Quest Hotel Simpang Lima - Semarang by ASTON

Explore Quest Hotel Simpang Lima - Semarang by ASTON
8.4
Very Good
From 12,792 reviews
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Cleanliness

8.4

Room Comfort

8.4

Meal

8.2

Location

8.4

Service and Facilites

8.3

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Traveler Reviews Quest Hotel Simpang Lima - Semarang by ASTON

Number of reviews per page
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Customer reviews
a***s
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
Clean room, quite spacious, clean toilet, decent food, friendly staff
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1 people find it helpful
F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
A very pleasant stay. The hotel staff, especially the receptionist, were very friendly and informative. I was also very helpful in allowing early check-in at 12:00 PM, which was definitely a plus. The room was comfortable and clean. The Daikin air conditioning was just the right amount of cooling and worked very well. The lighting in the room was bright and even, creating a more comfortable atmosphere. The room also felt airtight, which ensured optimal quality rest. Overall, my stay was very satisfying and deserves a 9/10 rating. I would definitely stay again in the future. P.S.: The family room... TOP
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F***y
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 day(s) ago
The hotel room was quite comfortable and clean. The bed was soft, the air conditioning worked well, and the bathroom was well-maintained. The hotel's location is also strategic, providing easy access to various locations. However, the downside is that the room wasn't soundproof, so noise from the hallway or neighboring rooms could still be heard, somewhat disrupting rest. The lights in the room and bathroom were dim (some lights would go out when one switch was turned on). Overall, the stay was satisfactory and well worth the price. It's still highly recommended, with the caveat that soundproofing needs to be improved.
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F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 day(s) ago
The hotel room was quite comfortable and clean. It was a good size, had a soft bed, and the linens and towels were clean. The air conditioning worked well, and the bathroom was well-maintained. The hotel's location is quite strategic, and the atmosphere was relatively quiet, though outside soundproofing did not filter into the room. However, there were a few shortcomings, such as dim lighting in the room and toilet, and some facilities that looked like they needed maintenance. Overall, the stay was quite satisfactory and well worth the price. It's still highly recommended.
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a***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
Clean room, quite tasty food, spacious parking, city center.
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S***n
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Leisure
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9.7
/10
Reviewed 2 week(s) ago
not disappointing and worth it 🥰💯
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Accommodation's Reply
11 Dec 2025
With our deepest respect from Quest Simpang Lima Semarang Hotel, we thank you for choosing us as your guest. We are delighted with your review. We hope this positive experience will inspire your friends when they visit Semarang. We look forward to serving you and your family again in the future. Sincerely, Y. Argowardono, General Manager
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N***i
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
The inconvenience began on December 3, 2025. There was a notice on the second floor stating that there would be an event until 11:30 PM. It was incredibly noisy and lasted beyond the hours stated in the hotel's notice, preventing me from sleeping (the noise was extremely disturbing, as it penetrated into my room). Then, the next day, Thursday, December 4, 2025, at around 8:48 AM, I had breakfast, but it was incredibly crowded, and there were no restaurant staff to refill food, clean glasses, or even find seats for me and the other hotel guests. None were at their stations, and those who were present were all indifferent. My suggestion: If you are hosting a group of guests from government or private institutions, like we did on December 4, 2025, brief the staff and prepare them beforehand so things run smoothly and avoid chaos like that day.
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Accommodation's Reply
09 Dec 2025
Best regards, Quest Hotel Simpang Lima Semarang Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are very happy with your review. Thank you for your comments. We apologize for the inconvenience. Due to the music being too loud, the hotel has already issued a warning. We hope to make improvements in the future. We hope that this good experience will inspire your friends when visiting Semarang. We look forward to serving you and your family again. Best regards, Y. Argovardono, General Manager
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Anton J. L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Cheap price, spacious room, strategic location
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Accommodation's Reply
09 Dec 2025
Quest Hotel Simpang Lima Semarang Warmest regards, Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are very pleased with your review. Thank you for your feedback. We will follow up and improve everything. We hope you will feel more comfortable staying with us in the future. And we hope this good experience will inspire your friends when visiting Semarang. We look forward to serving you and your family in the future. Best regards, Y. Argovardono General Manager
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Diana D. I.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
The loud noises, including loud laughter and unclear shouting from the guests in the next room (basketball team) until 12 midnight, were very disturbing. In the future, please, if there are general guests, do not put them in the same corridor as a noisy team/group like this.
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Best regards, Quest Hotel Simpang Lima Semarang Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are very happy with your review, which helps to enhance and improve our work efficiency. We have closed the first floor area for a group of students which caused a lot of noise. We apologize for the inconvenience. We hope that the situation will improve in the future and we sincerely look forward to serving you and your family. Best regards, Y. Argovardono General Manager
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I like this hotel...there is one thing missing...the shower in the bathroom is not strong enough
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Quest Hotel Simpang Lima Semarang Best regards, Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are very pleased with your review. We have reported the issue of low water in the shower for investigation. We apologize for the inconvenience. Hope to improve in the future. Hopefully, the good experience will be a good recommendation for your relationship when visiting Semarang. And we still look forward to serving you and your family. Best regards, Y. Argovardono General Manager
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Verified Traveler
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
The towels were black, the blankets hadn't been changed, and the room wasn't clean.
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Quest Hotel Simpang Lima Semarang Dear Sir, Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We highly appreciate your helpful comments. We have reported the issue of dirty towels and unreplaced blankets to the housekeeping department for investigation. We apologize for the inconvenience. We hope the situation will improve in the future and we sincerely look forward to serving you and your family. Best regards, Y. Argovardono General Manager
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P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
This hotel has improved a lot!
1 people find it helpful
Accommodation's Reply
21 Nov 2025
Warm greetings from Quest Hotel Simpanglima Semarang. Thank you for your trust in staying at Quest Hotel Simpanglima Semarang. We are very pleased with your review. We hope this positive experience will be a recommendation for your friends when visiting Semarang. We look forward to continuing to serve you and your family. Sincerely, Y. Argowardono, General Manager
y***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Nice to stay with family, comfortable for kids, food is also delicious with lots of variety.
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Accommodation's Reply
21 Nov 2025
Quest Hotel Simpang Lima Semarang Best regards, Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are very pleased with your review. We hope this good experience will be a good recommendation to your friends when visiting Semarang. We look forward to serving you and your family again. Best regards, Y. Argovardono General Manager
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Anggi S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
There are some things that are not very pleasing about the service, such as during breakfast, the staff were dismissive, but overall it was very satisfying.
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Accommodation's Reply
20 Nov 2025
Quest Hotel Simpang Lima Semarang Sincerely, Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are honored to receive such a helpful review. There was a staff member in our restaurant service department who was not very satisfied. We have reported this matter to the head of restaurant service. We apologize for the inconvenience caused. We hope that things will be better in the future and hope that this good experience will be a recommendation for you and your family in Semarang. We hope that we will continue to serve you and your family when you visit Semarang. Best regards, Y. Argovardono General Manager
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 5 week(s) ago
A clean hotel with complete facilities, and a varied breakfast. Very satisfied with my stay here.
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Accommodation's Reply
21 Nov 2025
Quest Hotel Simpang Lima Semarang Best regards, Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are very pleased with your review. We hope this good experience will be a good recommendation to your friends when visiting Semarang. We look forward to serving you and your family in the future. Best regards, Y. Argovardono General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel's location is strategic, as it's in the heart of Semarang, making it easy for anyone to travel, whether to the Old Town area, the mosque square, Simpang Lima, Lawang Sewu, or even culinary delights. In terms of location, it's on a regular street, not a protocol street, but quite convenient. However, the road leading to the main road is quite winding. The hotel's atmosphere is comfortable, although the sounds of people talking and walking can be heard in the room. I stayed in a Family Room on the second floor, so because it was a weekend, the bustling atmosphere and the children's excitement were quite audible. But so far, it's safe and doesn't disturb my rest. The food is delicious and varied. Especially on weekends, the hotel staff opens a "food stall" at the entrance, which is great for snacks, from ginger milk to fried foods. The hotel staff are also friendly, and check-in and check-out are smooth. Parking facilities are good, the elevators are a bit noisy, the adult pool is 1.3 meters deep, and the hotel hallways have a somewhat old-fashioned feel, perhaps because the hotel has been around for a while, only changing management (which is possible).
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Accommodation's Reply
19 Nov 2025
Quest Hotel Simpang Lima Semarang Best regards, Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are very pleased with your review. We hope this good experience will be a good recommendation to your friends when visiting Semarang. We look forward to serving you and your family in the future. Best regards, Y. Argovardono General Manager
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j***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The check-in process took a long time. It was supposed to be at 2 pm, but we got our room at 3 pm. The food was average, the room was clean, and the hotel is close to Soto Bokoran, Kelengan Restaurant, and other culinary delights.
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Accommodation's Reply
17 Nov 2025
Quest Hotel Simpang Lima Semarang Sincerely, Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are very happy with your review, which is very useful for our future operations. Regarding the long check-in time, we have reported this matter to the front desk for improvement. We apologize for the inconvenience. We hope the soundproofing system will be better. We hope it will be a good experience, which can be a recommendation for your relationship. And you and your family still hope to visit Semarang again. Best regards, Y. Argovardono, General Manager
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J***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Fast response when there is a problem with the water tap and the food is delicious.
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Accommodation's Reply
17 Nov 2025
Quest Hotel Simpang Lima Semarang Best regards, Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are very pleased with your review and we are happy to respond to guest comments and complaints promptly. We hope this good experience will be a recommendation for your friends when visiting Semarang. We look forward to serving you and your family in the future. Best regards, Y. Argovardono General Manager
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Noni G.
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
The room is quite spacious, clean, and the staff is polite and friendly. What makes the room uncomfortable is that there is an internet router attached to the drywall and when you turn off the lights, the internet light flashes. I suggest to the hotel management to move it because it is very uncomfortable for me and other guests who want to sleep in the dark. Thank you
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Accommodation's Reply
17 Nov 2025
Quest Hotel Simpang Lima Semarang Sincerely, Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are very happy with your review, which is very helpful. We will try to move the internet router to make sleeping in the dark more comfortable. We apologize for the inconvenience and hope that the situation will improve in the future. We hope that this good experience will be a good recommendation for your relationship when visiting Semarang, and we still look forward to serving you and your family. Best regards, Y. Argowardano, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
7.0
/10
Reviewed 6 week(s) ago
I found a tomcat in my room. The room wasn't properly cleaned, the table was still dirty and dusty, and the trash I left on it wasn't thrown away.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Quest Hotel Simpang Lima Semarang Best regards, Thank you for your trust in staying at Quest Hotel Simpang Lima Semarang. We are very much appreciated for your helpful review. There is a male cat and the cleanliness of the room is not enough. We have reported this matter to the housekeeping department for checking. We apologize for the inconvenience. We hope that the situation will improve in the future. We sincerely look forward to serving you and your family. Best regards, Y. Argovardono General Manager
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