Horison Samarinda

Explore Horison Samarinda

Overall Ratings & Reviews Horison Samarinda

Traveloka (6,538)
Other sources (4)
8.7
Very Good
From 6,538 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.7

Service and Facilites

8.8

People often mention about Horison Samarinda
All
Bedroom (137)
Staff Friendliness (134)
Distance to City Center (130)
Ambiance (127)
Room Space (127)
Bathroom (120)
Accessibility (113)
Hotel Area (112)
Taste (100)
Family Friendly (97)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Horison Samarinda

Number of reviews per page
20
40
Customer reviews
N***l
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 day(s) ago
A comfortable resting place for those coming from off-island. I've stayed here several times, and the service and location are friendly and comfortable.
Translated by Google Icon
See original
Find this review helpful?
s***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 day(s) ago
Every time I'm assigned to this hotel, I'm familiar with the area, it's easy to find food, and the rooms are comfortable. Thanks.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2026
Dear Mr./Ms. S*i, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
W***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The mattress is soft, clean, the staff is friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2026
Dear Mr./Ms. W*n, "Sincerely yours, from Horizon Samarinda Hotel" Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
Profile Picture
Agus R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Rating: 5/5. I just completed a stay at Horison Ultima Samarinda and was overall very satisfied with the service and facilities. This hotel is a great choice for both business trips and short vacations in Samarinda. 1. Room and Cleanliness My room was clean, spacious, and well-maintained. The modern interior design created a comfortable feeling from the moment I entered. The bed was soft, the air conditioning worked optimally, and the bathroom was clean with consistent hot water. Housekeeping arrived on time and paid attention to detail in cleaning the room. 2. Staff Service The front office and concierge teams were very professional, friendly, and responsive. Check-in and check-out were quick and hassle-free. Every request I had was handled promptly and politely, reflecting the high standards of service at a star-rated hotel. 3. Facilities The pool and gym area are well-maintained, perfect for relaxing after a long day of activities. The pool is spacious and includes a children's pool, and the view from the pool is also stunning, as it is located on the top floor. 4. Strategic Location The hotel is located in the center of Samarinda, close to shopping centers, hospitals, and offices. Access to APT Pranoto Airport is also relatively easy, making it convenient for guests with busy schedules. Overall, Horison Ultima Samarinda offers good value for money. The professional service, comfortable rooms, and strategic location make me consider staying again in the future. Thank you to the entire Horison Ultima Samarinda team for a pleasant stay.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Mr. Agus R, "Sincerely yours, from Horison Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best service throughout your stay. We hope to welcome you back to Horison Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
s***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
Standard room size, comfortable atmosphere, lots of food stalls around the hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2026
Dear Mr./Ms. S*i, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
E***y
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
Second time staying here, everything is ok, only the soundproofing problem in the room is that you can still hear other guests' voices and there are also noisy sounds of furniture being moved around.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr./Ms. E*y, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best possible service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel is comfortable and clean... The staff is very friendly... The room is also very tidy and the AC is quite cold. It's okay, in short.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 May 2026
To A*s: "With highest regards from Horizon Samarinda Hotel." Thank you for taking the time to write a review. We are honored to have provided you with the best possible service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager.
Translated by Google Icon
See original
J***r
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, check in and check out are fast. For the same price, you can get a room that is more spacious than similar hotels. The restaurant is ready at 6, the food is delicious, my favorite is cassava compote. However, there is less variety for heavy meals. Overall, it could be an option if you are staying in Samarinda.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 May 2026
Dear Mr./Ms. J*r., "Sincerely yours, from Horizon Samarinda Hotel" Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Check-in and check-out times were fast and the FO service was very friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 May 2026
Dear Mr./Ms. G*t, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best possible service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
MasyaAllah.. The service is very satisfying.. The security is incredibly kind.. Helpful.. Thank you very much🙏🏻
Translated by Google Icon
See original
+5
Find this review helpful?
Accommodation's Reply
18 May 2026
Dear Mr./Ms. S*i, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
n***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Overall, it was okay, but this time the breakfast was a bit disappointing. The snapper wasn't fresh, and the smell was unpleasant when eaten, and the fried rice noodles tasted like plastic. Maybe you should review the quality control in the future, sis. Thank you.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2026
Dear Ms. N*a, Thank you for taking the time to provide us with your review and feedback. We are delighted to hear that your overall stay was positive. However, we apologize for the inconvenience you experienced while having breakfast in our restaurant. Your comments regarding the quality of the sea bass, which was not as fresh as expected, and the stir-fried glass noodles, which did not meet your expectations, have been received and will be forwarded to the kitchen and food and beverage teams for further evaluation. We understand that food quality is a vital part of the guest experience, and therefore this is a key concern for us. Thank you for your feedback regarding improvements to quality control. We will use this as a basis for our evaluations to ensure that the quality of the food served is maintained and meets our standards. We greatly appreciate your feedback and hope to welcome you back again for a better experience on your next visit. Sincerely, Front Office Manager
Translated by Google Icon
See original
E***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Just a bit disturbed by the neighbors next door. Everything else is fine.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2026
Dear E*s, Thank you for taking the time to write a review about your stay. We apologize if your comfort was slightly disturbed by noise or activity from the neighboring room. Guest comfort and quality of rest are our top priority, so we will take your feedback into consideration to improve your future stay. We are pleased to hear that your overall stay was positive. Thank you for appreciating our hotel. We hope to welcome you back on your next stay and provide you with an even more comfortable and memorable experience. Sincerely, Front Office Manager
Translated by Google Icon
See original
C***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.1
/10
Reviewed 8 week(s) ago
Stayed there overnight. When I checked in with my young child at the check-in desk, the receptionist gave me a smoking room! When I checked in, the receptionist didn't confirm the room type; they usually ask if it's another hotel. I also forgot to ask for non-smoking, but the staff should have asked. The room was on the 3rd floor. It was safe during the day, no cigarette odor. I only realized at night when I saw an ashtray and the increasingly strong smell of cigarettes in the room and around the hallway. I was too lazy to move and complain. So please retrain the staff. How can guests with small children be given a smoking room!!! When I got home, my clothes all smelled of cigarettes. The room wasn't soundproof either. Other facilities, such as food, gym, and swimming, were okay. Unfortunately, there was no awareness from the staff that guests with small children should have a non-smoking room.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2026
Dear Mr./Ms. C*Y, Thank you for taking the time to review your stay experience. We apologize for the inconvenience you experienced regarding the smoking room while staying with your family. We understand that the comfort and health of your family, especially the children, are of utmost importance. We regret that the front desk team did not double-confirm your room type upon check-in. We have forwarded this feedback to the relevant team for evaluation, so that future check-ins will be more efficient and thoughtful to ensure customer needs are met. Thank you for your feedback. Reviews like this are very important for us to continuously improve the quality of our service. We hope to welcome you back again and provide you with an even better stay experience in the future. Sincerely, Front Desk Manager
Translated by Google Icon
See original
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff is friendly, the room is clean and the facilities are okay.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
20 Apr 2026
Dear Mr./Ms. N*i, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
Profile Picture
Nur F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The best hotel in Samarinda, recommendations, service, cleanliness, food all the best.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 May 2026
Dear Mr./Ms./Mrs./Ms./Mrs./Ms./etc., "Sincerely yours, Horizon Samarinda Hotel" Thank you for taking the time to write a review. We are honored to have provided you with the best service throughout your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
Candra D. r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff is friendly and nice. The location is also good.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2026
Dear Ms. Kendra D. R., "Sincerely yours, from Horizon Samarinda Hotel" Thank you for taking the time to write a review. We were delighted to provide you with the best service throughout your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
E***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Hotel with cheap price, spacious room, satisfactory room facilities, overall good service excellent 👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2026
Dear Mr./Ms. E*y, "With highest regards from Horizon Samarinda Hotel," Thank you for taking the time to write a review. We are honored to have provided you with the best possible service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Overall, it's great, two thumbs up..👍👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2026
Dear Mr./Ms. R*y, "Sincerely yours, from Horizon Samarinda Hotel" Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
w***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Happy and satisfied, the service is good, all the staff are very friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2026
To W*a. "Warm greetings from Horizon Samarinda Hotel." Thank you for taking the time to write a review. We are honored to have provided you with the best service during your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
Profile Picture
iwansetiawan
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The room is clean, the staff are all friendly, the food is also delicious and has a lot of variety, it's nice to stay here, next time I will choose Horison again to stay.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
20 Apr 2026
Dear Mr. Ivan Setiawan, Greetings from Horizon Samarinda Hotel. Thank you for taking the time to write a review. We are proud to have provided you with the best service throughout your stay. We hope to welcome you back to Horizon Samarinda Hotel again. Sincerely, Front Office Manager
Translated by Google Icon
See original
Number of reviews per page
20
40