Grand Tjokro Jakarta

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Overall Ratings & Reviews Grand Tjokro Jakarta

Traveloka (9,761)
Other sources (71)
8.3
Very Good
From 9,761 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.1

Location

8.5

Service and Facilites

8.3

People often mention about Grand Tjokro Jakarta
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Staff Friendliness (189)
Bedroom (178)
Ambiance (160)
Distance to City Center (147)
Bathroom (145)
Room Space (143)
Accessibility (135)
Hotel Area (135)
Taste (122)
Variety (118)
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Traveler Reviews Grand Tjokro Jakarta

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Customer reviews
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 day(s) ago
Breakfast was okay, and the rooms were also okay, but unfortunately, the restaurant doesn't have a smoking area. For a 4-star hotel, that's not enough.
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Muhammad F. A.
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Leisure
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6.8
/10
Reviewed 6 day(s) ago
Please improve the friendliness of the hotel staff, especially the lobby entrance. There's no hotel staff or security at all. I had to carry my own luggage, even my pregnant wife had to help carry it from the car to the lobby and up to my room. Please improve the swimming pool, which is also dirty and poorly maintained.
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Accommodation's Reply
26 Apr 2026
Thank you for your review and feedback. We sincerely apologize for the unpleasant experience you and your family had, particularly the lack of assistance upon arrival at the lobby and the situation where you had to carry your luggage to your room yourself, especially with your wife pregnant. This incident should not have occurred and does not reflect our standards of service at Grand Joro Jakarta. We also regret the poor maintenance of the swimming pool as you mentioned. This feedback has been taken seriously and we will immediately follow up with the relevant teams, including the reception (lobby/security) department, housekeeping, and common area maintenance department. We greatly appreciate this honest criticism, as it helps us make necessary improvements to prevent such incidents from happening again. We hope to have the opportunity to improve your experience on your next stay. Sincerely, Grand Joro Jakarta Hotel
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E***r
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Staycation
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6.3
/10
Reviewed 6 day(s) ago
The first day I arrived, the pillowcase had lots of hair on it. The sheets also had lots of red and brown stains in several places. The sink faucet was really hard to use (hard). The lights went out at night on the second day of my stay 🤦‍♀️. I always need to update my room key with the receptionist when I leave the room, because the key definitely won't work if I want to tap it on the door. The TV remote is often problematic, sometimes it works, sometimes it doesn't.
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H***u
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9.7
/10
Reviewed 1 week(s) ago
The hotel is big, nice, very comfortable and strategic...
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Accommodation's Reply
26 Apr 2026
Thank you very much for your review. We are delighted that you found our hotel spacious, comfortable, and conveniently located. Your satisfaction motivates us to continue striving to provide you with the best service at Grand Tjokro Jakarta. We hope to welcome you back again soon. Sincerely, Grand Tjokro Jakarta
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Clean rooms, delicious and varied food.
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Accommodation's Reply
26 Apr 2026
Thank you very much for your review. We are delighted to hear that you were satisfied with the cleanliness of your room and enjoyed the delicious and varied meals during your stay at Grand Joro Jakarta Hotel. Your feedback encourages us to further develop and improve the quality of our services. We hope to welcome you back again soon. Sincerely, Grand Joro Jakarta Hotel
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Verified Traveler
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Transit
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8.4
/10
Reviewed 2 week(s) ago
For the room because it faces the sunrise, when you leave for breakfast, when you return the room becomes hot and the air conditioner doesn't cool down quickly.
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Accommodation's Reply
26 Apr 2026
Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the elevated room temperature due to morning sunlight and the long time it took for the air conditioning to cool the room, which is certainly not ideal for our guests' comfort. Your feedback is very valuable, and we will forward it to our engineering team for investigation and evaluation, including possible improvements to manage room temperatures in rooms exposed to direct sunlight. We hope to welcome you back to Grand Tjokro Jakarta for a more comfortable experience on your next stay. Sincerely, Grand Tjokro Jakarta
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R***u
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Staycation
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8.5
/10
Reviewed 2 week(s) ago
Space room ok, hotel area clean
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Accommodation's Reply
26 Apr 2026
Thank you very much for your review. We are delighted to hear that you were satisfied with your room and the cleanliness of the hotel grounds. Your satisfaction motivates us to continue striving to maintain the quality of service and cleanliness at Grand Joro Jakarta Hotel. We hope to welcome you back again soon. Sincerely, Grand Joro Jakarta Hotel
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R***i
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Staycation
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5.4
/10
Reviewed 3 week(s) ago
The room was not properly cleaned even though I booked a suite type, there were cockroaches in the room, the AC was not cold, the telephone was just a display, there was no cable connection and it couldn't be used, there were only a few tissue refills as if it was a shame to throw out tissues, there were no slippers, please fix them again for the workers, I'm sure this is negligence from the management in coordinating their subordinates.
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Accommodation's Reply
26 Apr 2026
Thank you for your valuable feedback. We apologize for the inconvenience you experienced with our service, including the poor room cleanliness, the presence of insects, the malfunctioning air conditioning, the non-working in-room telephone, and the lack of essential amenities such as toiletries and slippers. These issues do not meet the service standards that Grand Cokuro Jakarta strives for. We fully understand your disappointment and will forward your feedback to the Rooms Division, Technical Division, and Management for a thorough investigation to improve our operational monitoring system. Thank you for your honest feedback. We will do our best to provide you with better service on your next stay. Sincerely, Grand Cokuro Jakarta
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Karina H. O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The location is far from street vendors, plus it's next to Superindo so it's very helpful for buying things. The distance from the TJ bus stop is 500-800 m, but if it's hit by traffic, it's still okay. But for those who get tired easily, you can use ojol. The rooms are standard, comfortable, the AC works well, the bathroom is clean. The atmosphere is quiet and peaceful, the vibe of an old-school hotel but still very well maintained, and certainly affordable for this price. The facilities are quite complete, there is a swimming pool, fitness center, ballroom, and meeting room.
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Accommodation's Reply
26 Apr 2026
Thank you so much for your review, Ms. Karina. We are delighted to hear that you enjoyed the room, facilities, and the excellent location, which made your stay so comfortable. We greatly appreciate your detailed feedback regarding the ease of access to the surrounding area and the hotel's atmosphere. Your review encourages us to continue developing and improving the quality of service at Grand Joro Jakarta. We hope to welcome you back again soon. Sincerely, Grand Joro Jakarta Hotel
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Retno W.
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
The hotel is nice and reasonably priced. It's close to Superindo, a minimarket, the Simpang Raya restaurant, and many other restaurants and eateries. It's also strategically located on the main road of Daan Mogot, close to Ciputra Mall, Taman Anggrek, and Central Park. The amenities are good and complete. Breakfast is also quite good, though more variety could be added. The staff is also quite friendly and helpful.
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Accommodation's Reply
26 Apr 2026
Thank you very much for your review, Mr. Retno. We are delighted to hear that you were satisfied with the hotel's excellent location, facilities, and the service from our staff. We especially appreciate your feedback regarding the various breakfast menu items, which we will take into consideration for future improvements. Your satisfaction motivates us to strive for the best possible service for you at Grand Joro Jakarta. We hope to welcome you back again soon. Sincerely, Grand Joro Jakarta
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Maria M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Everything's fine... But the breakfast lacks variety... the only animal protein is omelets and fish, there's not even chicken😌
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Accommodation's Reply
11 Apr 2026
Dear Maria, Thank you for taking the time to review your stay at Grand Joro Jakarta. We are delighted to hear that you enjoyed your stay overall. However, we apologize for any inconvenience regarding the breakfast menu options, particularly the animal protein choices which did not meet your expectations. We appreciate your feedback and will forward it to the relevant team for evaluation and improvement of the variety and quality of the breakfast menu in the future. We hope to welcome you back to Grand Joro Jakarta again for an even better experience. Sincerely, The Management Team, Grand Joro Jakarta
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Yokie B. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
I stayed in room 811. (+) Strategic location on the roadside, close to the TJ Jelambar bus stop. (+) Next to the hotel there is a Superindo, so if you need something just buy it at Superindo. (+) In the messaging application, the twin bed, when you enter the room, the double bed. (+) The food is varied, quite a lot of choices, delicious taste. (-) The room hallway is hot, like there is no central AC. So when waiting for the elevator, it's stuffy... (-) The room AC, when you first enter the room is quite hot, when you turn on the AC you have to wait quite a long time for the AC to cool down. (-) The flush in the toilet is small, so when you defecate you have to flush it several times to flush it.
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Accommodation's Reply
11 Apr 2026
Dear Ms./Mrs. Yogi, Thank you for taking the time to share your experience at Grand Joro Jakarta. We are delighted to hear that you enjoyed our excellent location, convenient transportation, and the variety and taste of our food. Your positive feedback is an encouragement to our team to continue providing the best service. However, we apologize for any inconvenience you experienced regarding the condition of the hallway, the operation of the air conditioning in your room, and the bathroom amenities. Your feedback is very valuable and has been forwarded to the relevant team for immediate follow-up and improvement. Regarding the difference in bed type, we apologize for the discrepancy and hope you will inform us so that we can better manage your booking in the future. We hope to welcome you back to Grand Joro Jakarta for another comfortable and memorable stay. Sincerely, The Management Team, Grand Joro Jakarta
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's only been a while since I've stayed here, but I'd recommend staying here again😊
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Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Thank you for choosing Grand Joro Jakarta Hotel and sharing your experience. We are delighted to hear that you were satisfied and are considering our hotel for your next stay. We sincerely hope to welcome you back again. Sincerely, The Management Team, Grand Joro Jakarta Hotel
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A***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
So it's my favorite accommodation every time I go to Jakarta.
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Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Thank you for choosing Grand Joro Jakarta Hotel and sharing your experience. We are delighted to hear that you were satisfied and are considering our hotel for your next stay. We sincerely hope to welcome you back again. Sincerely, The Management Team, Grand Joro Jakarta Hotel
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K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The curtains in my room yesterday couldn't be closed properly, other than that it was ok.
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Accommodation's Reply
11 Apr 2026
Dear Valued Guest, Thank you for your review regarding your stay at Grand Joro Jakarta. We apologize for the inconvenience caused by the curtain not closing completely. We have forwarded this feedback to the relevant team for immediate action. We are pleased to hear that you enjoyed your overall stay with us. We hope to welcome you back again for an even better experience. Sincerely, The Management Team, Grand Joro Jakarta
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the atmosphere is comfortable, the access is easy, the hotel is clean and cozy. Recommended if you're staying in Jakarta.
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Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Thank you for choosing Grand Joro Jakarta Hotel and sharing your experience. We are delighted to hear that you were satisfied and are considering our hotel for your next stay. We sincerely hope to welcome you back again. Sincerely, The Management Team, Grand Joro Jakarta Hotel
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Yesica S.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Everything was comfortable, but the room wasn't very fragrant, it was a bit smelly.
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Accommodation's Reply
05 Apr 2026
Thank you for taking the time to share your experience staying at Grand Joro Jakarta. We are pleased that you enjoyed your stay, but we apologize for the unpleasant odor in your room. We have forwarded your feedback to the relevant team for immediate evaluation and improvement, ensuring your room is clean and fresh. We hope to welcome you back in the future for an even more comfortable experience. Sincerely, The Management Team, Grand Joro Jakarta
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Vina V. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
When I entered the room, the AC wasn't cooling, but it was fixed the next day, so it was cooler. The hotel is a bit old, but it's in a strategic location, close to everything. 😍
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2 people find it helpful
Accommodation's Reply
05 Apr 2026
Thank you for taking the time to share your experience staying at Grand Joro Jakarta. We apologize for any inconvenience you experienced with the air conditioning upon arrival. However, we are pleased to hear that our team promptly assisted you until the air conditioning was working properly again. We also appreciate your appreciation for the hotel's excellent location. Your feedback is valuable in our efforts to develop and improve our facilities to provide even greater comfort for all our guests. We hope to welcome you back to Grand Joro Jakarta again. Sincerely, The Management Team, Grand Joro Jakarta
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A***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
For a comfortable, quiet, clean, tidy place, and the staff are also great.
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1 people find it helpful
Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Thank you for choosing Grand Joro Jakarta Hotel and sharing your experience. We are delighted to hear that you were satisfied and are considering our hotel for your next stay. We sincerely hope to welcome you back again. Sincerely, The Management Team, Grand Joro Jakarta Hotel
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
This is my family and I's third stay at this hotel. This time, I chose a Suite Room, probably the most expensive. I've also chosen different room types in the past. Overall, this hotel is still okay. The price is quite competitive in its class and in the surrounding area, especially when there are discounts from the app and/or the hotel itself. I was very satisfied with the breakfast. The menu was quite comprehensive and delicious. There were many rice options. There was plain white rice, fried rice/mawut rice, galangal rice, porridge, and so on. The snacks and traditional snacks were also quite extensive. Overall, we had a satisfying breakfast with the family. The only thing I didn't find was milk, either for drinking or for mixing with the cornflakes. The senior check-in/check-out staff were very good, friendly, and informative. However, some of the new staff/trainees seemed to need more training/equipment, even a mock reception before being assigned to actual guests. From my three experiences staying at this hotel, I conclude that the areas that need attention and improvement are: 1. There are still some overlooked details regarding cleanliness in the room, such as stains on the light knobs, dust on the tables, and dust on the carpet. For guests with asthma, this could be a problem, or at least uncomfortable. 2. Parking arrangements are slow and unfriendly. The security/parking attendants are less than responsive and need to improve their attentiveness to guests, considering the hotel's limited parking space. 3. Respect for guests is still standard. In other hotels of this class, I felt "regarded as important" and given great attention. Conclusion: Given the hotel's strategic location to my destination, which is in the area/surrounding area, I will most likely choose this hotel for future trips. There are other hotels in the area, only slightly further from my destination, with relatively higher prices and higher review scores. The hotel is only accessible by road, not the main road. Maybe I'll try that hotel someday. Bravo Hotel Grand Tjokro Jakarta, please improve your cleanliness and attention to guest care. Hopefully, it will be even better and more popular with customers/guests.
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Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Thank you for choosing Grand Tjokro Jakarta as your preferred accommodation once again, and thank you for taking the time to write such a detailed and constructive review. We appreciate your loyalty in staying with us three times in various room types, including suites. We are delighted to hear that you enjoyed our varied breakfast and had a wonderful time with your family. We will take your suggestion regarding the availability of milk into consideration for future menu improvements. We also appreciate your appreciation of the service provided by our senior staff. Furthermore, we apologize for any shortcomings on our staff's part, and we will focus on improving the training and availability of our team to ensure consistent and professional service. Regarding some of the issues you mentioned, such as room cleanliness, parking management, and guest attentiveness, we apologize for any inconvenience caused. This feedback is invaluable and has been forwarded to the relevant departments for comprehensive evaluation and improvement. We understand that comfort and attention to detail are important, especially for guests with special needs. Therefore, we are committed to continuously improving our standards to provide even better and more efficient accommodations. We are deeply grateful for your continued trust and for choosing Grand Tjokro Jakarta as your first choice for your next stay. We look forward to welcoming you back again with even higher quality in all aspects. Sincerely, The Management Team, Grand Tjokro Jakarta
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