Staff was great ty

Tried to check in online 48 hours prior to arrival, per hotel policy, only to find out that someone had cancelled our reservation. The hotel would not help us because we booked through Expedia. Expedia could not connect with the hotel, so they refused a refund. Both parties seemed unwilling to bother with our situation. Note: This review is being requested by the hotel, through Expedia, that despite having a reservation for 10 months, we were unable to visit. We had to get a room at another hotel nearby on our own. Expedia forced this situation by informing us that it could take 72 hours to correct the problem, meaning that we would have been in Lisbon 24 hours before they might have a solution. We needed a room immediately, so we had to act on our own and to stay elsewhere.

التنظيف لم يكن دقيق ولايضعون الصابون والمادية إلا عند الطلب

The room was a nice size and attractive. The bathroom was also a good size and very clean. My only complaint was that the room was too warm for me even with the air conditioning at its max. I had to open a window to get a breeze. Also the bathroom could use a bar on the wall to grip onto.

Hotel was clean, quiet and very nice. Breakfast was delicious with lots of options for vegan, gf, regular. Staff was absolutely incredible. Bar was top notch

Great staff only downside was the slow WiFi apart from that perfect

Lovely ,clean hotel. Staff all very helpful and kind.

Second time staying here. I loved the brand and its location

Everything was great in general. I’m very pleased with this hotel

This hotel is simply wonderful. The staff who I've interacted with at the reception were incredible - friendly and professional, accommodating, and uber helpful. The room was pleasant, wonderfully quiet - I was actually amazed how quiet my room was knowing that there were people in the room next door, and my room was facing the street. The bathroom could do with a bit of a review to clean up the corners of it; and the shower holder needs fixing. But these were minor things that didn't impact my stay. A mild disappointment was the internet which was very temperamental (maybe because I was at the end of the corridor), and lack of tea bags and spoons (or something to stir the drink with). Apart from that, everything was great, and I would definitely stay in this hotel again (and would bring my own tea :))

The hotel y near to the turístico bus stop and the place is excellent. If I will be back I will stay there once more time

Nice area and clean rooms. The staff are great recommended for families.

Great location to walk everywhere and staff was helpful , very kind, and friendly ♥️

We were surprised at check-in, that there was no cart available for our luggage. They also did not have a person to assist. The carpet in the room had many stains. There was no directory in the room as to how to use the tv or call for room service, etc.

The bed was super comfortable and the bathroom spotless and roomy. Check-in was seamless.

The location is very central and the front desk team friendly and helpful. We did not purchase breakfast ahead of time and soon discovered that three coffee were $21 Canadian. That was ridiculous. There was coffee in the room and we tried it but unless you like mud, it was quite disgusting. You cannot purchase the pricey beverage until 7 in the morning. Little strange for a major hotel. Overall, wonderful staff but the coffee was a deal breaker.

Great location and nice building, friendly staff and general look and few of hotel is high quality. However, the breakfast was really disappointing for the money and quality of hotel - very small selection, poor coffee, not high quality

Muito bom , começando pela staff que foram excelentes, muito profissionais . O hotel lindo , quarto extremamente limpo com facilidades excelentes Definitivamente voltaria a ficar aqui

Wonderful location,lovely staff,very clean.

Our room was clean, elegant, and comfortable. We enjoyed the hotel's ambience and the friendliness and helpfulness of the staff.