dear Mr. Willy P., Greetings from Mooz Hotel Surabaya - Jemursari. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. Regarding your feedback about the air conditioning, food variety, and breakfast not meeting your expectations, we apologize. Please be assured that we are continuously improving to ensure all guests have a comfortable stay at our hotel. Also, regarding the deposit upon check-in that you may have disagreed with, we will review this again as it is part of our check-in process. Concerning the room without a window, we would like to clarify that all our standard comfortable rooms do not have windows (this has been stated in the details). If you require a room with a window and more space, you can book a Superior room. We sincerely hope to welcome you back again with an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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A***d

10.0

/10

Reviewed 27 week(s) ago

Recommendations for a comfortable stay during the holidays

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1 people find it helpful

Accommodation's Reply

14 Apr 2026

Dear Mr./Mr. A*d, Sincerely yours from Mooz Surabaya - Jemursari Hotel. Thank you for taking the time to rate and review your stay. We strive to provide the best service for the comfort of all our guests. We hope to welcome you back again for an even better and more perfect experience. Sincerely, Ali Akbar, Hotel Manager

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Mooz Hotel Surabaya

Overall Ratings & Reviews Mooz Hotel Surabaya

8.2

8.1

8.0

8.4

8.2

Traveler Reviews Mooz Hotel Surabaya