Grand Zuri Hotel Pekanbaru

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Overall Ratings & Reviews Grand Zuri Hotel Pekanbaru

Traveloka (6,039)
Other sources (23)
8.5
Very Good
From 6,039 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.7

Service and Facilites

8.4

People often mention about Grand Zuri Hotel Pekanbaru
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Bedroom (119)
Staff Friendliness (118)
Distance to City Center (102)
Bathroom (100)
Ambiance (97)
Room Space (96)
Hotel Area (89)
Accessibility (87)
Taste (87)
Variety (87)
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Traveler Reviews Grand Zuri Hotel Pekanbaru

Number of reviews per page
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40
Customer reviews
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Vicky C.
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
I booked a superior room, but upon arrival, it was found to be fully booked. I was then upgraded to a deluxe room at no additional cost. Thank you 🙏
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Accommodation's Reply
12 Jun 2026
Dear Vicky C., Thank you for your positive review and appreciation of our hotel. We are committed to providing every guest with the best possible stay experience, no matter the circumstances. Upgrading your room to a Deluxe room will further enhance your stay. We hope this stay was memorable and we look forward to welcoming you back again with our best service. Sincerely, Asanee A.L., General Manager
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Dzul A.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Comfortable and friendly service.
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Accommodation's Reply
03 Jun 2026
Dear Mr. Dzul A., Thank you so much for taking the time to write such a wonderful review. We are delighted that you enjoyed your stay with us and were satisfied with the friendly service from our team. Your comfort and satisfaction are our top priority. We hope to welcome you back in the future with the same excellent service. Sincerely, Asni A. L., General Manager
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a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Recommended. Friendly service, clean, and comfortable.
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Accommodation's Reply
02 Jun 2026
Dear valued customer, Thank you for taking the time to write a positive review. We greatly appreciate your feedback regarding our cleanliness, comfort, and service. This compliment is a great encouragement to our entire team in maintaining the highest quality of service. We look forward to seeing you again at Grand Zuri Pekanbaru on your next visit. Thank you, Asanee A.L., General Manager
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J***o
icon-Staycation
Staycation
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9.1
/10
Reviewed 3 week(s) ago
A suitable place for family
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Accommodation's Reply
30 May 2026
Dear Mr./Ms. J*o, Thank you very much for your positive review. We are delighted to hear that our accommodations and facilities were ideal for a family vacation. We hope to welcome you and your family back again in the future. Sincerely, Asni A.L., General Manager
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S***G
icon-Business
Business
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10.0
/10
Reviewed 3 week(s) ago
The location is very strategic and everything is good.
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Accommodation's Reply
30 May 2026
Dear Mr./Ms. S*G, Thank you for taking the time to share your positive experience. We are very proud to receive your compliments regarding our strategic location and the quality in all aspects of our facility. This review is a great inspiration to our entire team in maintaining and further improving our service standards. We hope to see you again on your next visit. Sincerely, Asni A.L., General Manager
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Verified Traveler
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Business
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10.0
/10
Reviewed 4 week(s) ago
Good and impressive service.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your memorable stay. We hope to welcome you again at the Grand Zuri Pekanbaru Hotel soon. Sincerely, Asanee A.L. General Manager
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A***l
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9.7
/10
Reviewed 4 week(s) ago
The staff is friendly, the service is good.
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Accommodation's Reply
26 May 2026
Dear Mr./Ms. A*i, Thank you so much for your positive review and appreciation of our staff and service. This feedback is a great inspiration to our entire team to continue striving to provide the best possible guest experience. We hope to see you again on your next visit with your family at Grand Zuri Pekanbaru. Sincerely, Asni A.L. General Manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff and service are very good and friendly.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Mr./Ms. A*i, Thank you for your wonderful review of Grand Zuri Pekenbaru Hotel. We are delighted to hear that you had a great experience during your stay with us. We sincerely hope to welcome you and your family again. Sincerely, Asanee A.L. General Manager
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Andres W.
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Business
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9.7
/10
Reviewed 5 week(s) ago
The Wi-Fi is terrible. It doesn't work smoothly. The hotel service is good, the staff is friendly.
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Accommodation's Reply
23 May 2026
Dear Andres W., Thank you very much for taking the time to write a review. We are delighted to hear that you were satisfied with the friendliness of our staff and the service we provided. We apologize for the inconvenience you experienced regarding the unstable Wi-Fi signal during your stay. Your comfort while working is our top priority, and our IT team is investigating and improving network performance to prevent this issue from recurring. We hope to welcome you back again in the future for an even better stay. Sincerely, Asni A. L., General Manager
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a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best, cleanest, and most friendly service. Recommended.
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Accommodation's Reply
23 May 2026
Dear Guests, Thank you for your excellent review and feedback. Maintaining cleanliness and providing friendly service are our top priorities. Your satisfaction motivates our team to continue striving for the best. We look forward to seeing you again on your next visit to Grand Zuri Pekanbaru Hotel. Sincerely, Asanee A.L. General Manager
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Bahauddin I. R.
icon-Business
Business
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9.7
/10
Reviewed 5 week(s) ago
Good and get cheap price, there is discount
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Accommodation's Reply
23 May 2026
Dear Mr. Bahauddin I.R., Thank you very much for taking the time to write a review. We are delighted to hear that you were satisfied with the facilities and prices of our hotel. Our hotel is committed to providing the best service and the most reasonable prices to all our guests. We hope to welcome you back to our hotel in Pekanbaru for your next stay. Thank you again, Azuni, General Manager, A.L.
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f***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel management and staff were friendly, smiling and provided us with good information.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. f*n, Thank you for taking the time to write such a positive review. We appreciate your compliments on the service and information our team provided. This feedback is a great inspiration for us to continue maintaining the quality of our service. We hope to see you again on your next visit to Grand Zuri Pekanbaru. Sincerely, Asni A. L., General Manager
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rudy
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The room is very clean and smells good
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Accommodation's Reply
23 May 2026
Dear Mr. Rudy, Thank you for sharing your wonderful experience with us. We will pass on your compliments on the cleanliness and pleasant scent of the room to our housekeeping team. This will greatly inspire them! We look forward to welcoming you and your family again to Grand Zuri Pekanbaru. Sincerely, Asanee A.L. General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's always a pleasure to stay at the Grand Zuri PKU. The staff is friendly, the cleanliness is excellent, and the atmosphere is comfortable. The Wi-Fi is fast and reliable. It's always a choice every time I visit PKU.
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Accommodation's Reply
23 May 2026
Hello G*t, warm greetings from Grand Zuri Pekanbaru Hotel. Thank you so much for your wonderful review and perfect score. We are delighted to hear that you had a very pleasant stay at our hotel. From the friendly staff, the cleanliness of the rooms, the comfortable hotel grounds, to the smooth Wi-Fi connection, your satisfaction is our top priority, and this positive feedback is a great motivation for the entire team to continue providing the best service. We hope to welcome you back again on your next visit! Sincerely, Asni A.L., General Manager
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The room was comfortable and the breakfast was delicious. The location is close to the city, local coffee shops, and the Siak Bridge.
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Accommodation's Reply
25 Apr 2026
Dear Ms. I*a, Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay and appreciated our breakfast. Our excellent location is a great advantage for guests wishing to explore local cafes and city landmarks such as the Siak Bridge. We look forward to welcoming you back to Grand Zuri Pekanbaru next time. Thank you, Asni A.L., General Manager
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Ira O.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Every time we go home for Eid, and stop by in Pekanbaru, we always stay here...😍
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Accommodation's Reply
18 Apr 2026
Dear Mr. Ira O., Thank you very much for being our regular guest every time you visit Pekanbaru. We are honored that our hotel is your family's first choice for your Hari Raya holiday. Your satisfaction and comfort are our top priority. We are committed to maintaining the quality of our service to ensure that every visit is a memorable experience. We look forward to seeing you again on your next visit with your family at Grand Suri Pekanbaru. Thank you, Asni Al., General Manager
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Indry D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Super loveee with all the service, room, and others!! ❤️
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Accommodation's Reply
18 Apr 2026
Hallo Indry D. Thank you so much for your kind words and for choosing to stay with us. We are thrilled to hear that you enjoyed our service and accommodations. Providing a seamless and memorable experience for our guests is always our top priority. We look forward to welcoming you back in the near future on Grand Zuri Pekanbaru. Cheers Asni A.L General Manager
P***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The room is very comfortable, the food is very delicious, so far so good staying here😊
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Accommodation's Reply
18 Apr 2026
Dear Mr./Ms. P*a, Thank you very much for your positive review. We are delighted to hear that you were satisfied with the comfort of the room and the food we served. Guest satisfaction is our top priority, and your feedback encourages our team to continue striving to provide the best service. We hope to welcome you again on your next visit to Grand Zuri Pekanbaru. Sincerely, Asanee A.L., General Manager
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A***n
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Best of the best in Pekanbaru, Riau
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Accommodation's Reply
10 Apr 2026
Dear A***n Thank you for your kind words. It is wonderful to know that you had a great experience at our hotel. Our team strives to provide the best service possible, and your feedback is truly appreciated. We hope to see you again in the near future on Grand Zuri Pekanbaru. Cheers Asni Alexia Lim General Manager
Asteria P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Overall the hotel is great, the staff are friendly, the food is delicious, it is located in the city center and easy to access everywhere.
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Accommodation's Reply
10 Apr 2026
Dear Ms. Asteria P., Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed the hotel's facilities, the friendliness of our staff, and the food we served. Our excellent location in the heart of the city is one of the advantages we offer to facilitate the travel of all our guests. Your positive feedback is a great inspiration for our entire team to consistently provide the best service. We hope to welcome you again in the future at the Grand Zuri Pekanbaru Hotel. Sincerely, Asanee Alexia Lim, General Manager
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Number of reviews per page
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40