Hotel Black Tower Premium

Explore Hotel Black Tower Premium
9.0
Exceptional
From 410 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.4

Service and Facilites

9.0

Traveler Reviews Hotel Black Tower Premium

Number of reviews per page
20
40
Top reviews
Francisco
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great place to stay. Friendly staff
Cesar
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff great, property not so great…
Leidy
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Good hotel, clean and nice service!
Michael
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything stood out. The place was immaculate made service was great. The gentleman at the front door was there every time you walk through the front door and the people at the front desk were very friendly would stay there and every time I'm there food was OK that was included in the hotel room. It took a little while to get coffee the hotel the place was great. The food was three stars. We were there nine days, and they served almost the same thing every day.
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oscar
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful place and the staff was kind.
cameron
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was cool
emilce
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Once
Sante
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Cleanliness, staff
Adriana
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Our room was amazing. The staff so helpful. I’d stay again
Kameron
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Amazing room restraunt had good food Definitely recommend
Vanessa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

It was great!
Joan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Good rooms but very noisy.
Cuauhtemoc
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Good
Donald
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I had an excellent stay. Great hotel, good restaurant and coffee shop, excellent facilities, and the staff are superb.
Jeneffer Esperanza Rodriguez de
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Mui bueno
Shalana
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The hitel is very cute and fun! The lobby is field with reclaimed items made into a tropical forest. So amazing to walk to each animal, insert, and plant created with reclaimed or unorthodox itens was so bueatiful to see. The staff was extremly nice. The doorman ( bald headed man) at night was our favorite. He didnt do too much but you can tell his love language is service and it shows through. The restaurant is great! Its hard for then to do substitutions like no meat...it just doesnt work out well. We tried. But the items on the menu are amazing if you're keeping them as described. The breafast is a great way to start your day and it begins at 6 whiwh was great for us because we're early risers. Our room was a good size, we got the suite with the tub near the window. King bad was so relaxing and we lived the showers too. Great space not to small and a cute table and chair to people watch from. My only issue, and im requesting a refund, was we requested decorations for our room. Due to a mix of internal communication with the staff and systems it didnt work out. I gave the hotel an opportunity to fix it and it still went bad. We definitely would stay here again minus the decorations.
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Robert
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great staff and excellent room. The Beatles themed restaurant was fun too
Rolando
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

excellent place!!!
Miriam
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

From the moment we walked in, we were wowed by the beautifully decorated lobby featuring the art installation ‘Despertares’, created from recycled materials by Rafael Espitia—it’s breathtaking and unique. Our room was equally impressive, with a spacious terrace complete with a jacuzzi, sofa, table, and chairs. The combination of thoughtful design and comfort made our stay truly special!
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Reinold
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Excellent Cleaning services
Number of reviews per page
20
40