Overall Ratings & Reviews Kusatsu Onsen Hotel Resort

The hotel staff was friendly and speaks English. They also have partnership with 2 hotels so when you get there, they allow you to go to the other hotel's hot spring and you can go there in car or their shuttle bus. They have a shared complimentary hair and face care in their public onsen. The bad side is we got a bad wifi signal but the experience was nice.

Staff were super nice and helpful

The hotel is very close to the center of town. They also offer transportation. The staff was super sweet and helpful and the room comfortable. You do sleep on the floor if you get a traditional Japanese room, but it was not bad. The hot springs are not tattoo friendly.

We loved it here. The resort is amazing. The room was a good size. The view was fantastic. Close to the Yubatake, Kusatsu Gate foot bath, restaurants, and markets. They have a free shuttle to the center of town, Yubatake. Also, a shuttle to the bus stop when you go back. Plus, the free big onsen is amazing. You can also use two other hotels' onsens, but Kusatsu Onsen Hotel Resort's is the biggest and nicest. They provide a yukata for use while you're there, which is nice if you want to take pictures outside in a yukata. The staff are all super friendly and nice. We loved this place.

Great resort but a bit older style and window is single pane so cold air still seeps thru the hobby and hallway area. Some of the ceiling and walls are cracking and stains. The resort has family friendly things to do like ping pong and arcade area. The hot spa was pretty good. Breakfast is a great experience. Overall, good experience.

Onsen. Require renovation. Limited local transportation to move around. Staff very helpful, Food quantity too much and quality need to be improved.

The staff was friendly and helpful. The in room bathroom was in need of repair. The fact i needed to reserve breakfast a day in advance is absurd.

Location is very good and staff are good and helpful

Outdated and very disappointed. Need to spend some money to redo paint, hallways and most flooring. Also really needs a deep clean. Roof and higher parts of walls in room were dirty/dusty. Bathroom taps all leaked, including the toilet. Wifi didn’t work in our room, only reached the lobby and first floor.

Property is too old, need improvement.

Old hotel but keep good maintenance. I have an request that need mantion men and women onsen entrance in English. Hopefully you consider it.

The staff is verry friendly❤️❤️❤️🙏

We stayed for three nights our breakfast is still the same menu so we expect everyday is different but unfortunately it is not. But all is fine the staff are very nice

主要場所まで徒歩12分くらいで行きは下り坂で良いが帰りは荷物等あると 少々大変。だがホテルの循環バスが頻繁に出て利用できるので大変良かった。

食事も美味しく。過ごしやすかったです。ただ、サウナの時間が限られてました。 また、行きたいです。

部屋にある椅子の座席が、破れている。 気分良くない。

朝ごはんの量が程よく美味しかったです！施設は古いですが綺麗に清掃されています。壁が薄く、隣に宿題していた団体男性客の大声で目覚めたことだけが残念でしたが、ホテルには落ち度はないです。定期的に湯畑行きのバスが巡回していたり、湯めぐりチケットが付いていたらととても快適に過ごすことができました。

スリッパが古くて清潔感がなく履く気がしない ドアの鍵がかけづらい 値段が安い有り難く、受付もまずまず

巡回バスが出てるので便利だった

観光地にもバスが出ていて、とてもたすかりました。 朝食がとても美味しかったです。