I'm sorry, this is the first time I've felt so disappointed and it didn't meet my expectations. The holiday atmosphere I expected was a vacation and enjoying the hotel facilities, but it was a BIG ZERO. The hotel is under major renovations. So there are no other facilities, just bed and breakfast. There's no swimming pool, gym, or anything else. Please don't use the "Under Renovation" photo in any other photos, but make it the main photo and correct it. This way, guests will be fully aware that the hotel is undergoing major renovations and has no facilities, and they won't feel trapped like I did.
When I arrived, there was no one at all in the front (old lobby). I had to walk around twice looking for anyone and where the hotel lobby was.
This is the first time I've stayed in a 4-star hotel and the room was full of ants. I couldn't leave food in the room; the ants immediately swarmed over it. Luckily, I got room 301, with a connecting door, and even the next room's cough could be heard clearly in the room.
It really made me shake my head during my two-night stay at this hotel.
However, I must acknowledge the duty manager's excellent handling of my complaint last night, and the prompt evaluation, as no one was on duty in the lobby for a long time when I first arrived. Breakfast was also delicious and quite varied.
Thank you very much in advance.