Dear Ms. Hendra G., Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced during check-in, particularly regarding the non-smoking room. We understand this situation was disappointing and did not reflect the standard of service we should provide to our guests. We must inform you that this issue arose due to a discrepancy in room availability information during a period of high occupancy. However, this is certainly not an excuse. Our team should have communicated and handled this issue more quickly, clearly, and empathetically to avoid any further inconvenience to you. We have forwarded your feedback to the relevant team for evaluation and learning to prevent similar incidents from occurring in the future. We have also noted your feedback regarding the synchronization of crucial information between the hotel and the booking application, especially concerning smoking and non-smoking room options. This is a significant concern for us, and we will follow up to improve the accuracy of information and guest convenience in the future. Furthermore, we appreciate your appreciation of our breakfast. We are delighted to know that the quality and variety of our breakfast menu contributed to your enjoyment of your stay. We apologize again for the inconvenience caused. We appreciate your feedback and hope to welcome you back in the future with even better service that meets your expectations. Sincerely, Diana Afriza, Assistant Customer Experience Manager

Dear Valued Guest, Thank you very much for your review of Pullman Jakarta Central Park Hotel! We are delighted that you felt comfortable and received friendly service from our team. We hope to welcome you back again! Sincerely, Diana Afriza, Assistant Customer Experience Manager

Dear Value Guest, Thank you for your feedback! We’re glad to hear that overall everything was good enough for you. Your comments are valuable to us as we continue improving to provide an even better experience on your next visit. We look forward to welcoming you back again soon! Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest Thank you for your wonderful feedback! We are delighted to hear that your daughters enjoyed the playground and had a happy stay with us. Your kind words mean a lot, and we look forward to welcoming you and your family back to Pullman Jakarta Central Park soon. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the mix-up with the baby bed and the delay in arranging it. We are glad, however, that our team was able to make the necessary adjustment for you. Please rest assured that we will take note of this to ensure smoother arrangements for your future stays. We truly appreciate your understanding and hope to welcome you back soon for an even more seamless experience. Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the room condition, Wi-Fi connection, and lift waiting time. Please rest assured that we have shared your comments with our Engineering and Housekeeping teams for immediate attention and improvement. We are, however, pleased to know that you enjoyed our breakfast selection. Your feedback is very valuable to us as we continuously strive to enhance our guest experience. We hope to have another opportunity to welcome you back and provide you with a much-improved stay. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Value Guest, Thank you for your wonderful feedback! We’re delighted to know that you enjoyed our strategic location, comfortable room, complete amenities, and the variety of tasty meals. Your kind words truly encourage our team to keep delivering memorable experiences for all our guests. We look forward to welcoming you back to Pullman Jakarta Central Park soon! Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you so much for your wonderful feedback! We’re delighted to hear that you had an enjoyable stay and appreciated our friendly team, spacious and clean room, as well as the kids’ playground. Your kind words truly motivate us to continue providing the best experience for all our guests. We look forward to welcoming you and your family back again soon for another pleasant stay. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Value Guest, Thank you for sharing your experience! We’re delighted to hear that you enjoyed the food, view, and comfortable bed. We appreciate your feedback regarding the bathroom privacy and will take it into consideration for future improvements. We’re glad this didn’t overshadow your stay and look forward to welcoming you back soon! Sincerely, Diana Afriza Asst. Guest Experience Manager

Dear Valued Guest, Thank you for your perfect rating and for sharing such wonderful feedback. We’re delighted that you enjoyed our strategic location, spacious room, and the wide variety of breakfast options. It’s also great to know that you appreciated the activities available for children. We truly look forward to welcoming you and your family back for another enjoyable stay with us. Regards, Diana Afriza Asst. Guest Experience Manager

Dear Ms. Dumaria Y, Thank you for your positive review. We are pleased to hear that you enjoyed the cleanliness of the hotel and our convenient location close to the mall. We look forward to welcoming you back to Pullman Jakarta Central Park. Best regards, Diana Afriza, Assistant Guest Experience Manager

Dear Mr/s. Thi B. N. H., Thank you very much for your wonderful rating and kind words. We’re delighted to know you found our service friendly, convenient, and thoughtful. It was our pleasure to host you, and we look forward to welcoming you back soon for another memorable stay at Pullman Jakarta Central Park. Warm regards, Diana Afriza Asst. Guest Experience Manager

Dear Guest, Thank you for your positive review. We are delighted to hear that your check-in process was quick and that you had a pleasant stay at our hotel. We look forward to welcoming you back to Pullman Jakarta Central Park. Sincerely, Diana Afriza, Assistant Guest Experience Manager

Dear Mr. Abdul S, Thank you for your review! We are delighted to hear that you had a pleasant stay at the Pullman. We look forward to welcoming you back soon for an even more enjoyable experience. Best regards, Diana Afriza, Assistant Guest Experience Manager

Dear Ms. Sofice F, Thank you very much for your positive review. We are pleased to know that our cleanliness, cuisine, staff service, and views provided a pleasant experience for you. We look forward to welcoming you back for another memorable stay at Pullman Jakarta Central Park. Best regards, Diana Afriza, Assistant Guest Experience Manager

Dear Value Guest, Thank you for your review and appreciation of our service. Regarding your feedback regarding the elevator speed, please allow us to clarify that our elevators do take a little longer as they have to travel through 12 floors of parking from the Ground Floor to the Lobby. However, we are constantly striving to find solutions to ensure the comfort and efficiency of all our guests. We look forward to welcoming you back for an even more enjoyable experience in the future. Best regards, Diana Afriza, Asst. Guest Experience Manager

Dear Value Guest, Thank you for your appreciation and feedback. We are pleased to know that you are satisfied with our service. Regarding the elevator, we apologize for the inconvenience. We would like to inform you that there are 12 floors of parking areas from floor G to L, so the elevator travel time may feel longer. However, your feedback is highly appreciated and will be used in our future evaluations to improve guest comfort. Best regards, Diana Afriza, Asst. Guest Experience Manager

Dear Mr. Andrian, Thank you very much for your kind recommendation and positive feedback. We are delighted to hear that our team made your stay pleasant from check-in and throughout your time with us. We look forward to welcoming you back for another great experience at Pullman Jakarta Central Park. Regards, Diana Afriza Asst. Guest Experience Manager

Dear Mr. Andrian, Thank you very much for your kind recommendation and positive feedback. We are delighted to hear that our team made your stay pleasant from check-in and throughout your time with us. We look forward to welcoming you back for another great experience at Pullman Jakarta Central Park. Regards, Diana Afriza Asst. Guest Experience Manager

Dear Value Guest, Thank you for taking the time to share your experience during your stay with us. First of all, we sincerely apologize for the inconvenience you experienced, especially regarding the late check-in, the condition of the air conditioning in the room, and the quality of the food that did not meet your expectations. We understand that waiting more than three hours for your Suite room is an unpleasant experience, especially during the time when you should have been able to rest. Regarding the air conditioning and the quality of the room service food, we are also very sorry that they did not meet your expectations. We will immediately follow up on this feedback with the relevant team to prevent a recurrence in the future. Once again, we thank you for this very valuable input. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Sincerely, Diana Afriza, Asst. Guest Experience Manager