Overall Ratings & Reviews AZ Hotel Vague d’Or

Bad choice, bad hotel, bad service, bad breakfast zero it's not worth the money

I’m really surprised that this is a 4 stars hotel, it needs a lot of improvement, also the stuff needs a training. I waited 2 hours to do the check in, the first room was depressing I asked to change it, after a long negotiation they gave me another one, I went to their restaurant on the beach to have a drink and chill while they prepared the room, the service there was even worse, I waited 30 minutes for just a lemon juice and it was so bad. I asked for the bill and I had to wait also a long time, and the same amount of time to get the exchange. The room was spacious with 2 balconies, but it’s very noisy because the kids are screaming and shouting in the beach, and at night there was some weird guys in the street playing a loud music and dancing. The area overall doesn’t seem safe. The electric plug in the room doesn’t work, I figure it out in the morning when I saw that my mobile phone didn’t charged, I had to go to the reception to change it, I informed them, they didn’t take it seriously. The bathroom sink was blocked by the way. The carpet in the corridor was so old and smelly. I really was waiting for the next day to leave, the only reason which stopped me was my work, as I had a night shift and I worked online, and when I tried to rest a few hours after finishing work the bed wasn’t comfortable, so literally I didn’t sleep.

I’m really surprised that this is a 4 stars hotel, it needs a lot of improvement, also the stuff needs a training. I waited 2 hours to do the check in, the first room was depressing I asked to change it, after a long negotiation they gave me another one, I went to their restaurant on the beach to have a drink and chill while they prepared the room, the service there was even worse, I waited 30 minutes for just a lemon juice and it was so bad, then I asked for an orange juice, when I complained to the manager he literally told me “ this is Algeria! We don’t have a good service “. I asked for the bill and I had to wait also a long time, and the same amount of time to get the exchange. The room was spacious with 2 balconies, but it’s very noisy because the kids are screaming and shouting in the beach, and at night there was some weird guys in the street playing a loud music and dancing. The area overall doesn’t seem save. The electric plug in the room doesn’t work, I figure it out in the morning when I saw that my mobile phone didn’t charged, I had to go to the reception to change it, I informed them, they didn’t take it seriously. The bathroom sink was blocked by the way. The carpet in the corridor was so old and smelly. I really was waiting for the next day to leave, the only reason which stopped me was my work, as I had a night shift and I worked online, and when I tried to rest a few hours after finishing work the bed wasn’t comfortable, so literally I didn’t sleep.

Great staff and excellent customers service

They wanted a proof of marriage this is stupide. The safe innthe room can be open by the maintenance guy with a key, I do not undestand why they call it safe i lost aboutv10000da, they know when you are not in the room. They never clean the floor but they were complsining about one small dirty towel located near the shower. Ther was no door therfore it it is hard to avoid splashing water place the hotel is close to the beach. For the price it does not reflec t the service. The tiny 3 miter squar stinky gym without any ventilation . At the breakfast i noticed chreded carrote and beets were there 5 days with the flyes around for this pricec160 $ canadian you would get almostv5 star hotel in tunisia. Tourisme in algeria is far a way ftom the standatd. I will never go back there and i'm nor recomanding this place

To expensive for what they are offering plus the breakfast is very poor or old food.

Bad situation with staff

I was very pleased to find that the hotel was exactly as advertised. I had a balcony overlooking the beach. The room and the bathroom were very clean and modern. The staff was extremely friendly and professional. The breakfast buffet was fabulous. The restaurant by the beach was nice with lovely fresh food. I will certainly recommend the hotel and come back if I can.

A beautiful modern hotel, perfectly situated by the sea. My room had a gorgeous sea view from its balcony. Around 40 minutes from the centre of Algiers, offering some peace and quiet, but close enough to get into the thick of the action. Very clean, beautiful rooms, amazing staff and some nice amenities. A special thank you to Hassina, Zahra, Abdul Hakeem and Nassim, incredible staff members who made the stay extra special.

We really enjoyed our stay. We had a nice room with a balcony overlooking the water. The breakfast was great, and the whole place was very clean.

Ras

Le hammam, le sauna et la piscine ne marchaient pas, Le tapis de la salle de sport aussi était pas fonctionnelle. J’ai réservé une chambre pour deux personne car je ne trouvait pas pour une personne is mont facturer la taxe de 500 dinars pour de personnes

Au bord de mer

Superbe. Je remercie les professionnels qui sont aux petits soins . Propreté impeccable. Accueil +++

J’ai adoré l’hôtel est propre standard européen propre et l’es service parfait . Très bon emplacement en face de la plage . Buffet petit déjeuner à faire pâlir les hôtels parisien. Très proche d’Alger et alentours pour des visites.

Très bon séjour. Hotel très propre et le personnel est très réactif.

La clime ne marchait pas , j'ai dû menacer le personnel à plusieurs reprise pour que la clime commence à marcher , le restaurant grand bleu a un personnel trop long et la nourriture est tres grasse , la plage est sale , la seule chose bien c'est quelque personne du personnel qui est gentils sinon hôtel à déconseiller honteux pour un hôtel 4 étoiles.

Séjour très agréable avec un personnel accueillent, à l’écoute et professionnel.

Cool

Ce commentaire avec bienveillance pour s ameliorer Personnel de l accueil top. Petit soucis avec le service oressing qui a ete reglé. Qualite du lit mediocre, certains dysfonctionnements avec le service de chambre, oubli de serviette, oubli de gel douche. Petit dejeuner qui peut etre améliorer dans l'offre avec plus de fruits, variete de charcuterie et pas qu'une, spécialité locale y'en a pas quel dommage quand on vient dans un pays on decouvrir Bonne continuation et beaucoup de succes