Overall Ratings & Reviews Hilton Haikou

Travelled with a big family and we enjoyed the big and spacious rooms that allowed us to stay comfortably. There was only one or two spots under the table that was dirty (we had to shift it to pick an item that fell). There are several types of bathroom. The ones with the bathtub beside the shower has more space and is more comfortable. The water pressure is good! Hotel staff were responsive and fast when we requested for items. Breakfast buffet had a good spread with a nice sea view in the restaurant. We had to take the lift down to level 1 to access a separate lift to the restaurant but we didn’t have to wait long for the lift so no complains about that. There are also several shopping malls nearby with a wide spread of food and shopping options. It is also quite near Qi Lou Old Street. Would come back to stay again if we visit the area. Do take note that if you drive, there are limited parking space. Might need to check with the hotel on that.

Room was excellent. It was a king suite for a very good price. Bed was very comfortable.

The hotel is excellent! The room is big, cosy and clean. The staff are helpful, attentive and friendly. Highly recommended!

Good stay

This is second time we stayed here… Place is well maintained and still in very good condition despite our last visit pre-covid in 2018. Highly commend service of check-in staff Nit Gan especially since male guest in front of us gave her a long and super hard time but she didn’t flinch a beat and served us with super efficiency and accommodate our request for early check-in despite we arriving at around 1pm. Housekeeping team cleaned up the room very well plus very prompt to provide us with additional pillows and ice. This is definitely the best hotel on the stretch and will choose to stay here again for my next trip to Haikou.

i am a frequent flyer to haikou and always choose haikou hilton as my stay - its perfect fo me in its price, location, and environment. Its my first time to try the apartment style tho, its try worthy

Up to the standard business hotel with reasonable price. Nothing special to mention, but most importantly also nothing to complain about. Nice view as hotel situated in high floors.

Very good. The room was excellent and had a great view of Haikou Bay. Service was mostly good. Breakfast was also good. I would stay again.

Great property. Excellent location. Good service. Room was beautiful and had a great view. Would definitely stay again.

Great stay thank you

The toilet seat has fresh urine stains and leftover upon check in room.

It was a very modern and high standard hotel with excellent facilities

One of the nicest hotel and staff I have experienced with my 20 years of travel. Highly recommend for leisure or business travelers!

The room is clean and bigger than other hotel's. Staff were very friendly and helpful. The indoor swimming pool is amazing. Indoor play ground made kids so happy.

Front desk staff need more friendly and speed up service. It take too long to check in.

Great location in the heart of the city. Fantastic view of the harbour.

I canceled my trip due to wife cancer relapse, she is now hospitalized with urgent salvage chemotherapy. We never get any refund from Hilton due to Expedia booking policy. We are sad about it.

Nice hotel with friendly staff,good service ! Easy location!

Hotel with great sea / harbour view. One of the best Hilton hotels I stayed in. Could be better by providing more coffee and tea in the room considering there are three of us staying in room. Check out the smart toilet ;)

Staff manner needed to be improved.