An excellent place to stay in South Goa! The staff is exceptionally courteous, and the spacious rooms are thoughtfully designed. The entire hotel campus is picturesque. The food was delightful, though the breakfast and dinner buffet options could be more diverse.

I am writing to formally express my deep dissatisfaction with my recent stay at Azaya Resort in Goa, which was nothing short of a nightmare. I booked one of the highest-rated rooms with a private pool, expecting a luxurious experience, but instead, I encountered multiple serious issues that completely ruined my stay. 1. Air Conditioning Failure: On the first night, the air conditioning in our room was not working, leaving us in extreme discomfort. Despite sending a technician, the issue could not be resolved, forcing us to endure an unbearably hot night. 2. Unclean and Unhygienic Conditions: Both the original and the replacement room were dirty, including the private pool, which was in an unacceptable state. 3. Water Issues: On the second day, the toilet and shower had no running water, making basic hygiene impossible. 4. Damaged Bedding: The bedsheets provided were torn, old, and completely worn out. 5. Pest Infestation: The most shocking issue was the presence of large bugs and cockroaches running throughout the room, making our stay highly uncomfortable and unsanitary. I have video evidence documenting all these issues, including the broken air conditioning, lack of water, damaged sheets, and cockroach infest

Beach excesses

For the price we payed the hotel was not good. We spent 400$ a night where the TV didn’t work, the food was very bad, and the fan made lot of noise, and the cupboard was broken. Wouldn’t pay more than 200$ a night for this hotel.

Had a great stay! Hotel staff is great, nice pool, plenty of areas to lounge around, love the beach access and food options at the beach shacks. Room was large and really nice. Few kinks with some stuff in the room - hot water taking a while to flow out of the shower, room phone making sounds and disturbing sleep.

Beautiful location & very friendly / helpful staff. It was hard to get towels at the pool

Staff were great, room conditions are not great. Crumbling ceilings, water leaks, dirty carpet , peeling wall paints etc. Definitely not 5 star as listed per Expedia.

Great resort. Food is a major concern.

Excellent service

Not bad. Skip the room with private pool and butler. Private pool is a filthy bug cocktail. The butler is a phone number who doesn't answer. Kind of a waste.

i would never stay or recommend this resort to anyone - There were broken tiles in both adult and children pool The pool towels were torn and threads hanging out The service at the pool was non existence The breakfast service was slow and not organised Tables-at breakfast were dirty

lovely hotel, beautiful clean beach

I paid for a high end room and property and did not receive the service I had expected. My room came with a butler, but I guess they don’t know what a butler is because a butler never showed up even when asked for one. After asking them to arrange for a taxi they said we can give you a number you will have to contact them yourself. Not being from India, it’s hard to make calls in India from a USA number. They had limited dinning options. One restaurant was under construction. And the one that was open had timings for what they serve at what time. The room I booked was the biggest they had with a proper pool attached. But the lights in the pool area did not work. The private pool was dirty and not clean with still water, which they should have turned on the filter before my arrival since I had pre booked my room a while in advance. They whole stay was kind of a let down unfortunately.

Beautiful hotel staffed with wonderful people.

The whole experience and service was impeccable. Our 6 year old had a great time at the resort. Some of folks who went above and beyond are Lana, Samar, the chef and manager at the breakfast place. Very thoughtful and considerate team. Would love to come back again.

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A terrible experience from start to finish, although this was my second stay here.

Falls short of a 5 star experience. Poor housekeeping and poor response when this was brought to hotel's attention.

The rooms we booked was the one wirh plunge pool. Beautiful spacious room and clewn pool with privacy. The hotel staff was also cery polite . Location is right on the beach. Highly recommended property.

Quality of this property has gone down. Rooms and amenities not well maintained. Pool chairs have tattered and stained cushions, room had dirty surfaces, broken shower door handle, room service food left outside of the doors of other rooms for extended periods of time. We love Azaya but some serious maintenance needs to be done to bring this property back to the standard it used to be.