Dear Sir / Madam ,
Thank you for taking the time to share your detailed feedback with us.
We’re glad to hear that you enjoyed the superb views, found our staff to be helpful, and appreciated the spacious, clean room — especially the pillows! It’s wonderful to know that the peaceful environment made your stay enjoyable overall.
We also appreciate your honest remarks regarding the hilltop access, the building condition, and the carpet odour. Your comments are valuable and will be shared with the relevant departments for improvement, especially in ensuring greater comfort for families with infants or elderly guests.
We’re truly happy to hear you plan to return, and we look forward to welcoming you back for an even better experience next time.
Warm regards,
The Management,Damai Lagoon Resort