BEST WESTERN Mangga Dua Hotel & Residence

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8.3
Very Good
From 5,649 reviews
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Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.3

Service and Facilites

8.3

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Traveler Reviews BEST WESTERN Mangga Dua Hotel & Residence

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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
good and according to the budget issued
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d***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel staff was friendly and the check-in process was very easy and fast.
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Ashadi N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The suite I got was excellent for the price. I loved it. If the price remains competitive, I'll stay again if I have the chance to visit Jakarta.
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D***i
icon-origin-TRAVELOKA
6.3
/10
Reviewed 4 week(s) ago
Stated on Google this is 4star hotel but the facts when stay is really terrible. I stay for Junior suite room but.... - Air conditioner error and need several times a day for called staff to fixed it. - First entered the room the pillows cover is yellow-dark-spot. - Also the breakfast tastes not really interesting. - Restaurant/room service only available until 10pm. - There's two TV in the room but it's old versions smart TV so need time to process the program even to connect to wifi is slow. - slow-speed wifi, sometimes cant connect to handphone The only good thing about this hotel is their staffs services and politeness's, the rest is terrible. I think its too much to give this hotel rates on 4 star.
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Cahyaponti
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Want to go shopping at Mangga Dua ITC and Mangga Dua Morning Market is close.
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Mr. Cahyaponti, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Mangga Dua Hotel and Residence
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Highly recommended. Our last vacation was at Ancol, and we booked a g**b for 20,000-30,000 Rupiah plus. The room was huge; the three of us didn't need an extra bed because we chose the two queen beds. We'll be staying here again next time.
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1 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Mangga Dua Hotel and Residence
N***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel's location is very strategic, still in the center of Jakarta.
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1 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Mangga Dua Hotel and Residence
S***o
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 week(s) ago
The elevator to go up has to wait 10 to 15 minutes...
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Accommodation's Reply
14 Nov 2025
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us. Sincerely, Management Best Western Mangga Dua Hotel and Residence
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The hotel room is good, but unfortunately it's combined with the residents, so it takes a while to get up the elevator. Overall, the staff are friendly.
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Accommodation's Reply
14 Nov 2025
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us. Sincerely, Management Best Western Mangga Dua Hotel and Residence
Y***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly staff, complete hotel facilities, electrical sockets in the room are a bit fragile, for twin beds there is only one socket near the bed
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Accommodation's Reply
27 Oct 2025
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Mangga Dua Hotel and Residence
Rafardhan J. A.
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
1. Check-in took almost 2 hours to get a room. I booked the day before. I'm still waiting for the room. 2. When I got the room, the AC was HOT. Error. I called twice before the technician arrived. 3. The building is connected to an apartment building. So the elevator took a long time. Because the hotel is on the 27th floor and above, I got it on the 32nd floor. 4. I left the key in case it wouldn't work. When I got to my room, it was an error. I had to go down again to refresh my card. 5. On the second day, I asked for the room to be cleaned in the morning before leaving. I returned to the hotel at 3:00. The room hadn't been cleaned. VERY DIRTY. I stayed 4 days and 3 nights, by the way. VERY NOT RECOMMENDED
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Accommodation's Reply
27 Oct 2025
Dear Mr. Rafardhan J. A, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please do not hesitate to contact us. Sincerely, Management Best Western Mangga Dua Hotel and Residence
Rafardhan J. A.
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 10 week(s) ago
1. Long check-in. Almost 2 hours to get a room. Already booked H-1. The room is still waiting. 2. When I got the room, the AC was hot, error. Called twice before the technician came. 3. The high-rise building is combined with an apartment, so the elevator took a long time because the hotel is on the 27th floor and above. I got it on the 32nd floor. 4. The key had been left in anticipation of not being able to tap. When I got to the room, error, had to go down again to refresh the card. 5. On the 2nd day, I asked for the room to be cleaned since morning before leaving. Back at the hotel at 3, the room had not been cleaned, it was very dirty. I stayed 4 days and 3 nights btw. If I could give a minus rating, I would give it a minus.
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Accommodation's Reply
27 Oct 2025
Dear Mr. Rafardhan J. A, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please do not hesitate to contact us. Sincerely, Management Best Western Mangga Dua Hotel and Residence
Rafardhan J. A.
icon-Business
Business
icon-origin-TRAVELOKA
5.6
/10
Reviewed 10 week(s) ago
1. Long check-in. Almost 2 hours to get a room. Already booked H-1. The room is still waiting. 2. When I got the room, the AC was hot, error. Called twice before the technician came. 3. The high-rise building is combined with an apartment. So, the elevator took a long time because the hotel is on the 27th floor and above. I got it on the 32nd floor. 4. The key had been left in anticipation of not being able to tap. When I got to the room, error, had to go down again to refresh the card. 5. On the 2nd day, I asked for the room to be cleaned since morning before leaving. Back at the hotel at 3, the room had not been cleaned. Very dirty. I stayed 4 days and 3 nights btw.
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Accommodation's Reply
14 Nov 2025
Dear Mr. Rafardhan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us. Sincerely, Management Best Western Mangga Dua Hotel and Residence
W***S
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The room on the 32nd floor still has mosquitoes. The walls are partitions, not brick.
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Accommodation's Reply
27 Oct 2025
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Mangga Dua Hotel and Residence
M***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 12 week(s) ago
Stayed here because it was close to a concert venue, the room was nice, but when checking in it was quite a long wait because there were a lot of people checking in.
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Accommodation's Reply
27 Oct 2025
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Mangga Dua Hotel and Residence
Aurellyo J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Really great, a 4-star hotel at a low price
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Mr. Aurellyo J. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Mangga Dua Hotel and Residence
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Located near JIS. Affordable enough to accommodate concerts at JIS. They also have NCT Dream songs on their breakfast playlist. Love it.
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Accommodation's Reply
06 Oct 2025
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Mangga Dua Hotel and Residence
l***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The hotel was comfortable, and the rooms were also comfortable. The staff was friendly. Housekeeping needs to be evaluated. Room cleanliness needs to be improved. Upon check-in, the table and other items were dusty, and the bathroom still had towels from previous guests. Cleanliness needs to be further evaluated. However, the hotel is highly recommended for a staycation.
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2 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Mangga Dua Hotel and Residence
agung s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The hotel is quite comfortable, but the reception service is convoluted and slow. Hopefully, this minor issue can be fixed.
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Mr. Agus S, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Mangga Dua Hotel and Residence
RATIH P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very affordable room rates, large rooms, and a safe environment. Breakfast is also available at an affordable price. The rooms are always cleaned, and the bathroom and minibar are always freshly stocked.
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Accommodation's Reply
06 Oct 2025
Dear Mrs. Ratih P, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management Best Western Mangga Dua Hotel and Residence
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