Access to the hotel within the parking area is unclear, and taxi drivers often don't know where the hotel lobby is. Directions from the parking area to the hotel lobby would be better.

The room was spacious and worth the price. Facilities all good (toiletries, fridge, TV etc).

Stayed here for two nights, it's basically an apartment, but parking is difficult.

Overall everything is comfortable except for the motorbike parking which is far away.

The hotel staff were friendly... pleasant... Thank you for everything. Rahayu 🙏

We were grateful for the patience of the restaurant staff who always waited for us to finish breakfast. Even though we arrived at 9:30 a.m., some of the food was probably no longer fresh and the buffet wasn't refilled, perhaps because they didn't want to throw away leftovers since they were closing at 10 p.m. They also offered other food before clearing the buffet. What I regretted was why there wasn't any coffee in a 5-star hotel when the staff offered me something else. Ironically, it was only 9:50 a.m. and the coffee was already out. After all, customers come to the restaurant asking for coffee, so it's a must-have, especially since it wasn't closing time yet.

+: Spacious room with a bathtub at a fairly affordable price, clean pool, quite varied and tasty food. -: The receptionist, if not asked, did not explain breakfast, facilities on which floor, and so on. The cleaning staff at the pool were also curt and the access was a bit confusing. Because we wanted to go to the shower room but had to go around and the muddy floor we walked on, we were treated cynically. I could have reprimanded them, but oh well. There were lots of small cockroaches in the bathroom.

keep up the friendliness, sis

It was a pleasure staying here💯...

The hotel staff is friendly and informative.

Thank you for the wonderful stay. The facilities were complete, and the room was very comfortable. Absolutely top-notch.

⭐⭐⭐⭐⭐ Thank you very much for the service and request, actually I asked for a mirror art request, maybe because there wasn't one, they gave me a cake and a greeting instead. So far it's very comfortable here, only the TV in the main room can't be turned on and there's trash in the refrigerator that I probably forgot to throw away. If I go on holiday again, I'll come here again🥹🩷

The room service was very slow. For example, asking for cutlery or door mat or whatever, it had to be called the front office several times. Even if it was okay, it had to be asked several times, and it seemed like they had to confirm it between divisions many times because it took so long. Then on the last day, I asked for room cleaning, but it wasn't given, the reason being because it was the last day (total stay was approximately 5 nights if I'm not mistaken). Well, I paid until that day, sis, even late check out was also paid, so I'm not entitled to service. Oh, the first day I checked in and when I first moved in, the floor was dirty. Not recommended for this price with the service.

Everything is good, only the TV in the room doesn't work.

I was incredibly fortunate to stay here. My reservation was fully booked, so upon check-in, I was upgraded for free. The service was excellent, thank you.

It's really worth it honestly, the room is spacious plus very complete, there is a living room, kitchen, and bathtub, and this is really suitable for those who really want a staycation because the facilities are SO MANY, from the swimming pool to there is a jacuzzi, gym, jogging track, and tennis court, and all the staff are really friendly. In short, it's really suitable for a staycation and family time!! The only thing lacking is the breakfast, in my opinion, the taste is xoxo, but otherwise it's awesome👍🏻👍🏻👍🏻

The swimming pool is nice. It has hot water. And the sports facilities are complete.

The hotel rooms and facilities are really good. The breakfast is just so-so, it should be more varied.

When checking in, the booked room was already occupied, so we had to wait to find another room.

I actually have no complaints about anything else: the room was nice, the staff was friendly, and the food was delicious. Honestly, this should have been a fun experience until I was unlucky enough to stay there on March 28, 2026. A swimming club (I don't know what kind of professional team they were, they wore red and white shirts with INDONESIA written on them) took over most of the pool for practice, causing a disturbance. Eight professional swimmers lined up doing laps, preventing anyone from getting through. The coach whistled and shouted instructions. I don't care how professional you are, if you want to practice like this, please reserve the pool for private use. Don't cause a disturbance. There were kids playing ball in the water who had to move aside, and people who were swimming freely were trapped in a corner. This is a public place, please share with others! I request that the poolside staff be more vigilant and disciplined in situations like this.