7.8
Pleasant
From 1,368 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.6

Meal

7.2

Location

8.0

Service and Facilites

7.7

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Traveler Reviews Cleo Residence

Number of reviews per page
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40
Customer reviews
Christian P.
icon-origin-TRAVELOKA
8.0
/10
Reviewed 227 week(s) ago
Strategic location, reception service is quite good, only the bath room is a bit less clean.
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1 people find it helpful
Herry H.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 259 week(s) ago
Room very dirty and unwell maintain. Linen full of spots, under bed so many thing unclean. Bathroom very bad and unclean. This room was not suppose to be sold and need to be closed for renovation in general. Small room and cheap prise didn't mean like that. Operator & owner should pay attention to detail. I felt like stay in garbage area. I told the officer and security already.
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Accommodation's Reply
10 Mar 2021
Hey herry herry, It is so disheartening to see our valued guest unsatisfied with our services. Surely, we will work upon your feedback to ensure a better experience in the future. Regards, Bayu!
Sumariono A.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 264 week(s) ago
The hotel is dirty, the bed is dirty, the blankets are dirty, the room smells, there is no room deodorizer, no trash cans, no drinking water is provided in the room, dirty, really bad experience while staying at the hotel.
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Diyah A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 265 week(s) ago
Nice, clean and affordable.
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1 people find it helpful
Yandi D.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 268 week(s) ago
We were very disappointed, we weren't given soap, toothpaste, toothbrush, tissue, mineral water, only 1 towel, sheets, blankets, dirty bolsters, so didn't stay overnight, Free scorched money, don't stay there anymore, definitely sorry and disappointed .
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Asep M.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 280 week(s) ago
The key card didn’t work and really noisy
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rifan m.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 286 week(s) ago
the room is not clean, the hot water is not warm
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Tria F.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 289 week(s) ago
The hotel is decent, the rooms are also quite spacious for that price, it's just that the cleanliness and toiletries are less than optimal.
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Dimas Aria Aksana
icon-origin-TRAVELOKA
5.9
/10
Reviewed 290 week(s) ago
I stayed in room 203, the room was dirty especially the bathroom like it was not taken care of frosted glass, walls, dirty towels, hot hot water for a long time, soap was gone there was no toiletries, no WiFi at all, TV was opaque, my second time staying here before was not like this but this time it was really very different. Please repair beforehand very satisfied but not this time. Okay, yes, there is another information there, I can check-in earlier, I already filled in the hours, but there is no information, there should be an additional price for us, so when we come to the hotel, we must be charged almost 70% of the price we booked overnight. please clarify again. thanks.
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1 people find it helpful
Risma K. F.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 290 week(s) ago
Very sorry. a room like a chicken coop. Bad service!
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Eri
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 301 week(s) ago
Rooms and toiletries are clean and sterile, receptionist and security friendly.
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Diyah A.
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Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 304 week(s) ago
Cleanliness is lacking for standard rooms. It's normal to take a deluxe room, it's okay, because I run out of standard ones. Really shocked the pillow smelled ill people like it is also not washed there is still hair sticking. Please improve the cleanliness though the standard room too.
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3 people find it helpful
Rahma
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 305 week(s) ago
The air conditioner is not cold or not cold at all until I go to sleep open the window and sweat according to the price of the bathroom like there is something to shake it up, But the service is okay check-in at 12 pm fortunately only for a brief stopover and morning check-out.
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Eka S.
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Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 306 week(s) ago
For an affordable price according to room 181 it can be a clean comfortable place, cold air conditioner. according to the point.
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Wilson Z.
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Backpacking
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8.8
/10
Reviewed 306 week(s) ago
the room is nice and worth it with the price.very close with 8junction and paris van java.not really difficult to find a food.although not all his receptionist us nice, but some of them are very helpful.so I recommend you to stay in this guest house
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Mulyan N.
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Family
icon-origin-TRAVELOKA
5.2
/10
Reviewed 308 week(s) ago
Very bad in terms of service and facilities. The air conditioner in the room was broken, instead of offering to move rooms, he was told to wait for a technician who came a few hours later. After being repaired too, the AC was still often recurring to have to call a technician again in the middle of the night, after that the AC was so noisy, the bathroom was smelly, the water heater sometimes turned off, the bed cover was dirty and full of spots, the table and sofa were broken and dirty. Receptionist is not always ready at the receptionist desk, a very bad stay.
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3 people find it helpful
Lilies K. H.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 308 week(s) ago
The door to the room was hard to open, there was no sandals, the lights were dim, the attic was leaking, other TV pictures, other sounds. Not recommended
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Diyah A.
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Backpacking
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9.4
/10
Reviewed 312 week(s) ago
Several times staying here, the price is fairly cheap if you see the location, spacious room, comfortable for a break. But some sofa furniture and chairs need to be repaired (but yes they are additional anyway) but if it is more beautiful it can be better. Previously in room 103 the TV was ok, eh in room 205 the TV was dull - it could be repaired.
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Haji A. K.
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Backpacking
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8.5
/10
Reviewed 313 week(s) ago
Really recommended top place already.
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Diyah A.
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Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 314 week(s) ago
With the cheap price, the room quality is really good, spacious, clean, internet is really smooth, many TV programs and hot water is smooth. Suitable for rest after a tired day.
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