As a frequent visitor to Bandung, I had high expectations for this 4-star hotel. Unfortunately, my stay didn't reflect the standards of a star-rated hotel.
When I first entered the room, it was still dusty, so I had to ask the staff to clean it again. The room facilities appeared poorly maintained, and the toilet looked worn, reducing the comfort of my stay.
The swimming pool area also didn't reflect the cleanliness standards of a 4-star hotel, with a lot of leaf litter left behind. This condition made me choose not to take my child swimming for comfort and safety.
This is a shame, considering this hotel holds a 4-star rating. I sincerely hope that management will conduct a thorough evaluation and improvements, particularly in aspects of cleanliness, facility maintenance, and service quality, to significantly improve the guest experience in the future.